yihao,

First of all, I would like to know how in the
world got to talk to any supervisors. You should win some kind of a prize just for that. :-) I've been trying for years!!!
I too, have been told on more than one occasssion, to fax a copy of my bill to that central office. But you know what? In every case, I just assumed they would "lose" it and didn't even bother sending it. As far as the rude people go, as Lilly Tomlin says in her "Ernestine, routine, "We're allowed to be rude...we're the phone company! :-)

Neal


[This message has been edited by Neal (edited 11-20-1999).]