Question for TSO's
#46

Join Date: Sep 2006
Posts: 6,964
This may not be what actually occurs (well, yes, we have proof that it does from various posters) but you are making it sound like those with physical issues may be turned away if they 'choose' not to permit a TSO to handle them in a way which causes them more pain or injury.
#47
Join Date: Mar 2007
Location: Somewhere near BWI
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Posts: 3,654
I just happened to notice, this morning, that the private screening area at STL A C/P has no less than three signs on the door stating that the room is under remote surveillance "AT ALL TIMES." Gotta love it - request a private screening, be subject to observation by some random TSO via video-camera. Sorry, does not meet my definition of "private".
#48
Join Date: Jul 2010
Location: California. USA
Posts: 1,404
Because of the way you posted your reply Im not entirely sure which comment of mine you are replying to. The comment might not have been directed to you, and I try my best to direct my replies to the individual that made the comment.
That being said, I dont like having people touch my private areas either. But I have never threatened harm to someone who I know is required to do it. Doctors, Police, Screeners, Nurses, Wife. Grab something without my OK and my reaction is going to be pretty interesting to behold.
The point I am making is that we TSOs are going to tell you what we are doing and why before we do it. If you dont want us to do it then say so and we wont. Of course there are consequences for that decision, and that may be that you will not be allowed into the sterile area of the airport.
Everyone must give up something to travel. Money for the most part, but there are other things as well. To drive you must have the states permission (a drivers license). To ride a bike you must obey the laws. To walk you must expend energy and still obey the laws for pedestrians. Take a boat, ride a bus, fly in a private aircraft, they all have specific requirements that you must meet before being allowed to engage is that activity. As does traveling on a commercial aircraft.
We all have to give up something tanja, no matter what mode of transport we choose. The most common thing we give up is freedom. Its one of the costs of travel, and its been that way since before you were born. Feel free to not like it. Feel free to be offended. But if you are going to assign blame for those emotions then please make sure that you assign that blame to the correct people or agencies. HINT: It aint the TSOs that are at the checkpoint, and is not even the TSA.
Easy to write. But I dont know you, and grannies have been known to carry bombs, pistols, rifles, and even the occasional knife. I cant take you at your word, sorry but that would be an ignorant thing to do.
OK. Defend yourself. Good idea. But what the TSOs do at the checkpoint is not assault, we dont do it without your permission, and we dont do it without you knowing about it. Defend yourself against a TSO doing their job and the ride you will be taking will not be on an airplane.
We have private screening areas available, at every single checkpoint the TSA operates.
Its called Implied Consent. In other words, the signs that you pass as you walk through the airport tell you that you must be screened before you can fly. If you fail to read them, or fail to hear the announcements over the P.A. system, all you need to do is ask and someone will explain it to you. Failing all that, then you shouldnt be flying anyway. Otherwise, you have implied that you consent to the screening.
Once you have gotten to the airport you can always refuse screening. We wont mind, honest. Walk away. But if you want to enter the sterile areas of the airport then you absolutely must undergo screening. We are not going to twist your arm and make you go through screening, we will not force you. Its your choice, completely. 100%.
I cant speak for other TSOs, but I dont laugh at passengers unless they are telling jokes (occasionally this does happen). Nor can I influence how you are going to feel, if you want to feel safer then that is a choice you are going to make and there is nothing I can do about it. What I do know is that every passenger before you and every passenger after you is going to be screened just as well as you have been. You will know this as well, just as they know that everyone on the aircraft they are flying on has been screened. If that does give you the information you need to feel safer then there is nothing anyone can do for you. You will just have to fly scared or not fly at all.
You make a couple of excellent points.
TSOs should not be removing bandages (I would never do it). If we touch them attempting to clear them and cannot, then we are required to refer the situation to the checkpoint supervisor. That person will make the decision on weather or not you can enter the sterile area.
When we are touching these things we are not making a medical evaluation and honestly require no medical training to do it. Our training focuss on finding prohibited items, and lets be honest bandages and the like CAN be used to hide things. We will depend on the passenger to assist in these areas to help us make sure that we cause no more discomfort than absolutely necessary.
