Although I agreed w/ MileageAddict that Fairmont's attentive service was really attractive, I nevertheless experienced the same "problem" and like to add "slow web site" like PLangian mentioned recently... So, I never find out the Fairmont rate prior to our last trip... and end up booked w/ Hyatt. The way I see it... Maybe the service at Fairmont is excellent, but if their customer can't even get on their site timely, when can they book the stay the first place??