Does Ritz have a loyalty program?
Apr 24, 2005 | 9:06 am
#2
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 11,166
Other then spend money and get a room evey time the answer is no 
They believe like Four Seasons that it is best to put all their $$$ into service
Not a bribe or incentive to make up for something that doesn't meet quality standards
In other words they guarantee a perfect stay instead.
In their belief if you want something you will have to pay for it
Marriott Rewards allows points to redeem for free nights at Ritz but no earnings are allowed in the program.
A shame because I might use them myself more if they did.
They believe like Four Seasons that it is best to put all their $$$ into service
Not a bribe or incentive to make up for something that doesn't meet quality standards
In other words they guarantee a perfect stay instead.
In their belief if you want something you will have to pay for it
Marriott Rewards allows points to redeem for free nights at Ritz but no earnings are allowed in the program.
A shame because I might use them myself more if they did.
Last edited by 777 global mile hound; May 13, 2005 at 1:26 pm
Apr 24, 2005 | 10:36 am
#3
Join Date: Feb 2005
Programs: DL DM, UA 1K GS, Marriott LT Titanium, Hilton Gold, Avis Chairman, Hertz PC, National EE
Posts: 637
If you have an American Express Platinum or Centurion Card, it can "act" like a rewards program. Most Ritzs are on their Fine Hotels & Resorts listing. As a member, you get a complimentary room upgrade at check-in, free continental breakfast, guaranteed 4pm late check-out, and some other amenity at the hotel (such as free lunch, room credit, massage, etc.). Although you don't accumulate hotel points, you still get many of the perks as if you were a member of a hotel rewards program.
Apr 24, 2005 | 3:10 pm
#4
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 11,166
Originally Posted by Kyle53719
If you have an American Express Platinum or Centurion Card, it can "act" like a rewards program. Most Ritzs are on their Fine Hotels & Resorts listing. As a member, you get a complimentary room upgrade at check-in, free continental breakfast, guaranteed 4pm late check-out, and some other amenity at the hotel (such as free lunch, room credit, massage, etc.). Although you don't accumulate hotel points, you still get many of the perks as if you were a member of a hotel rewards program.
Or the discounted Platinum Amex annual fee for the poor folks
What is interesting is how Amex will take of Ritz Carlton customers with recognition more then Ritz Carlton will for its own customers.
But I can certainly see this as a postive program for the right group of customers.
Thanks for the tip may come in handy for those that ask.
Apr 24, 2005 | 6:26 pm
#5
Join Date: Feb 2005
Programs: DL DM, UA 1K GS, Marriott LT Titanium, Hilton Gold, Avis Chairman, Hertz PC, National EE
Posts: 637
Originally Posted by 777 global mile hound
Sound like a great deal for those willing to pay a 3000 dollars a year annual fee
Or the discounted Platinum Amex annual fee for the poor folks
What is interesting is how Amex will take of Ritz Carlton customers with recognition more then Ritz Carlton will for its own customers.
But I can certainly see this as a postive program for the right group of customers.
Thanks for the tip may come in handy for those that ask.
Or the discounted Platinum Amex annual fee for the poor folks
What is interesting is how Amex will take of Ritz Carlton customers with recognition more then Ritz Carlton will for its own customers.
But I can certainly see this as a postive program for the right group of customers.
Thanks for the tip may come in handy for those that ask.
Apr 25, 2005 | 8:33 am
#6
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,859
Virtuoso agents can offer better service than Amex agents and generally the same perks. www.virtuoso.com
Apr 25, 2005 | 9:23 am
#7
Join Date: Feb 2005
Programs: DL DM, UA 1K GS, Marriott LT Titanium, Hilton Gold, Avis Chairman, Hertz PC, National EE
Posts: 637
Originally Posted by ABG
Virtuoso agents can offer better service than Amex agents and generally the same perks. www.virtuoso.com
Apr 25, 2005 | 12:17 pm
#8
Join Date: Jun 2004
Location: DEN and a barrier island near RSW
Programs: 1K (I know, my screen name is outdated), Marriott Plat, *Wood Plat, Five Star, Amex Plat
Posts: 1,360
Originally Posted by ABG
Virtuoso agents can offer better service than Amex agents and generally the same perks. www.virtuoso.com
I have used Virtuoso before and they are usually fantastic. I say usually because not all Virtuoso agents are created equal. I have worked with 2 Virtuoso agents and one has (and continues to do a fantastic job) whereas the other did a so-so job, nothing better or worse than I could have received elsewhere. My suggestion, find a good Virtuoso agent because they do get upgrades and other freebies that you can only get as a top tier member of a rewards program or with Amex Centurion.
Apr 27, 2005 | 2:27 pm
#10
Join Date: Mar 2000
Location: BOS
Posts: 2,372
Ritz does track your stays and provides recognition, although nothing great. At my 20th stay I got a Silver/Metallic Insulated Coffee Mug with the Ritz-Boston Common logo. At my 25th stay I got a golf shirt from the Ritz San Francisco with the Ritz logo. Saw it in the gift shop for some outrageous price and wanted to return it for a credit, but my wife said that wouldn't be appropriate. At a stay at the DC location a few years ago we were upgraded to a suite which had been turned down for a guest who was a no-show the prior night. The pillow cases were personalized with his initials; not sure how many stays until you get to that point....
May 7, 2005 | 12:35 pm
#12
Join Date: Mar 2005
Location: RDU
Programs: Marriott PLT, Starwood, American Gold, Delta
Posts: 448
They Have Some Sort of Behind-the-Scenes Program
There was a discussion of this on the luxury hotel boards some time back. The Ritz must have some sort of behind-the-scenes program where they track you and know you. We don't stay at Ritz's all that much, but have been upgraded to suites the last three times. They also seem to have information about preferences on file and use that to make our stays the best.
May 13, 2005 | 12:24 pm
#13
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
Just stayed at RC at Tyson's Corner. Its not all that. The service is so spotty. Its a disgrace to a 5 star hotel. I will stick with my Marriott or Starwood. This hotel is so inconsistent its crazy. I dont recommend it at all.
May 13, 2005 | 1:25 pm
#14
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 11,166
Originally Posted by tfong007
Just stayed at RC at Tyson's Corner. Its not all that. The service is so spotty. Its a disgrace to a 5 star hotel. I will stick with my Marriott or Starwood. This hotel is so inconsistent its crazy. I dont recommend it at all.
They certainly have some good properties.
And like all brands service will vary day to day,systemwide
I was there in March.
Other then the great location be prepared to pay for everything.
Just to get your email for a short time it was 10 or 15 bucks.
Jun 2, 2005 | 2:16 pm
#15
Join Date: Mar 2002
Location: Vancouver, BC
Posts: 454
Originally Posted by Kyle53719
If you have an American Express Platinum or Centurion Card, it can "act" like a rewards program. Most Ritzs are on their Fine Hotels & Resorts listing. As a member, you get a complimentary room upgrade at check-in, free continental breakfast, guaranteed 4pm late check-out, and some other amenity at the hotel (such as free lunch, room credit, massage, etc.). Although you don't accumulate hotel points, you still get many of the perks as if you were a member of a hotel rewards program.
Would a Hilton Amex Platinum work for this? (or are not all Amex Platinums created equal?)