We deal with disabled folks every day. Much of our training is on that one subject alone. We know what we are doing as far as our duties are concerned. If there is something special that we should know about their condition that will affect the passenger and screening then it is the responsibility of the passenger to let us know. We dont read minds, we are not doctors. You would know far better than we would about how to get you and your specific issues through the screening process without discomfort.
That being said, I dont like having people touch my private areas either. But I have never threatened harm to someone who I know is required to do it. Doctors, Police, Screeners, Nurses, Wife. Grab something without my OK and my reaction is going to be pretty interesting to behold.
The point I am making is that we TSOs are going to tell you what we are doing and why before we do it. If you dont want us to do it then say so and we wont. Of course there are consequences for that decision, and that may be that you will not be allowed into the sterile area of the airport.
Everyone must give up something to travel. Money for the most part, but there are other things as well. To drive you must have the states permission (a drivers license). To ride a bike you must obey the laws. To walk you must expend energy and still obey the laws for pedestrians. Take a boat, ride a bus, fly in a private aircraft, they all have specific requirements that you must meet before being allowed to engage is that activity. As does traveling on a commercial aircraft.
We all have to give up something tanja, no matter what mode of transport we choose. The most common thing we give up is freedom. Its one of the costs of travel, and its been that way since before you were born. Feel free to not like it. Feel free to be offended. But if you are going to assign blame for those emotions then please make sure that you assign that blame to the correct people or agencies. HINT: It aint the TSOs that are at the checkpoint, and is not even the TSA.
Easy to write. But I dont know you, and grannies have been known to carry bombs, pistols, rifles, and even the occasional knife. I cant take you at your word, sorry but that would be an ignorant thing to do.
OK. Defend yourself. Good idea. But what the TSOs do at the checkpoint is not assault, we dont do it without your permission, and we dont do it without you knowing about it. Defend yourself against a TSO doing their job and the ride you will be taking will not be on an airplane.
We have private screening areas available, at every single checkpoint the TSA operates.
Its called Implied Consent. In other words, the signs that you pass as you walk through the airport tell you that you must be screened before you can fly. If you fail to read them, or fail to hear the announcements over the P.A. system, all you need to do is ask and someone will explain it to you. Failing all that, then you shouldnt be flying anyway. Otherwise, you have implied that you consent to the screening.
Once you have gotten to the airport you can always refuse screening. We wont mind, honest. Walk away. But if you want to enter the sterile areas of the airport then you absolutely must undergo screening. We are not going to twist your arm and make you go through screening, we will not force you. Its your choice, completely. 100%.
I cant speak for other TSOs, but I dont laugh at passengers unless they are telling jokes (occasionally this does happen). Nor can I influence how you are going to feel, if you want to feel safer then that is a choice you are going to make and there is nothing I can do about it. What I do know is that every passenger before you and every passenger after you is going to be screened just as well as you have been. You will know this as well, just as they know that everyone on the aircraft they are flying on has been screened. If that does give you the information you need to feel safer then there is nothing anyone can do for you. You will just have to fly scared or not fly at all.
You make a couple of excellent points.
TSOs should not be removing bandages (I would never do it). If we touch them attempting to clear them and cannot, then we are required to refer the situation to the checkpoint supervisor. That person will make the decision on weather or not you can enter the sterile area.
When we are touching these things we are not making a medical evaluation and honestly require no medical training to do it. Our training focuss on finding prohibited items, and lets be honest bandages and the like CAN be used to hide things. We will depend on the passenger to assist in these areas to help us make sure that we cause no more discomfort than absolutely necessary.
We deal with disabled folks every day. Much of our training is on that one subject alone. We know what we are doing as far as our duties are concerned. If there is something special that we should know about their condition that will affect the passenger and screening then it is the responsibility of the passenger to let us know. We dont read minds, we are not doctors. You would know far better than we would about how to get you and your specific issues through the screening process without discomfort.
But I do not want to be touch. i would really like an answer on that.
Not just we have to feel you but not see you.
#49
Join Date: Apr 2009
Posts: 2,195

Ron, this is exactly what RichardKenner meant, I believe, in that insightful post he made. Telling someone that they won't be permitted to travel because they refuse to allow a TSO to press on an injured body part, or stitches, or to remove a dressing is simply not right.
This may not be what actually occurs (well, yes, we have proof that it does from various posters) but you are making it sound like those with physical issues may be turned away if they 'choose' not to permit a TSO to handle them in a way which causes them more pain or injury.
