Due to the length of earlier one, I would like to start a new topic on the horror stories MCI has caused. Here is mine:

Here is our stories with MCI mistakes and customer services. It took 2 years to settle and it almost ruined our credit history.

My wife lived DC and used a international plan with MCI for 5 cents Sunday. MCI is supposed to charge 5 cent for all calls to Canada on Sunday. First month, they mistakenly charged my wife over 30 cents/min for calls to Canada on Sunday. She called in and they corrected it.

The horror story just began. The next several month, my wife got other huge phone bills. Instead about $100, MCI charged her over $800 because they used the wrong rate again. In the next 12 months, She and I called MCI no fewer than 10 times to correct problems and to talk to countless reps and supervisors. Though everybody showed us ""sympathy"", they also let us know that there was nothing they could do because they did not have authority to correct our problems due to the big amount. They asked us to fax our issue to their centralized customer center somewhere in U.S. and they were not willing to give us its phonenumber.

The centralized customer center never got back to us. Apparently they have lost our fax. So we had to call MCI CEO office to complain the issue.It took about 18 month to settle the issue. Just when we were ready to celebrate, we got a call from collecting agency for the same bill with wrong amount. The STUPID MCI did not inform the local phone company about the mistake about my bill, so the local company still charged us for the wrong amount and referred it to a collection agency.

After another several month cosultation, it took a four-way conference call including us, MCI, local phone company and collection agency to settle the MCI mistake. During the whole process, I can honestly say that I have never met any ruder customer service in my entire life.

Shame on MCI! It was a nightmare to keep calling them and never knew what would happen next. My advice for everyone is to avoid MCI as much as possible, in that way you will gain in a long run

Hear hear.

yihao,

First of all, I would like to know how in the
world got to talk to any supervisors. You should win some kind of a prize just for that. :-) I've been trying for years!!!
I too, have been told on more than one occasssion, to fax a copy of my bill to that central office. But you know what? In every case, I just assumed they would "lose" it and didn't even bother sending it. As far as the rude people go, as Lilly Tomlin says in her "Ernestine, routine, "We're allowed to be rude...we're the phone company! :-)

Neal


[This message has been edited by Neal (edited 11-20-1999).]

Neal:

In my situation, MCI reps were not willing to give me the phone number for their central customer services. However, after they told me the name of the city, (I think it is somwhere in Utah), my wife and I called information number (xxx-555-1212) to get the central service number. It was a bit pain and I still do not understand why they were so afraid to give me a number that is already listed on the phone book.

I have been with MCI for about a year now and have had no problems (so far). They are also my internet provider. I have been quite happy and the only reason I have had to call them is for missed United bonuses and they corrected them on the spot.

I guess I am the exception rather than the rule.

Well, the problems start when... you have problems. http://www.flyertalk.com/forum/wink.gif

I used MCI with no problems for years. They only lost my business when they overbilled me $200 during a line switch and refused to credit me, connect me with a supervisor, or do anything other than claim I was responsible.