New Year's Resolution: Thank a TSA agent
#76
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,711
I realize that giving the thumbs up to well reasoned posts that make points I agree with, whether I agree with all of them or not is conducive to learning another point of view. I do not agree that much of our workforce is "dim", but there are employees that do not need to be a part of the organization for a number of reasons. Giving a thumbs up to someone that is furthering the discussion in a positive manner is what we all should do.
While those inside DHS and TSA who have the Gestapo mentality are in the minority, they DO exist, and because they are not summarily dismissed from government service, my fear of the police state that DHS would impose if they could, grows steadily.
LOL, best post of the week!!!
#77
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I would agree with you. I must be awfully lucky when I fly non-private. With the exception of New York, Boston and Miami, most every agent I have come into contact with (SFO, CLT, ATL, PHX. DFW, ORD) has been polite and professional - even when I have gotten the extra duty search. (But I would probably say that about people in general in those cities )
I understand all the venting and frustration about the security searches and pat downs and such, but my biggest beef is just the overall lack of professionalism. I make it a point of saying thank you to the TSA folks that are acting like PROFESSIONALS but that happens amazingly seldom.
--When I have to stack up 8 empty plastic bins just so I can get my bags unjammed and out of the X-ray screener, and there is a TSA employee literally standing there staring at the bins... I don't say thank you.
--When a TSA employee takes my shoes out of a bin that has a Zappos ad on the bottom of it with two outlines of shoeprints, and then YELLS to the world "People! How many times do I have to tell you? SHOES DO NOT GO IN BINS!!! Jeeze!"... I do not say thank you. (A: how many times? Uh... once would be nice....)
I have to stop myself because I could go on and on, but you all could as well.
--When I forgot a bottle of water in my suitcase and the TSA agent politely said, "Sir, unfortunately this bottle of water will have to be thrown away unless you'd like to drink it here" I respectfully said "I'm sorry, I forgot about that... thank you for your professionalism."
--When the TSA agent said, "Sorry for the inconvenience, but I'll have to conduct a secondary screening." I said, "OK... thanks for being polite about it."
Basically, I find all the times I GET to thank a TSA agent it is basically to say, "Thanks for not being a complete unprofessional like most of the other folks you have to work with." And that says alot.
And to the previous poster who was upset at the slobbering displays of thanks to people in uniform... I sincerely hope you in no way ever feel pressured to participate, as that sort of pressure is just not cool. People who travel in uniform would not want other folks to feel peer pressure to say thanks. But... some folks for whatever crazy reason do wish to express their appreciation for, say, a young 22-year old who volunteers to take a bullet in the defense of the nation. If you do not wish to do so... no worries at all. To those who DO, thanks... it means a lot when y'all say nice things.
Lumping all people wearing uniforms in the same group is a bit much, though. Soldiers don't have unions, don't have 2 15 minute breaks plus 30 for lunch, don't get time and a half for OT, can't choose to quit if they don't like the job... oh, and sometimes have to leave their family behind for years while they get shot at in a place they'd rather not be. Similar stuff for Police, Firemen, etc. TSA, not so much. Lots of people make sacrifices in their jobs, and there are many ways to serve the nation... no disrespect for that. Kid saying "I'll get shot at if it means my family and nation are safe" is something different.
--When I have to stack up 8 empty plastic bins just so I can get my bags unjammed and out of the X-ray screener, and there is a TSA employee literally standing there staring at the bins... I don't say thank you.
--When a TSA employee takes my shoes out of a bin that has a Zappos ad on the bottom of it with two outlines of shoeprints, and then YELLS to the world "People! How many times do I have to tell you? SHOES DO NOT GO IN BINS!!! Jeeze!"... I do not say thank you. (A: how many times? Uh... once would be nice....)
I have to stop myself because I could go on and on, but you all could as well.
--When I forgot a bottle of water in my suitcase and the TSA agent politely said, "Sir, unfortunately this bottle of water will have to be thrown away unless you'd like to drink it here" I respectfully said "I'm sorry, I forgot about that... thank you for your professionalism."
--When the TSA agent said, "Sorry for the inconvenience, but I'll have to conduct a secondary screening." I said, "OK... thanks for being polite about it."
Basically, I find all the times I GET to thank a TSA agent it is basically to say, "Thanks for not being a complete unprofessional like most of the other folks you have to work with." And that says alot.
