Not sure if this is the right place to post this thread but I regard checking into an occupied room a serious breach of security.

I stayed at a international chain of hotel during a trip to Malaysia and was checked into an occupied room in the early am (4am). I was utterly shocked and embarrassed upon entering that occupied room as I saw unclothed men in the room (I'm female). How could this have happened? And we are talking about an 5-star establishment. When I went back to the front desk, the staff looked unsurprised. This is a serious security issue, nobody knows what I would encounter behind those doors and imagine if you were the ones in the room. Strangers walking into your room in the middle of the night!

I wrote in to provide my feedback and the hotel offered a free stay. However they had a sloppy followup and even changed the offer when I got back to them at a later time. So unprofessional.

Should I pursue this further?

What you describe is not uncommon. That is in the computer and what gets punched up for room keys are different mechanisms. This incident is why one should always us the door stopper thingy when in the room, especially when sleeping. At least you were not the one asleep as it would have caused a huge stir as a single female.

If the hotel is changing their and downgrading it I would pursue as that is an insult.

PS Welcome to FT.

Agreed. If they had bolted their door, your key should not have worked. It was they that were violated and it was their fault, and you were embarrassed. All was needless but happens.

Here is the lesson: The very first thing when you get in the room bolt the door. When you are sure you are alone and have not run in on someone, latch the security latch. The reason you do not do this first is that if you must leave quickly it can become a hindrance. The dead bolt opens with the door and you can escape quickly. The situation is very, very rare but it does happen.

As for the hotel, they should comp the room, or at the very least dinner, for your embarrassment. Points would be good if you are expensed.

And, Welcome to FlyerTalk!

Thanks. Stumbled upon FT when I was searching online to see if this is a common situation.

Yeah the hotel downgraded the offer from 2 nights in a Junior Suite to 1 night in a deluxe room - had the cheek to offer standard rates for the second night too. It threw me off.

I have been at hotels where this has happened. Walked in on a few people fresh out of the shower or making a move for the bathroom in the buff.

I've had people get my room and vice versa. I learned to always use both inner locks.

Welcome to flyertalk.

If you wander over to the different hotel forums, there's probably a thread or two in each chains about this happening to people. It's not all that common, but if you travel enough it will probably happen to you at some point. I've been on both sides, where I've opened a door that was occupied (though nobody was in the room at the time) and I've had people trying to get into the room I was in but couldn't because the door was locked.

If you are the one in the room, always make sure to use all the locks just in case. Also there is a good chance your room key will not work anymore once they encode it for somebody else, so check before you go out the next day.

I once tried my card in the room exactly one floor above mine. All 10 floors of the hotel were identical, and instead of 8036, I marched up to 9036 and tried my card a time or two before looking up at the number plate. Needless to say, if someone (especially a woman traveling alone) was in the room, that might have scared them.

+1 great advice all the way^

This happened to me at least once... Possibly more than once.

I know it happened once because i entered a room with someone already in it.

It may have happened more often, because people have tried to enter my room on at least a dozen occasions, but my door is ALWAYS bolted when i'm in it.

Number of hotel stays over 30 years? More than 1000 at least

I've read several threads on FT, and on other sites, about "walking in on someone who was naked."

My question is - how much time do you spend naked when in your hotel room?

I dunno about you guys, but when I'm in a hotel room, I'm only naked when I'm about to get into the shower; all other times, I keep at least some casual clothing on, for multiple reasons:

* Never know when there might be an evacuation due to fire or other emergency

* No matter how hard I try, there is always a slim gap in the curtains when staying in an exterior room

* Don't want to sit naked on furniture that other people might have sat on naked

* Don't want to sit naked on furniture that other people might sit on naked in the future

* Never know when someone might knock on the door with nefarious purpose in mind

* Never know when someone might knock on the door with legitimate and harmless purpose in mind

* Erin Andrews

* Never know when I might want to eat some pie, and it's just plain creepy to do so naked (or in underwear)

I checked into an Embassy Suite near the Denver Airport. The room they gave me a card key to was occupied by a guest who told me his first and last names were the same as my first and last names. We could have been distant cousins - but we were not.
I returned to the front desk, checked in again and received a fresh room assignment.
What are computers good for?

I've had this happen several times; one of these was oddest of all: When I entered the room, I found it occupied--I was the 5th person erroneously assigned to that room. When I returned to the front desk, the clerk tried calling the room--but the line was busy.

Yep, matches my routine almost exactly.

One question, don't you out of the shower naked as well?

I had forgotten about Erin Andrews.

What fun is that?