GOL - Is there a thread and benefits with AA Exec Platinum
Feb 28, 2024, 2:25 am
#16
Join Date: Dec 2009
Posts: 168
Update regarding my account at GOL check in:
Got the runaround and still haven’t received a refund for seats purchased just yet.
Tried premium checkin and the agent turned me away even after seeing my AA status. Counter agent overheard things and intervened. Granted me passage. Allowed to check in. But she had to turn me away to get my credit card and passport verification done.
Went to customer service and they vetoed everything after a couple calls made by the agent. Counter agent entered my AA number and offered free baggage service. Told I’d have to go back to customer care or at the gate to ask for refund.
went to gate and club and told to get it down when I get to Recife. Upon arriving at REC, no chance of seeing gate agent or customer service. Had to exit airport. Will have to try again on Friday to resolve this as I head to GRU next. Good grief!
BTW, here in Porto de Galinhas, English isn’t easy to navigate here. But I fit in with the Argentinians. We’re speaking Spanish and everything is fine thus far! lol
Got the runaround and still haven’t received a refund for seats purchased just yet.
Tried premium checkin and the agent turned me away even after seeing my AA status. Counter agent overheard things and intervened. Granted me passage. Allowed to check in. But she had to turn me away to get my credit card and passport verification done.
Went to customer service and they vetoed everything after a couple calls made by the agent. Counter agent entered my AA number and offered free baggage service. Told I’d have to go back to customer care or at the gate to ask for refund.
went to gate and club and told to get it down when I get to Recife. Upon arriving at REC, no chance of seeing gate agent or customer service. Had to exit airport. Will have to try again on Friday to resolve this as I head to GRU next. Good grief!
BTW, here in Porto de Galinhas, English isn’t easy to navigate here. But I fit in with the Argentinians. We’re speaking Spanish and everything is fine thus far! lol
Feb 28, 2024, 8:12 am
#17
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
SCS prior to GOL bankruptcy filing, I was able to find GOL flights on AA.com. But that changed at some point. Even on AA.com.br. I had no choice, in my opinion, but to book directly with GOL.
Just will try at REC airport Friday morning to get this 100% sorted out. Otherwise, it will be fealty with once I’m back home via email/X texts.
Just will try at REC airport Friday morning to get this 100% sorted out. Otherwise, it will be fealty with once I’m back home via email/X texts.
Feb 29, 2024, 1:34 am
#18
Join Date: Dec 2009
Posts: 168
SCS prior to GOL bankruptcy filing, I was able to find GOL flights on AA.com. But that changed at some point. Even on AA.com.br. I had no choice, in my opinion, but to book directly with GOL.
Just will try at REC airport Friday morning to get this 100% sorted out. Otherwise, it will be fealty with once I’m back home via email/X texts.
Just will try at REC airport Friday morning to get this 100% sorted out. Otherwise, it will be fealty with once I’m back home via email/X texts.
Best of luck with the refund request!
Feb 29, 2024, 3:32 pm
#19
Original Poster
Join Date: Aug 2010
Location: LAX oriented World Digital Nomad
Programs: AA Exec Plat, Hyatt Globalist, MLife/Cosmo Identity Gold, Other Vegas too...
Posts: 1,317
Welp, last night I booked two more "GOL" flights - one using AA points as my previous two experiences and this one did get me free bag and seat selection. My upcoming flight, booked the same way, still wants money to choose a seat. I wonder what will happen with the bag. THEN, I needed to pay real money for a ticket from Porto Alegre, Brazil to Buenos Aires, Argentina, which was operated by Aerolineas Argentina but also a GOL codeshare. Argentineas site legitimately had NO CHOICE to choose my country as being USA, US, Estados Unidos, etc. I looked several times. GOL at first wanted a CPF and was hard to navigate, but EVENTUALLY, I got them to sell me the ticket. No seat selection etc on this one BUT I understand since its really Argentineas' plane. What I did find odd was I tried to input my American Frequent Flyer Number but it won't allow letters, only numbers... not that I'd have earned anything anyways since AA and, AA (American and Argentineas) aren't parrtners, but I digress. Aye aye aye...!