And to the previous poster who was upset at the slobbering displays of thanks to people in uniform... I sincerely hope you in no way ever feel pressured to participate, as that sort of pressure is just not cool. People who travel in uniform would not want other folks to feel peer pressure to say thanks. But... some folks for whatever crazy reason do wish to express their appreciation for, say, a young 22-year old who volunteers to take a bullet in the defense of the nation. If you do not wish to do so... no worries at all. To those who DO, thanks... it means a lot when y'all say nice things.
Lumping all people wearing uniforms in the same group is a bit much, though. Soldiers don't have unions, don't have 2 15 minute breaks plus 30 for lunch, don't get time and a half for OT, can't choose to quit if they don't like the job... oh, and sometimes have to leave their family behind for years while they get shot at in a place they'd rather not be. Similar stuff for Police, Firemen, etc. TSA, not so much. Lots of people make sacrifices in their jobs, and there are many ways to serve the nation... no disrespect for that. Kid saying "I'll get shot at if it means my family and nation are safe" is something different.
#78
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Join Date: Dec 2010
Posts: 3,728
I don't see a prison-style groping without probable cause to be "polite and professional" under any circumstances.
#79
Join Date: Apr 2009
Location: Phoenix, AZ
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Posts: 4,831
I would agree with you. I must be awfully lucky when I fly non-private. With the exception of New York, Boston and Miami, most every agent I have come into contact with (SFO, CLT, ATL, PHX. DFW, ORD) has been polite and professional - even when I have gotten the extra duty search. (But I would probably say that about people in general in those cities )
When the supervisor at the checkpoint at T4 at PHX flat out lied to me and said that the TSA webpage showing the NEXUS card as valid ID for TSA purposes was "out of date" was he being polite or just professional?
#80
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Just before Christmas, December 23, PVD, TDC would not accept my Nexus, so I requested a supervisor. I get ready for the whole thing. While the supervisor is coming over, I pull out my printout of the web page, I have even made business cards with the url's and have clipped them to the printout, and when she arrives and looks at my Nexus, she asks, "Don't you have a driver's license?" I hand her the printout of the web page and say "The Nexus is valid according to your own web site."
I hope you are sitting down. Swallow your drink if you have one.
"I have never seen the Nexus, so thank you for showing me this. I have learned something today. May I keep this?" She gave me the magic squiggle and sent me to the xray line. I was careful to not trip over my dropped jaw on the way.
There are genuinely not all alike, thankfully.
#81
FlyerTalk Evangelist
Join Date: Mar 2008
Location: DFW
Posts: 28,195
PhoenixRev, you will like this one.
Just before Christmas, December 23, PVD, TDC would not accept my Nexus, so I requested a supervisor. I get ready for the whole thing. While the supervisor is coming over, I pull out my printout of the web page, I have even made business cards with the url's and have clipped them to the printout, and when she arrives and looks at my Nexus, she asks, "Don't you have a driver's license?" I hand her the printout of the web page and say "The Nexus is valid according to your own web site."
I hope you are sitting down. Swallow your drink if you have one.
"I have never seen the Nexus, so thank you for showing me this. I have learned something today. May I keep this?" She gave me the magic squiggle and sent me to the xray line. I was careful to not trip over my dropped jaw on the way.
There are genuinely not all alike, thankfully.
Just before Christmas, December 23, PVD, TDC would not accept my Nexus, so I requested a supervisor. I get ready for the whole thing. While the supervisor is coming over, I pull out my printout of the web page, I have even made business cards with the url's and have clipped them to the printout, and when she arrives and looks at my Nexus, she asks, "Don't you have a driver's license?" I hand her the printout of the web page and say "The Nexus is valid according to your own web site."
I hope you are sitting down. Swallow your drink if you have one.
"I have never seen the Nexus, so thank you for showing me this. I have learned something today. May I keep this?" She gave me the magic squiggle and sent me to the xray line. I was careful to not trip over my dropped jaw on the way.
There are genuinely not all alike, thankfully.
Another example of poor or inadequate training that TSA brags about.
#82
Join Date: Dec 2010
Location: Grand Rapids, MI
Programs: none, I don't have money to travel
Posts: 102
I really think that the Golden Rule applies here: "Do unto others as you would have them do unto you."
