OK+ Upgrade procedures
Apr 26, 2009, 10:41 pm
#1
Original Poster
Join Date: Feb 2007
Location: Prague, CZ
Programs: CSA OK+ Gold, SPG Lifetime Platinum, Accor Club Platinum
Posts: 286
OK+ Upgrade procedures
I wonder what the procedures are for upgrading in OK+. The official line doesn't give you much more than that you can be upgraded from an Elite level - but nothing about precedence.
I actually think there is one - bureaucracy in Czech Republic is quite well developed - Kafka lived in Prague for most of his life. And the subjects of his writing were more often than not ruled by procedures that did not know and couldn't know, but still were applied to them - does that ring a bell?
I will state the procedure for precedence (who is upgraded first) as I perceive it:
From PRG
1. On OK+ level
2. On paid rate
3. On time of arrival (till about 30 minutes before departure) - after that only on that criterium
From AMS, CDG
1. Depending on to what extent the gate agent has been initiated in the Procedure
a. if not - on order of arrival - OK+ level does not matter
b. if yes - according to the PRG procdure, until some unspecified time after which boarding documents are printed and then no upgrades are issued anymore, independent of availability
From other destinations (where upgrades are issued by the check-in agent, and not at the gate)
1. according to a prepared list, possibly set up according to PRG procedure
2. If that list doesn't exist: on time of arrival at check-in
I actually think there is one - bureaucracy in Czech Republic is quite well developed - Kafka lived in Prague for most of his life. And the subjects of his writing were more often than not ruled by procedures that did not know and couldn't know, but still were applied to them - does that ring a bell?
I will state the procedure for precedence (who is upgraded first) as I perceive it:
From PRG
1. On OK+ level
2. On paid rate
3. On time of arrival (till about 30 minutes before departure) - after that only on that criterium
From AMS, CDG
1. Depending on to what extent the gate agent has been initiated in the Procedure
a. if not - on order of arrival - OK+ level does not matter
b. if yes - according to the PRG procdure, until some unspecified time after which boarding documents are printed and then no upgrades are issued anymore, independent of availability
From other destinations (where upgrades are issued by the check-in agent, and not at the gate)
1. according to a prepared list, possibly set up according to PRG procedure
2. If that list doesn't exist: on time of arrival at check-in
Apr 27, 2009, 12:46 am
#2
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,766
From PRG
1. On OK+ level
2. On paid rate
3. On time of arrival (till about 30 minutes before departure) - after that only on that criterium
From AMS, CDG
1. Depending on to what extent the gate agent has been initiated in the Procedure
a. if not - on order of arrival - OK+ level does not matter
b. if yes - according to the PRG procdure, until some unspecified time after which boarding documents are printed and then no upgrades are issued anymore, independent of availability
1. On OK+ level
2. On paid rate
3. On time of arrival (till about 30 minutes before departure) - after that only on that criterium
From AMS, CDG
1. Depending on to what extent the gate agent has been initiated in the Procedure
a. if not - on order of arrival - OK+ level does not matter
b. if yes - according to the PRG procdure, until some unspecified time after which boarding documents are printed and then no upgrades are issued anymore, independent of availability
AMS-PRG, OK operated, OK ticket: opup to 6 Czech schoolkids. teachers and rest of their class in the back though
PRG-AMS, KL operated, OK ticket: opup to 3 FB E+ pax at gate
Apr 27, 2009, 1:26 am
#3
Original Poster
Join Date: Feb 2007
Location: Prague, CZ
Programs: CSA OK+ Gold, SPG Lifetime Platinum, Accor Club Platinum
Posts: 286
Also: they were playing fast and loose with KL rules, because FB shouldn't help you at all when you have an OK ticket. Certainly the other way round it doesnt work.
Two years ago when I was FB Plat and OK Gold (no Plat then available in OK) I was flying on a KL ticket with an OK operated flight. They made a mistake at check-in with upgrading me - which was then 'corrected' at the gate and I was issued a regular economy boarding pass - while NOBODY was in C (I was the last passenger to board). The other way around they don't have that many compunctions obviously.
Apr 27, 2009, 6:32 am
#4
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,766
Interesting - do you have status in the Czech airlines OK+ programme and were you yourself upgraded on any of these flights?
Also: they were playing fast and loose with KL rules, because FB shouldn't help you at all when you have an OK ticket. Certainly the other way round it doesnt work.
Two years ago when I was FB Plat and OK Gold (no Plat then available in OK) I was flying on a KL ticket with an OK operated flight. They made a mistake at check-in with upgrading me - which was then 'corrected' at the gate and I was issued a regular economy boarding pass - while NOBODY was in C (I was the last passenger to board). The other way around they don't have that many compunctions obviously.
Also: they were playing fast and loose with KL rules, because FB shouldn't help you at all when you have an OK ticket. Certainly the other way round it doesnt work.
Two years ago when I was FB Plat and OK Gold (no Plat then available in OK) I was flying on a KL ticket with an OK operated flight. They made a mistake at check-in with upgrading me - which was then 'corrected' at the gate and I was issued a regular economy boarding pass - while NOBODY was in C (I was the last passenger to board). The other way around they don't have that many compunctions obviously.