We want you to get on that airplane. We want you go get through screening with as few problems as possible. So that we each get what we want, we must work together. You tell us what works for you, and if it meets screening requirements then you get to pass through the checkpoint. If not, well then we will do what we can to accommodate your needs. But the other passengers have needs, and one of those is to get on an aircraft knowing that all the other passengers have undergone the same level of screening that they have, and that they are safe to fly with. If the screening cannot meet that requirement because of a medical condition then there is a problem that needs to be resolved.
We do not screen naked people. Sorry, that would be bad taste. I have occasionally had to ask someone in private screening to drop their pants so that I can clear something specific, but its very rare.
Touching someone is a part of the screening process. Unfortunately in many cases an unavoidable one. If that is the one thing that you absolutely will not compromise on then you might want to rethink your travel plans.
Sounds like the AIT systems are the answer to most of your concerns though. With those we rarely have to touch anyone, if they follow instructions.
Last edited by Kiwi Flyer; Sep 24, 2010 at 11:36 pm Reason: merge consecutive posts
#50
Suspended
Join Date: May 2005
Posts: 4,953
I also wonder if the training includes hands-on frisking of someone in a wheelchair or hands-on handling of someone with post-surgical bandages or a colostomy bag. Or does it include the full-on frisk of an infant? If you've ever tried to help someone in a wheelchair. I certainly hope the training includes hands-on practice, not just for the pax, but also because if you don't know what you're doing (and even if you do), you can really mess up your back trying to reach all parts of a wheelchair person's body while they are still in the chair.
However, from a couple of posts we have read, individuals who can't comply with the requirements of NoS, get to walk on through WTMD without the enhanced pat down. Notice I wrote "can't" not "won't" - it seems that the only people who get the full monty are the refuseniks.
#51
Join Date: Jul 2010
Location: California. USA
Posts: 1,404
He missed a MAJOR point though. The ADA states very clearly “Reasonable accommodation”. It does not require anyone to go to extreme’s to accommodate someone’s disabilities. We do not have to build a complete checkpoint to deal with a single individuals disabilities. We DO have to do what can reasonably be done to accommodate them though. Procedures, certain equipment, and the like.
“we have proof that it does from various posters”. A post does not “proof” make.
We want you to get on that airplane. We want you go get through screening with as few problems as possible. So that we each get what we want, we must work together. You tell us what works for you, and if it meets screening requirements then you get to pass through the checkpoint. If not, well then we will do what we can to accommodate your needs. But the other passengers have needs, and one of those is to get on an aircraft knowing that all the other passengers have undergone the same level of screening that they have, and that they are safe to fly with. If the screening cannot meet that requirement because of a medical condition then there is a problem that needs to be resolved.
Sorry, I’m not sure I can answer that. I’m having trouble getting your point, but I will try.
We do not screen naked people. Sorry, that would be bad taste. I have occasionally had to ask someone in private screening to drop their pants so that I can clear something specific, but it’s very rare.
Touching someone is a part of the screening process. Unfortunately in many cases an unavoidable one. If that is the one thing that you absolutely will not compromise on then you might want to rethink your travel plans.
Sounds like the AIT systems are the answer to most of your concerns though. With those we rarely have to touch anyone, if they follow instructions.
“we have proof that it does from various posters”. A post does not “proof” make.
We want you to get on that airplane. We want you go get through screening with as few problems as possible. So that we each get what we want, we must work together. You tell us what works for you, and if it meets screening requirements then you get to pass through the checkpoint. If not, well then we will do what we can to accommodate your needs. But the other passengers have needs, and one of those is to get on an aircraft knowing that all the other passengers have undergone the same level of screening that they have, and that they are safe to fly with. If the screening cannot meet that requirement because of a medical condition then there is a problem that needs to be resolved.
Sorry, I’m not sure I can answer that. I’m having trouble getting your point, but I will try.
We do not screen naked people. Sorry, that would be bad taste. I have occasionally had to ask someone in private screening to drop their pants so that I can clear something specific, but it’s very rare.
Touching someone is a part of the screening process. Unfortunately in many cases an unavoidable one. If that is the one thing that you absolutely will not compromise on then you might want to rethink your travel plans.