I am polite and considerate by nature, I am a person who usually avoids confrontation whether online or in real life. My mother has taught me to be respectful towards others.
However, I also hold the belief that if someone isn't doesn't show respect they shouldn't expect it in return.
If I am at a restaurant and I receive very good customer service, the staff is friendly, kind and always smiling. If they go out of their way to service you and the food is cooked well, then I will be kind, respectful in return and might even give my server an amble tip. And I would most definitely be returning. I have a good rapport with the owners of a few small restaurants here in my town.
If, however I eat a restaurant where the service is slow, the staff is obnoxious and the food is terrible, I will not ever do business with that particular place again.
Same thing with shopping, if I go to a store and the employees are helpful in what I need to find, checking to make sure I got what I needed etc. I am more than grateful.
If I go to a store where they are rude, unwilling to help, etc. I will not be as friendly towards them. Because they haven't earned my respect.
Someday if I have to go through a checkpoint and the security agents go out of their way to help me, that is direct me to what I need to do, what I can and cannot have in my carry on etc., performs screening properly and is courteous, professional and respectful then they will have a respectful, courteous passenger, so yes I would thank those that are doing their job properly. For those that do not, I will still be respectful to a degree but I most certainly would speak up and voice my displeasure about their demeanor and their actions.
Unlike many on here, I don't ascribe to the notion that every security checkpoint is a cesspool and that every TSA agent is a boisterous, barking, brute or ascribe them the slanderous terms relating to sexual deviancy. I always give the benefit of the doubt and until I see otherwise, with my own eyes I am going to be respectful and treat them as the human beings that they are.
I am polite and considerate by nature, I am a person who usually avoids confrontation whether online or in real life. My mother has taught me to be respectful towards others.
However, I also hold the belief that if someone isn't doesn't show respect they shouldn't expect it in return.
If I am at a restaurant and I receive very good customer service, the staff is friendly, kind and always smiling. If they go out of their way to service you and the food is cooked well, then I will be kind, respectful in return and might even give my server an amble tip. And I would most definitely be returning. I have a good rapport with the owners of a few small restaurants here in my town.
If, however I eat a restaurant where the service is slow, the staff is obnoxious and the food is terrible, I will not ever do business with that particular place again.
Same thing with shopping, if I go to a store and the employees are helpful in what I need to find, checking to make sure I got what I needed etc. I am more than grateful.
If I go to a store where they are rude, unwilling to help, etc. I will not be as friendly towards them. Because they haven't earned my respect.
Someday if I have to go through a checkpoint and the security agents go out of their way to help me, that is direct me to what I need to do, what I can and cannot have in my carry on etc., performs screening properly and is courteous, professional and respectful then they will have a respectful, courteous passenger, so yes I would thank those that are doing their job properly. For those that do not, I will still be respectful to a degree but I most certainly would speak up and voice my displeasure about their demeanor and their actions.
Unlike many on here, I don't ascribe to the notion that every security checkpoint is a cesspool and that every TSA agent is a boisterous, barking, brute or ascribe them the slanderous terms relating to sexual deviancy. I always give the benefit of the doubt and until I see otherwise, with my own eyes I am going to be respectful and treat them as the human beings that they are.
#83
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Join Date: Dec 2004
Location: MSP
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Unlike many on here, I don't ascribe to the notion that every security checkpoint is a cesspool and that every TSA agent is a boisterous, barking, brute or ascribe them the slanderous terms relating to sexual deviancy. I always give the benefit of the doubt and until I see otherwise, with my own eyes I am going to be respectful and treat them as the human beings that they are.
#84
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I do treat others in the same manner I wish to be treated, but I don't particularly care for the way I am treated by people, who may be good blokes outside of their workplace, but who in many instances do unto me what I am sure they would not like me to do to their wives, mothers, daughters or sons.
#85
Join Date: Dec 2010
Location: Grand Rapids, MI
Programs: none, I don't have money to travel
Posts: 102
The people that work the front lines of the TSA probably are more than likely law abiding citizens just eeking out a living and are probably decent people. And yes I know you're going to scream "But they can't be because...because they grope us! They can't be decent people!" or something along those lines.
And I have seen a few videos of the pat-downs on Youtube and personally don't see anything that is "sexual" or any form of "groping" as I understand it. However if that's how you view it, that is your perception and your problem, not mine.
