Ethiopian Airlines - name correction
May 6, 2024, 5:27 am
#1
Original Poster
Join Date: May 2024
Posts: 1
Ethiopian Airlines - name correction
I recently booked a trip from the US to Africa via Ethiopian Airlines. Within minutes of booking, I noticed a one letter typo on the ticket. I reached out to Ethiopian Airlines , and they said it was $50 to correct it and to let them know how I wanted to proceed.
The next day (before paying), I realized the name was already changed. I then received another email stating that although the name was changed online but I needed to pay for the ticket to be “reissued”. They also said their online payment system was down, and wanted me to email them my credit card information just by sending it as plain text through email.
This raised red flags to me.
Has anyone experienced this? I’ll pay the $50 if needed, but is this a risk of my card number being stolen by being asked to send my credit card information via email.
Since the name is already changed online, should I just ignore it? Or could we encounter issues later?
The next day (before paying), I realized the name was already changed. I then received another email stating that although the name was changed online but I needed to pay for the ticket to be “reissued”. They also said their online payment system was down, and wanted me to email them my credit card information just by sending it as plain text through email.
This raised red flags to me.
Has anyone experienced this? I’ll pay the $50 if needed, but is this a risk of my card number being stolen by being asked to send my credit card information via email.
Since the name is already changed online, should I just ignore it? Or could we encounter issues later?
May 6, 2024, 5:33 am
#2
Join Date: Aug 2000
Location: Exile
Posts: 15,723
I recently booked a trip from the US to Africa via Ethiopian Airlines. Within minutes of booking, I noticed a one letter typo on the ticket. I reached out to Ethiopian Airlines , and they said it was $50 to correct it and to let them know how I wanted to proceed.
The next day (before paying), I realized the name was already changed. I then received another email stating that although the name was changed online but I needed to pay for the ticket to be “reissued”. They also said their online payment system was down, and wanted me to email them my credit card information just by sending it as plain text through email.
This raised red flags to me.
Has anyone experienced this? I’ll pay the $50 if needed, but is this a risk of my card number being stolen by being asked to send my credit card information via email.
Since the name is already changed online, should I just ignore it? Or could we encounter issues later?
The next day (before paying), I realized the name was already changed. I then received another email stating that although the name was changed online but I needed to pay for the ticket to be “reissued”. They also said their online payment system was down, and wanted me to email them my credit card information just by sending it as plain text through email.
This raised red flags to me.
Has anyone experienced this? I’ll pay the $50 if needed, but is this a risk of my card number being stolen by being asked to send my credit card information via email.
Since the name is already changed online, should I just ignore it? Or could we encounter issues later?
May 6, 2024, 7:58 am
#3
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 4,020
And typically a single letter typo on an airline ticket isn't anything to worry about, although you've got it changed already. But fully agree that you were right to not send credit card information by email, that is a red flag (and the airline would usually be in breach of contract with their bank by failing to adhere to the PCI regulations and asking a customer to transit card data insecurely)
May 7, 2024, 7:51 am
#5
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 4,020
True that the US DOT does mandate this but not all airlines outside of the US implement it as a simple cancel and rebook process, YMMV. Also there is no guarantee that upon cancellation the released/cancelled tickets would drop back into the same inventory and would be rebookable at the same price.
May 7, 2024, 9:15 am
#6
Join Date: Aug 2000
Location: Exile
Posts: 15,723
True that the US DOT does mandate this but not all airlines outside of the US implement it as a simple cancel and rebook process, YMMV. Also there is no guarantee that upon cancellation the released/cancelled tickets would drop back into the same inventory and would be rebookable at the same price.
https://www.ethiopianairlines.com/us...;s%20departure.