Sounds like the AIT systems are the answer to most of your concerns though. With those we rarely have to touch anyone, if they follow instructions.
If I would say I would show you my naked body BUT please dont ouch me.
You are telling me that "you" rather touch me than see it.
Weird.
I have friend in Europe, in security, and they have told me that they would thank a person to strip so they dont have to touch.
And who ever came up with the idea that touching is more appropiate then seening is really a sick person.
This is not against you. So dont take it personally.
Cant change travel plans since I always go to Scandinavia. No plans to go on a boat.
#52
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Join Date: Dec 2004
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I just happened to notice, this morning, that the private screening area at STL A C/P has no less than three signs on the door stating that the room is under remote surveillance "AT ALL TIMES." Gotta love it - request a private screening, be subject to observation by some random TSO via video-camera. Sorry, does not meet my definition of "private".
#53
Join Date: Mar 2007
Location: Somewhere near BWI
Programs: DL DM, HH Dia, SPG Gold, MR Plat, Hertz PC
Posts: 3,654
I agree...unfortunately, work takes me to STL several times a year (and that is looking to increase). I usually take the first flight out, but did not do so today. Took over 45 minutes to clear TSA...seems the X-ray that receives travelers from the Elite line is the designated trainee lane. Every single bag through this morning was pulled for some form of secondary check; until the TDC finally got pissed off and stalked over, saying "don't worry folks, I am tired of this and am going to get this damn line moving; he needs a break".
#54
Join Date: Apr 2010
Location: Southwest Florida
Programs: AA lifetime Gold , DL Gold, Hilton Diamond
Posts: 572
Another question for the TSOs.
After I place my personal belongings on the belt for x-ray and I am selected for NOS screening, if my personal belongings are now out of my sight, do I have any rights to have my possessions removed after x-ray screening so it is within my sight at all times while going through the NOS.
The reason I ask this is there has been enough reported cases of theft of laptops, wallets and other valuables from the table after x-ray screening, sometimes picked up accidentally, other times intentionally. I very concerned that my laptop will be stolen from the table.
It has been posted on FT that the TSA is not responsible for any thefts from the screening area, so that puts the burden on me to protect my personal possessions, but if the TSA prevents me from protecting my possessions by not allowing me to keep them in sight while I am waiting or going through the scanner, what recourse do I have.
Mr. Elliott
After I place my personal belongings on the belt for x-ray and I am selected for NOS screening, if my personal belongings are now out of my sight, do I have any rights to have my possessions removed after x-ray screening so it is within my sight at all times while going through the NOS.
The reason I ask this is there has been enough reported cases of theft of laptops, wallets and other valuables from the table after x-ray screening, sometimes picked up accidentally, other times intentionally. I very concerned that my laptop will be stolen from the table.
It has been posted on FT that the TSA is not responsible for any thefts from the screening area, so that puts the burden on me to protect my personal possessions, but if the TSA prevents me from protecting my possessions by not allowing me to keep them in sight while I am waiting or going through the scanner, what recourse do I have.
Mr. Elliott
#55
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Join Date: Sep 2006
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Posts: 49,061
Another question for the TSOs.
After I place my personal belongings on the belt for x-ray and I am selected for NOS screening, if my personal belongings are now out of my sight, do I have any rights to have my possessions removed after x-ray screening so it is within my sight at all times while going through the NOS.
The reason I ask this is there has been enough reported cases of theft of laptops, wallets and other valuables from the table after x-ray screening, sometimes picked up accidentally, other times intentionally. I very concerned that my laptop will be stolen from the table.
It has been posted on FT that the TSA is not responsible for any thefts from the screening area, so that puts the burden on me to protect my personal possessions, but if the TSA prevents me from protecting my possessions by not allowing me to keep them in sight while I am waiting or going through the scanner, what recourse do I have.
Mr. Elliott
After I place my personal belongings on the belt for x-ray and I am selected for NOS screening, if my personal belongings are now out of my sight, do I have any rights to have my possessions removed after x-ray screening so it is within my sight at all times while going through the NOS.
The reason I ask this is there has been enough reported cases of theft of laptops, wallets and other valuables from the table after x-ray screening, sometimes picked up accidentally, other times intentionally. I very concerned that my laptop will be stolen from the table.
