Global Entry interview schedule problem
Mar 31, 2013 | 1:01 am
#1
Original Poster
Join Date: Jan 2012
Programs: UA 1K, 1.2 MM
Posts: 129
Global Entry interview schedule problem
Hi all, about 5 weeks ago I applied for Global Entry and was conditionally approved. They required me to schedule an interview, which I did (at SFO), but I had to cancel that because of an unexpected travel.
Problem is, when I try to reschedule, the system tells me there are no time slots available in SFO. I am not traveling anywhere in the next month or two, so I really can't use any other center. Did anybody have this problem before? If so, how did you solve it?
Thanks!
Problem is, when I try to reschedule, the system tells me there are no time slots available in SFO. I am not traveling anywhere in the next month or two, so I really can't use any other center. Did anybody have this problem before? If so, how did you solve it?
Thanks!
Mar 31, 2013 | 12:08 pm
#2
Join Date: Feb 2008
Posts: 940
You just need to book your appointment within the month after you are conditionally approved. But you can schedule your actual interview for months after. So you just need to search the calendar and schedule it for the another available slot.
Do a quick search and you should be able to find a global entry thread just about the process and people's experiences.
Good luck!
Do a quick search and you should be able to find a global entry thread just about the process and people's experiences.
Good luck!
Mar 31, 2013 | 1:29 pm
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
The system should display the next available slot. At SFO that may be as long as 4 months out. But, keep checking back because slots open (and are snatched up) all the time. Also, don't forget that you can attempt a walk-in anytime you are at or near SFO. If there's room, they will fit you in.
Apr 1, 2013 | 7:22 am
#4
Original Poster
Join Date: Jan 2012
Programs: UA 1K, 1.2 MM
Posts: 129
You just need to book your appointment within the month after you are conditionally approved. But you can schedule your actual interview for months after. So you just need to search the calendar and schedule it for the another available slot.
Do a quick search and you should be able to find a global entry thread just about the process and people's experiences.
Good luck!
Do a quick search and you should be able to find a global entry thread just about the process and people's experiences.
Good luck!
"GOES Scheduling No Time Slot Available
There is no time slot available. Please select another enrollment center."
Apr 1, 2013 | 2:35 pm
#6
Join Date: Jun 2000
Location: San Francisco, CA
Programs: UA Gold; Marriott Lifetime Platinum
Posts: 47
I posted about the same issue at SFO in another thread. The advice I got was to try multiple times a day until something opens up.
Apr 1, 2013 | 3:47 pm
#7
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC, Avis PC
Posts: 6,095
It just means that they've not released any additional slots there yet. That happened to me at ORD a couple of times when I was trying to schedule mine. Some more slots opened up a few days later. Just keep checking periodically. I checked 2-3 times a day 
If you're planning on traveling somewhere with an enrollment center, try that. Or, if you have some spare time, try for a drop-in appointment. There was a young lady dropping in when I had mine scheduled. Another CBP officer happened to be available at the time, so they took us both right then. YMMV, of course, but doesn't hurt to check it out if you have the time.
If you're planning on traveling somewhere with an enrollment center, try that. Or, if you have some spare time, try for a drop-in appointment. There was a young lady dropping in when I had mine scheduled. Another CBP officer happened to be available at the time, so they took us both right then. YMMV, of course, but doesn't hurt to check it out if you have the time.
Apr 4, 2013 | 2:00 pm
#8
Join Date: Jun 2000
Location: San Francisco, CA
Programs: UA Gold; Marriott Lifetime Platinum
Posts: 47
BTW...Checking multiple times per day does work. I checked again this past Tuesday, and an appointment slot had opened up for this morning. I took it, went today, and am now fully registered.
So keep trying!
So keep trying!
Apr 5, 2013 | 4:51 pm
#9
Join Date: Feb 2013
Location: PA & SoCal
Programs: UA Silver, Kimpton InnerCircle VIP, SPG Platinum, Hhonors Gold, Hyatt Diamond.
Posts: 65
It just means that they've not released any additional slots there yet. That happened to me at ORD a couple of times when I was trying to schedule mine. Some more slots opened up a few days later. Just keep checking periodically. I checked 2-3 times a day
If you're planning on traveling somewhere with an enrollment center, try that. Or, if you have some spare time, try for a drop-in appointment. There was a young lady dropping in when I had mine scheduled. Another CBP officer happened to be available at the time, so they took us both right then. YMMV, of course, but doesn't hurt to check it out if you have the time.
If you're planning on traveling somewhere with an enrollment center, try that. Or, if you have some spare time, try for a drop-in appointment. There was a young lady dropping in when I had mine scheduled. Another CBP officer happened to be available at the time, so they took us both right then. YMMV, of course, but doesn't hurt to check it out if you have the time.
May 1, 2013 | 2:45 pm
#10
Original Poster
Join Date: Jan 2012
Programs: UA 1K, 1.2 MM
Posts: 129
Thanks for this, that is what I did. I kept checking once or twice a day for a couple of weeks. Initially there were slots only in July, but yesterday I was able to schedule an interview next week! So if you live close to a busy international hub like SFO just keep trying!
May 1, 2013 | 5:47 pm
#11
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
I have found the GE folks to be professional and accommodating. I'd book the appointment, and if I am at SFO, I'd attempt the interview without an appointment for that day - merely declare your intend and some flexibility (willingness to wait a reasonable length of time) and I suspect there's a very good chance they'd do the interview if they at all have the capacity to do so. As InterFlyer has reported.
The system should display the next available slot. At SFO that may be as long as 4 months out. But, keep checking back because slots open (and are snatched up) all the time. Also, don't forget that you can attempt a walk-in anytime you are at or near SFO. If there's room, they will fit you in.
May 3, 2013 | 4:43 pm
#13
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
off airport GE enrollment sites
http://www.globalentry.gov/updates.html, they note that Houston City Hall and Port of Cincinnatti now have enrollement centers--I'm sure more will come in the future.
At some travel shows (expos) GE has also had interviews available.
At some travel shows (expos) GE has also had interviews available.