Bait and switch?
May 3, 2023 | 3:11 am
#1
Original Poster
Join Date: Mar 2019
Programs: Air Canada, Alaska Airlines, Delta Air, British Air, Cathay Pacific
Posts: 42
Bait and switch?
Booked a Transavia flight (using booking.com ) from Amsterdam to Malaga. Today (2 days before departure) I got an email from "Gotogate in partnership with Booking.com" telling me that my flight would leave at the same time, but would be on GetJet airline.
My concerns are as follows:
When I booked with booking,com, I did not know they were in partnership with Gotogate, or would have booked directly on Transavia site, having read warnings about using third party booking sites, especially Gotogate.
I have never heard of GetJet, and after getting the notice have read several poor reviews about the airline.
What are my consumer rights in these circumstance?
Any advice appreciated.
My concerns are as follows:
When I booked with booking,com, I did not know they were in partnership with Gotogate, or would have booked directly on Transavia site, having read warnings about using third party booking sites, especially Gotogate.
I have never heard of GetJet, and after getting the notice have read several poor reviews about the airline.
What are my consumer rights in these circumstance?
Any advice appreciated.
May 3, 2023 | 5:27 am
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,206
GetJet is probably doing a wet lease on behalf on Transavia. You won't have any consumer rights.
Some airlines (BA, etc.) are willing to provide refunds / date changes if you don't like the fact that the flight won't be operated by the airline itself.
But to be honest, now that you've added a dodgy OTA into the mix - meaning that Transavia can't touch your ticket - you're flying GetJet or you're buying yourself a ticket on a different airline.
Some airlines (BA, etc.) are willing to provide refunds / date changes if you don't like the fact that the flight won't be operated by the airline itself.
But to be honest, now that you've added a dodgy OTA into the mix - meaning that Transavia can't touch your ticket - you're flying GetJet or you're buying yourself a ticket on a different airline.
May 4, 2023 | 2:45 am
#3
Join Date: Jul 2005
Location: TAS
Programs: A3*G, UA 1K
Posts: 9,250
GetJet is a wet lease charter airline. Transavia is using them for this flight. This is still a Transavia flight. Even if you had booked on their own website you would still have gotten GetJet.
Gotogate is a horrible OTA - not sure why you would book on there vs. directly with Transavia.
Gotogate is a horrible OTA - not sure why you would book on there vs. directly with Transavia.
May 4, 2023 | 6:15 am
#6
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,206
You always should be booking directly with the airline, unless there's a large cost saving to be had...
May 5, 2023 | 1:30 am
#7
Join Date: Feb 2004
Location: Malaga, Spain
Posts: 1,091
)I start my search with Google Flights and buy from the airline at the end of the process.