You can have your opinions and I will respect them fully, but I will not respect someone attacking me because I don't share the same mentality as everyone else on this board.
Like I said, unless I go through a security checkpoint myself and see and experience for myself I am not going to judge the people working the lines simply because of hyperbole in both media and online.
#86
Join Date: Dec 2010
Posts: 2,425
Yeah, I don't travel. So? Like I said unless I see it with my own eyes, perhaps in the future, I have no right to judge people irregardless if I ever meet them or not. I just don't buy into hyperbole and would rather withhold my judgment. I simply don't believe, on principle that every TSA agent is a thug by nature. That every TSA agent has some latent sexual deviancy, or has a lack of morals, or is boorish and everything else that they have been accused of on here.
The people that work the front lines of the TSA probably are more than likely law abiding citizens just eeking out a living and are probably decent people. And yes I know you're going to scream "But they can't be because...because they grope us! They can't be decent people!" or something along those lines.
And I have seen a few videos of the pat-downs on Youtube and personally don't see anything that is "sexual" or any form of "groping" as I understand it. However if that's how you view it, that is your perception and your problem, not mine.
You can have your opinions and I will respect them fully, but I will not respect someone attacking me because I don't share the same mentality as everyone else on this board.
Like I said, unless I go through a security checkpoint myself and see and experience for myself I am not going to judge the people working the lines simply because of hyperbole in both media and online.
The people that work the front lines of the TSA probably are more than likely law abiding citizens just eeking out a living and are probably decent people. And yes I know you're going to scream "But they can't be because...because they grope us! They can't be decent people!" or something along those lines.
And I have seen a few videos of the pat-downs on Youtube and personally don't see anything that is "sexual" or any form of "groping" as I understand it. However if that's how you view it, that is your perception and your problem, not mine.
You can have your opinions and I will respect them fully, but I will not respect someone attacking me because I don't share the same mentality as everyone else on this board.
Like I said, unless I go through a security checkpoint myself and see and experience for myself I am not going to judge the people working the lines simply because of hyperbole in both media and online.
That you don't mind getting your sexual organs touched in this way this is irrelevant.
#87
Join Date: Dec 2010
Location: Grand Rapids, MI
Programs: none, I don't have money to travel
Posts: 102
Strangers in positions of authority are touching people's sexual organs, and the victims are persons who are submitting under duress. This behavior is proscribed in most states penal codes.
That you don't mind getting your sexual organs touched in this way this is irrelevant.
That you don't mind getting your sexual organs touched in this way this is irrelevant.
Again the media has used certain buzz words to broadly paint a picture, a sensationalist picture, of these procedures. It's called framing.
#88
Suspended
Join Date: Dec 2010
Posts: 3,728
I do treat others in the same manner I wish to be treated, but I don't particularly care for the way I am treated by people, who may be good blokes outside of their workplace, but who in many instances do unto me what I am sure they would not like me to do to their wives, mothers, daughters or sons.
"Do unto others as they plan to do unto you, but do it first."
And exactly how are they touching the sexual organs of a person? Are there any videos that show what exactly they are doing? The videos that I have seen shows the agents touching "sensitive areas" with the back of their hands. This is hardly what would be called "groping." It is because of words like "invasive" "intimate" "intrusive" that the media has spouted out that has given you a perspective that the TSA agents are nothing but a bunch of leering, high libido freaks that are actually grabbing people in those areas.
That's hardly in line with the videos you've seen, I'm sure.
There are additional first-hand reports around the internet of people having fingers jammed into their rectums through their pants and underwear...
I'd classify those actions as "invasive," "intimate," "intrusive," and "useless for a search, but useful as a 'punitive' measure for people who 'opt-out.'"
Last edited by Kiwi Flyer; Jan 15, 2011 at 6:03 pm Reason: merge consecutive posts
#89
Join Date: Jul 2007
Location: SYD (perenially), GVA (not in a long time)
Programs: QF PS, EK-Gold, Security Theatre Critic
Posts: 6,813
If I am at a restaurant and I receive very good customer service, ... And I would most definitely be returning. ...
If, however I eat a restaurant where the service is slow, the staff is obnoxious and the food is terrible, I will not ever do business with that particular place again.
Same thing with shopping, ... I am more than grateful.