Apr 27, 2009, 6:46 am
#5
Join Date: Jan 2003
Location: HEL
Programs: *G, used to be with TK but left due to their corruption and political ties
Posts: 4,414
When it comes to elite upgrades, that is a different matter. These of course should only be given to OK+ elites.
Apr 29, 2009, 9:15 am
#6
Join Date: Sep 2006
Posts: 180
Upgrades on OK Flights
Well, not if these were op-ups. If economy is overbooked somebody needs to be upgraded to business. Hopefully (I have now clue what the actual situation is) the pecking order then is OK+ Plat, OK+ Gold, ST Elite Plus, OK+ Silver, ST Elite. So upgrading FB elites seems like the right thing to do if there were no OK+ elites.
When it comes to elite upgrades, that is a different matter. These of course should only be given to OK+ elites.
When it comes to elite upgrades, that is a different matter. These of course should only be given to OK+ elites.
I was next on the list to be upgraded from Prague to NY. I had a Gold card. And was told I would be the next one upgraded.
A young lady -- who looked about 20 went up to the desk, and said she was tired and wanted an upgrade. The Agent said I was the next and last one to be upgraded. The girl started to winne, and was give my upgrade. Hardly fair...
Apr 30, 2009, 1:58 am
#7
Join Date: Aug 2005
Location: Prague
Programs: Skywards Gold, FB Silver, BA Silver, AMB PC Plat Amb, CX Gold, Hertz 5*,HH Gold,AClub Plat
Posts: 399
I was next on the list to be upgraded from Prague to NY. I had a Gold card. And was told I would be the next one upgraded.
A young lady -- who looked about 20 went up to the desk, and said she was tired and wanted an upgrade. The Agent said I was the next and last one to be upgraded. The girl started to winne, and was give my upgrade. Hardly fair...
A young lady -- who looked about 20 went up to the desk, and said she was tired and wanted an upgrade. The Agent said I was the next and last one to be upgraded. The girl started to winne, and was give my upgrade. Hardly fair...
Apr 30, 2009, 2:00 am
#8
Join Date: Aug 2005
Location: Prague
Programs: Skywards Gold, FB Silver, BA Silver, AMB PC Plat Amb, CX Gold, Hertz 5*,HH Gold,AClub Plat
Posts: 399
Not sure if this is something new, but listed on CSA website now is that you can check in at the airport, with luggage, up to 24 hours earlier.
http://www.csa.cz/en/portal/passenge...y/check_in.htm
Wonder if they alredy then put you on the upgrade waiting list.....
Given I live about 10 mins away from the airport, I might have to try this on my next trip.
http://www.csa.cz/en/portal/passenge...y/check_in.htm
Wonder if they alredy then put you on the upgrade waiting list.....
Given I live about 10 mins away from the airport, I might have to try this on my next trip.
May 8, 2009, 11:06 am
#10
Join Date: Nov 2006
Location: Prague, Czech Republic
Programs: Delta SkyMiles (Platinum)
Posts: 63
Not sure if this is something new, but listed on CSA website now is that you can check in at the airport, with luggage, up to 24 hours earlier.
http://www.csa.cz/en/portal/passenge...y/check_in.htm
Wonder if they alredy then put you on the upgrade waiting list.....
Given I live about 10 mins away from the airport, I might have to try this on my next trip.
http://www.csa.cz/en/portal/passenge...y/check_in.htm
Wonder if they alredy then put you on the upgrade waiting list.....
Given I live about 10 mins away from the airport, I might have to try this on my next trip.
I'm about 15 mins away - knowing the answer to this question would be great.
May 8, 2009, 2:45 pm
#11
Original Poster
Join Date: Feb 2007
Location: Prague, CZ
Programs: CSA OK+ Gold, SPG Lifetime Platinum, Accor Club Platinum
Posts: 286
Well, not if these were op-ups. If economy is overbooked somebody needs to be upgraded to business. Hopefully (I have now clue what the actual situation is) the pecking order then is OK+ Plat, OK+ Gold, ST Elite Plus, OK+ Silver, ST Elite. So upgrading FB elites seems like the right thing to do if there were no OK+ elites.
When it comes to elite upgrades, that is a different matter. These of course should only be given to OK+ elites.
When it comes to elite upgrades, that is a different matter. These of course should only be given to OK+ elites.
May 9, 2009, 7:12 am
#12
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,766
You are right there - on op-up even in Amsterdam the "lets pre-upgrade the elites" procedure kicks in - and you dont have to (and I assume you even cannot) request an upgrade. Happened to me twice last two years (which is not very often - considering about haven flown that leg about 100 times in that period. For some reason never encountered overbooking in PRG.
May 12, 2009, 9:34 am
#14
Original Poster
Join Date: Feb 2007
Location: Prague, CZ
Programs: CSA OK+ Gold, SPG Lifetime Platinum, Accor Club Platinum
Posts: 286
According to the rules it is only for flights originating from PRG.