Not sure if this is the right place to post this thread but I regard checking into an occupied room a serious breach of security.

I stayed at a international chain of hotel during a trip to Malaysia and was checked into an occupied room in the early am (4am). I was utterly shocked and embarrassed upon entering that occupied room as I saw unclothed men in the room (I'm female). How could this have happened? And we are talking about an 5-star establishment. When I went back to the front desk, the staff looked unsurprised. This is a serious security issue, nobody knows what I would encounter behind those doors and imagine if you were the ones in the room. Strangers walking into your room in the middle of the night!

I wrote in to provide my feedback and the hotel offered a free stay. However they had a sloppy followup and even changed the offer when I got back to them at a later time. So unprofessional.

Should I pursue this further?