If I go to a store where they are rude, unwilling to help, etc. I will not be as friendly towards them.
If, however I eat a restaurant where the service is slow, the staff is obnoxious and the food is terrible, I will not ever do business with that particular place again.
Same thing with shopping, ... I am more than grateful.
If I go to a store where they are rude, unwilling to help, etc. I will not be as friendly towards them.
RadioBloke refuses to buy anything from a bakery that sold us a cake with eggshell fragments in it. We have a dozen Chinese restaurants within 10 minutes of home. When one of them started getting sloppy about taking orders, we just stopped going there. I don't have to give them a second chance; I have lots of options.
But if you buy a ticket on AA from LAX to BWI for Jan 12 at 8 am, you DON'T have 12 options for security screening. If some of the TSA screeners in LAX are rude or thieves - and from my personal experience they have both - you can't go to the next airport later in the day for your flight. You can't, as you enter the checkpoint, say "That's the guy who swore at me for no reason last week; I want someone else to wave me through the WTMD." You have very limited choices in picking an airline/airport/checkpoint combination which has the least possibility of problems (which, BTW, is what much of the discussion here is for) but that's about it.
Someday if I have to go through a checkpoint and the security agents go out of their way to help me, that is direct me to what I need to do, what I can and cannot have in my carry on etc., performs screening properly and is courteous, professional and respectful then they will have a respectful, courteous passenger, so yes I would thank those that are doing their job properly.
I think you are extrapolating from the restaurant/store situation where someone is there to serve you, and (ideally) gives you their complete, friendly or polite attention during the transaction. If you are in a wheelchair or traveling with a few small children, you may (or may not) get such personalized help from TSA. In my actual experience, at best, the checkpoint is an assembly line; you get told: "go through there" then another person says "is this your bag?" then another person says, "stand over here; put your hands up." Finally "you can go." In between, they're saying the same thing to other people, or you're standing there waiting for them to get to you. They may be vaguely pleasant about it, they may be impersonal, they may be downright rude, but I have never had an experience comparable to being (well) served in a restaurant or store.
Even in non-US airports, which I would consider professional and polite, no one has ever "gone out of their way" to be helpful. They are, at best, quietly impersonal.
Unlike many on here, I don't ascribe to the notion that every security checkpoint is a cesspool and that every TSA agent is a boisterous, barking, brute or ascribe them the slanderous terms relating to sexual deviancy. I always give the benefit of the doubt and until I see otherwise, with my own eyes I am going to be respectful and treat them as the human beings that they are.
I don't believe that everyone who goes through my neighborhood is a burglar. I don't even believe that most people are burglars. But I lock my house anyway. @:-) I guess you will leave yours unlocked until you have direct personal experience of being robbed.
#90
Join Date: Apr 2009
Location: Phoenix, AZ
Programs: SW Rapid Rewards, Hilton Honors, Marriott, Avis First
Posts: 4,831
PhoenixRev, you will like this one.
Just before Christmas, December 23, PVD, TDC would not accept my Nexus, so I requested a supervisor. I get ready for the whole thing. While the supervisor is coming over, I pull out my printout of the web page, I have even made business cards with the url's and have clipped them to the printout, and when she arrives and looks at my Nexus, she asks, "Don't you have a driver's license?" I hand her the printout of the web page and say "The Nexus is valid according to your own web site."
I hope you are sitting down. Swallow your drink if you have one.
"I have never seen the Nexus, so thank you for showing me this. I have learned something today. May I keep this?" She gave me the magic squiggle and sent me to the xray line. I was careful to not trip over my dropped jaw on the way.
There are genuinely not all alike, thankfully.
Just before Christmas, December 23, PVD, TDC would not accept my Nexus, so I requested a supervisor. I get ready for the whole thing. While the supervisor is coming over, I pull out my printout of the web page, I have even made business cards with the url's and have clipped them to the printout, and when she arrives and looks at my Nexus, she asks, "Don't you have a driver's license?" I hand her the printout of the web page and say "The Nexus is valid according to your own web site."
I hope you are sitting down. Swallow your drink if you have one.
"I have never seen the Nexus, so thank you for showing me this. I have learned something today. May I keep this?" She gave me the magic squiggle and sent me to the xray line. I was careful to not trip over my dropped jaw on the way.
There are genuinely not all alike, thankfully.
Well, that's one.