Hello maisondubonheur,

We're truly sorry to learn of your disappointing experience while in our care.

While rules regarding baggage and claims may differ from one country to another, we want to make sure your claim is handled appropriately and in a timely fashion.

May we suggest reaching out to [email protected] and ask them to simply mail or fax you the forms needed to initiate a claim.

If you've already done so and have yet to hear back, please email [email protected] and share your experience with them so that they may follow up.

Please accept our sincerest thanks for your loyalty and patronage, and apologies for the poor handling of your concern.

With kind regards,
South African Airways