It has been posted on FT that the TSA is not responsible for any thefts from the screening area, so that puts the burden on me to protect my personal possessions, but if the TSA prevents me from protecting my possessions by not allowing me to keep them in sight while I am waiting or going through the scanner, what recourse do I have.
Mr. Elliott
In practice, they often interfere with and prevent you from doing so. Recourse? Well...you can fill out a form or make a complaint. If someone has just walked off with your laptop, you probably won't get much help from TSA.
I would defnitely encourage you to get in the habit of securing your wallet/phone/small valuables in a locking compartment of your carryon when you go through the checkpoint. Someone (TSO or pax) is less likely to grab an entire bag than a loose wallet, phone or watch. It also means that if a TSO does want to search your bag, they have to ask you to open it. I've cleared the WTMD to find them already in my bag on a couple occasions. That isn't supposed to happen, but it can and does.
Most of the TSOs and pax are honest, but you have to protect yourself against the ones who aren't. It's likely to be a bit messier for a while until they get the WBI routines downpat. Depending on the checkpoint setup, it can be very difficult to be in close physical proximity as well as line-of-sight to your belongings. I have nightmares about being groped, seeing someone walk off with my bag and being powerless to do anything about it.
#56

Join Date: Sep 2006
Posts: 6,964
we have proof that it does from various posters. A post does not proof make.
We want you to get on that airplane. We want you go get through screening with as few problems as possible. So that we each get what we want, we must work together. You tell us what works for you, and if it meets screening requirements then you get to pass through the checkpoint. If not, well then we will do what we can to accommodate your needs. But the other passengers have needs, and one of those is to get on an aircraft knowing that all the other passengers have undergone the same level of screening that they have, and that they are safe to fly with. If the screening cannot meet that requirement because of a medical condition then there is a problem that needs to be resolved.
We want you to get on that airplane. We want you go get through screening with as few problems as possible. So that we each get what we want, we must work together. You tell us what works for you, and if it meets screening requirements then you get to pass through the checkpoint. If not, well then we will do what we can to accommodate your needs. But the other passengers have needs, and one of those is to get on an aircraft knowing that all the other passengers have undergone the same level of screening that they have, and that they are safe to fly with. If the screening cannot meet that requirement because of a medical condition then there is a problem that needs to be resolved.
As an example, when a TSO orders a passenger to move a body part which does not move, and then refuses to find an alternative method even after the passenger makes suggestions, that is not doing 'what we can to accommodate your needs'.
I have travelled with medical evacaution flights in other countries and cleared security with passengers with severely limited mobility and it has not been an issue.
Yet there are TSOs who seem to be unable or unwilling to find alternative solutions, and frankly I see that attitude here in this thread. Dismissing physical limitations by saying 'Everyone must give up something to travel' reflects the lack of knowledge or understanding of those limitations.
Again I ask - are TSOs given specific training on how to handle passengers with medical issues or physical limitations, such as the several examples given in this thread? Is there special training to handle passengers in wheelchairs, or with artificial limbs or other limitations or injuries? Does this training address how one can cause harm through some of the actions which TSOs take in a standard 'pat down'?
#57
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Join Date: Sep 2006
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TSORon, with all due respect, I don't think you would believe a co-worker of yours had done something wrong (unnecessarily aggressive frisk, for example) even if that co-worker told you he/she did it. I think you would still firmly believe that the pax had done something to deserve it.
At least some of the other TSOs who have posted on this board admit that there are 'bad apples' in TSA, just like in any other field. The greater the responsibility, the higher the standards should be. If you are doing an open-palm frisk of a small child or a helpless pax in a wheelchair, you should be held to a very high standard indeed. You should be avoiding even the appearance of impropriety.
If I am undergoing an open-palm frisk at a checkpoint because I am medically unable to assume and hold the position in the WBI, I should not be subjected to other TSOs watching, laughing and joking. Even if I am not the object of their amusement, the conduct is inappropriate. Security is serious business and no one being open-palm frisked should be surrounded by gawkers and laughter. If I were open-palm frisking a pax and I looked over to see you watching, I would stop what I was doing and ask you what exactly you are looking at and why. If you have an active part in the screening, keep a professional demeanor. If you are not participating in the screening, quit acting like a 14-year-old idiot. In short, act like you would want others to act if it's your wife who's being handled intimately in a public setting.