Mar 10, 2024, 1:41 pm
#20
Join Date: Dec 2009
Posts: 168
Pleased to report that I had no issues getting free checked bag today at CWB airport as AA Plat on an AA award ticket CWB-GIG. The website did not offer me free bag, but they took care of it at the priority check-in line with no questions asked. Totally contrary to my experience flying GIG-CWB in late October. Oh well, I’ll take it.
Mar 12, 2024, 9:36 pm
#21
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Yeah... This entire process is not worth it anymore at this point for me. I've sent a message to AA complaints and they declined to investigate and indicated I need to file a report with AA refunds. But, I'm not able to report the issue because my GOL ticket number is not in the format for AA tickets.
Just gone with it at this point as I've not gotten a reply from the complaint team at AA regarding their hand-off of me needing to file a report with the AA refund team. It's been 7 business days at this point. Chalking it up as a lesson learned.
Apr 10, 2024, 8:35 am
#22
Join Date: Apr 2005
Location: LHR
Programs: BA Silver
Posts: 381
Checked baggage allowance on award booking
Apologies if posting in the wrong thread, google search didn't bring anything up.
I made an AA redemption on a GOL flight (AEP-GRU). I was able to pull up the booking on the GOL site which seems to indicate that the ticket has no checked baggage allowance. This was confirmed as well by the GOL twitter account.
Is that correct? I am pretty sure previous redemptions on GOL a few years ago included luggage (I may have used Emirates or Etihad miles for that).
I have no AA status anymore, but equally from the AA/GOL partnership page it doesn't state anything specific to checked luggage.
I made an AA redemption on a GOL flight (AEP-GRU). I was able to pull up the booking on the GOL site which seems to indicate that the ticket has no checked baggage allowance. This was confirmed as well by the GOL twitter account.
Is that correct? I am pretty sure previous redemptions on GOL a few years ago included luggage (I may have used Emirates or Etihad miles for that).
I have no AA status anymore, but equally from the AA/GOL partnership page it doesn't state anything specific to checked luggage.
Apr 11, 2024, 1:10 am
#23
Join Date: Dec 2009
Posts: 168
Apologies if posting in the wrong thread, google search didn't bring anything up.
I made an AA redemption on a GOL flight (AEP-GRU). I was able to pull up the booking on the GOL site which seems to indicate that the ticket has no checked baggage allowance. This was confirmed as well by the GOL twitter account.
Is that correct? I am pretty sure previous redemptions on GOL a few years ago included luggage (I may have used Emirates or Etihad miles for that).
I have no AA status anymore, but equally from the AA/GOL partnership page it doesn't state anything specific to checked luggage.
I made an AA redemption on a GOL flight (AEP-GRU). I was able to pull up the booking on the GOL site which seems to indicate that the ticket has no checked baggage allowance. This was confirmed as well by the GOL twitter account.
Is that correct? I am pretty sure previous redemptions on GOL a few years ago included luggage (I may have used Emirates or Etihad miles for that).
I have no AA status anymore, but equally from the AA/GOL partnership page it doesn't state anything specific to checked luggage.
Apr 11, 2024, 2:50 am
#24
Join Date: Apr 2005
Location: LHR
Programs: BA Silver
Posts: 381
No allowance on AA award tickets. Status will often enable you to check a bag for free, but not always (it’s not a published benefit). So you’re out of luck most likely. Best to pay in advance if you can; it’s more expensive at the check-in desk. In late October the price at the desk was around 29 USD (23kg max).
Apr 12, 2024, 6:10 pm
#25
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,654
Going further off a tangent, it can be confusing in La Argentina how to pronounce Italian names - some seem to be as if they're still Italian, and others, pronounced as they're spelled in Spanish.
That said, you'll hear a word of Lunfardo once in a while that sounds Italianesque.
And all of my blathering still doesn't get you a good answer on luggage when flying GOL with AA status.
