SAA won't reply!
Sep 20, 2013 | 11:41 am
#1
Original Poster
Join Date: Sep 2011
Programs: Thai, Cathay, Lufthansa, Delta, SPG, Hilton, IH, LHW
Posts: 334
SAA won't reply!
Back in October 2012...my golf bag went missing 5 days on a SAX operated flight, with a connecting SA flight...and SA ticket all the way to Congo.
In March 2013...items were stolen in my bag...who also went missing for days on flights with SAA.
I have tried to have a simple claim process....without even being a big claim, SAA is not replying to emails. They stole, the don't deliver bags on 5 out of 6 of my last round-trips with them...they break all IATA rules, and they simply don't care!
What I find even more ridiculous is that I fly more than 50,000 miles with them over the last year...the total claim is for less than 300usd....and they don't care.
Imagine, not even a reply from customer care service. If somebody has any idea, they are welcome! Do you know how I could file a complain with IATA?
In March 2013...items were stolen in my bag...who also went missing for days on flights with SAA.
I have tried to have a simple claim process....without even being a big claim, SAA is not replying to emails. They stole, the don't deliver bags on 5 out of 6 of my last round-trips with them...they break all IATA rules, and they simply don't care!
What I find even more ridiculous is that I fly more than 50,000 miles with them over the last year...the total claim is for less than 300usd....and they don't care.
Imagine, not even a reply from customer care service. If somebody has any idea, they are welcome! Do you know how I could file a complain with IATA?
Sep 23, 2013 | 9:51 am
#2
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,613
Wirelessly posted (Blackberry8700c: Mozilla/5.0 (Linux; Android 4.2.2; GT-I9505 Build/JDQ39) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/30.0.1599.50 Mobile Safari/537.36)
Sue them in UK small claims court perhaps.
Sue them in UK small claims court perhaps.
Sep 25, 2013 | 8:55 am
#3
Company Representative - South African Airways
Join Date: Mar 2010
Location: Fort Lauderdale, FL
Posts: 67
Hello maisondubonheur,
We're truly sorry to learn of your disappointing experience while in our care.
While rules regarding baggage and claims may differ from one country to another, we want to make sure your claim is handled appropriately and in a timely fashion.
May we suggest reaching out to [email protected] and ask them to simply mail or fax you the forms needed to initiate a claim.
If you've already done so and have yet to hear back, please email [email protected] and share your experience with them so that they may follow up.
Please accept our sincerest thanks for your loyalty and patronage, and apologies for the poor handling of your concern.
With kind regards,
South African Airways
We're truly sorry to learn of your disappointing experience while in our care.
While rules regarding baggage and claims may differ from one country to another, we want to make sure your claim is handled appropriately and in a timely fashion.
May we suggest reaching out to [email protected] and ask them to simply mail or fax you the forms needed to initiate a claim.
If you've already done so and have yet to hear back, please email [email protected] and share your experience with them so that they may follow up.
Please accept our sincerest thanks for your loyalty and patronage, and apologies for the poor handling of your concern.
With kind regards,
South African Airways