Do me the courtesy of taking my post in the spirit it is written instead of getting defensive and snarky.
BTW, somewhat OT, as I'm sure you are aware, there is a pilot thread on this forum and I'm sure your input would be welcome.
At least some of the other TSOs who have posted on this board admit that there are 'bad apples' in TSA, just like in any other field. The greater the responsibility, the higher the standards should be. If you are doing an open-palm frisk of a small child or a helpless pax in a wheelchair, you should be held to a very high standard indeed. You should be avoiding even the appearance of impropriety.
If I am undergoing an open-palm frisk at a checkpoint because I am medically unable to assume and hold the position in the WBI, I should not be subjected to other TSOs watching, laughing and joking. Even if I am not the object of their amusement, the conduct is inappropriate. Security is serious business and no one being open-palm frisked should be surrounded by gawkers and laughter. If I were open-palm frisking a pax and I looked over to see you watching, I would stop what I was doing and ask you what exactly you are looking at and why. If you have an active part in the screening, keep a professional demeanor. If you are not participating in the screening, quit acting like a 14-year-old idiot. In short, act like you would want others to act if it's your wife who's being handled intimately in a public setting.
Do me the courtesy of taking my post in the spirit it is written instead of getting defensive and snarky.
BTW, somewhat OT, as I'm sure you are aware, there is a pilot thread on this forum and I'm sure your input would be welcome.
#58
Join Date: Sep 2004
Location: Colorado
Programs: TSA
Posts: 2,745
Ascertain what is there? You mean a tampon vs. a thong? It's none of your damned business what my wife is wearing down "there".
Your apparent (& disgusting!) logic is totally backwards. A year ago you never would have gotten away with stripsearching people, yet now that you have the ability to do so electronically, somehow in your contorted reasoning that allows & requires you to perform invasive searches n lieu of an electronic stripsearch, when your authority to perform an administrative stripsearch has never existed in the first place?
We live in a free country and will continue to live in a free country. The sooner your loathsome organization is shut down, the better.
Your apparent (& disgusting!) logic is totally backwards. A year ago you never would have gotten away with stripsearching people, yet now that you have the ability to do so electronically, somehow in your contorted reasoning that allows & requires you to perform invasive searches n lieu of an electronic stripsearch, when your authority to perform an administrative stripsearch has never existed in the first place?
We live in a free country and will continue to live in a free country. The sooner your loathsome organization is shut down, the better.
1. Personal private area like the groin, the buttocks and in females the breast area.
2. An area that has an injury.
They are asking about the latter and you are speaking about the former.
I am going to take it one step further. I am really curious what Replys I do get.
What if your "sensitive" aread are so "sensitve" that you do react on them?
Will you then be arrested for doing someting in public?
And I also want to ad that it doesnt matter to me how gentle you are if you touch my "sensitive" areas.
The reason is because they are a part of my body and my private areas. Not for you to touch.
If you do I do what my mom always told me to . Kick and scream and report it.
And it dosesnt matter what TSA and CO. tells me ,I will still react in a manner that you dont want.
What if your "sensitive" aread are so "sensitve" that you do react on them?
Will you then be arrested for doing someting in public?
And I also want to ad that it doesnt matter to me how gentle you are if you touch my "sensitive" areas.
The reason is because they are a part of my body and my private areas. Not for you to touch.
If you do I do what my mom always told me to . Kick and scream and report it.
And it dosesnt matter what TSA and CO. tells me ,I will still react in a manner that you dont want.
Last edited by Kiwi Flyer; Sep 24, 2010 at 11:35 pm Reason: merge consecutive posts
#59
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Join Date: Sep 2006
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So we're talking both personally sensitive areas (private) and injury-sensitive areas.
I understand your requirements; I know everyone on this board does. Unfortunately I'm not getting much reassurance about how you're going to go about handling these requirements. I would like to think that you would handle a passenger the same way you would handle your mother or infant nephew or grandfather or wife or husband or anyone in your family of the same gender. Your replies aren't very reassuring.
#60
Join Date: Sep 2004
Location: Colorado
Programs: TSA
Posts: 2,745
The only thing that comes close to this is a pax that I had to screen years ago that was so ticklish that he ended up on the floor laughing uncontrollably. He told me beforehand that this was a reaction that he had and that he could not help it.

