Just went to the Fairmont site wanting to book at the Victoria Empress....I have never, in my whole life, seen such a nutty, stupid web site!

My God! If this is the way they do business, I want nothing to do with them at all.

Unbelievable!

Yeah, there website is a pathetic mess but there sure do make up for it in fantastic properties and attentive service.

------------------
Addicted to airline miles? Check out: Mileage Workshop

Although I agreed w/ MileageAddict that Fairmont's attentive service was really attractive, I nevertheless experienced the same "problem" and like to add "slow web site" like PLangian mentioned recently... So, I never find out the Fairmont rate prior to our last trip... and end up booked w/ Hyatt. The way I see it... Maybe the service at Fairmont is excellent, but if their customer can't even get on their site timely, when can they book the stay the first place??

A few months ago, when the Fairmont name replaced the original Canadian Pacific, the Web site was replaced. The previous site was much easier to navigate and the speed was fairly average. I guess this is progress to some.

I have noticed two other downgrades in service since the change in name. Bonus Aeroplan points are not being given as promised, forcing customers to go to the trouble of forwarding copies of invoices to Air Canada. Also, last week in the Royal York Hotel, we had the experience of being served a gin and tonic pre-mixed, which of course means incredibly weak. My colleague sent it back and asked for it to be served properly. Never before in any restaurant or bar in any Canadian Pacific hotel have I ever experienced this. I realise this is a small point, but it is the thin edge of the wedge.