China Eastern Airline is terrible
#31
Join Date: Apr 2018
Programs: None
Posts: 5
The crew should be able to understand atleast 2 major languages. English and maybe French to be able to communicate with other passengers. Not everyone speaks mandarin.
#32
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,227
I've been on a MU binge recently, taking 5 flights in 6 days. They were all 2 hour flights, all decent service and I slept well on all of them, even in economy. For Delta flyers, the economy fares in China really can't be beat for earning qualifying miles and if you mix in a cheap biz class fare every once in a while the miles really add up. One thing I can't understand is the inconsistency in catering, especially in first. Last night on CAN-SHA they had a nice meal and 2 choices of decent red wine. A month ago on SHA-CTU I asked for wine and was told they only had Qingdao Beer. PVG-KUL gets horrible food while PVG-BKK or PVG-SIN seems to get better. I just don't understand how they cater these things. Anyway, I can confidently say that I'd rather be traveling around China taking MU, CA and CZ than traveling around the USA on DL, AA or UA.
#34
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
https://www.youtube.com/watch?v=GklGwklmszs
China Eastern looks like
unfriendly , rude, always behind the timetable, never get on the phone, surfing food what is terrible ...look by yourself
China Eastern looks like
unfriendly , rude, always behind the timetable, never get on the phone, surfing food what is terrible ...look by yourself
#35
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
It is fairly rare to find truly "rude" customer service in Asia. And certainly have never see it on any airline.
On the language issue, even if one can not take the time to learn the local language they can make do, Learn to speak Simplified English (that is easy). Understand how hard it is for you to speak Mandarin/Japanese/Thai/.... , and realize they have the same issue talking to you in English.
My biggest issue with the language is that we have to waste 50% of the bandwidth for the endless "please" and "thank yous" that are interspersed almost at random :-)
On the language issue, even if one can not take the time to learn the local language they can make do, Learn to speak Simplified English (that is easy). Understand how hard it is for you to speak Mandarin/Japanese/Thai/.... , and realize they have the same issue talking to you in English.
My biggest issue with the language is that we have to waste 50% of the bandwidth for the endless "please" and "thank yous" that are interspersed almost at random :-)
mind you, it wasnt a Taiwanese airline, who always give good service.
they have a bloody stench of smoke in there. I would not feel safe flying one of those aircraft from china.
#36
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
As the OP has apparently posted this as a rant, and has not returned to the thread, the thread is now closed. Ocn Vw 1K, Senior Moderator.