I have re-read the referenced thread ( had actually seen it when active) and obviously do not agree with your characterization of Williams bahaviour. As one who has benefitted at least once by his unrequested
intervention with my SPG account based solely on my FT profile and postings I personally would have felt comfortable with his actions. At least he had the good grace to inform the affected person directly.

Look, you apparently have much more important things on your plate, so this will be my last post on this thread/topic.
Good luck.
mike

[This message has been edited by MIKESILV (edited Dec 07, 2003).]

http://www.flyertalk.com/forum/Forum74/HTML/006778.html

I think MapleLeaf is owed apologies by some of the posters in this thread who offensively accused him of lying about what was done to Chiangi. Starwood Lurker even admitted going into customer accounts and unsubscribing Flyertalkers from Starwood promotions. http://www.flyertalk.com/forum/frown.gif

[This message has been edited by OttoGraham (edited Dec 08, 2003).]

I said already said I was not going to post again on this subject, then you had to turn up.
Did you read actually READ the thread or did you go into your normal OMNI mode?

I dunno about anybody else I but I dont and will not aploogice for squat.
Now this IS my final post on the subject, bye, bye.
mike

[This message has been edited by MIKESILV (edited Dec 08, 2003).]

Well, MIKESILV, I guess you are "man enough" to call people names and make false accusations such as the one you levelled against MapleLeaf but you are not man enough to admit when you're wrong. http://www.flyertalk.com/forum/frown.gif

Maple Leaf(Make Belief) does not deserve an apology for anything. He continuosly mouths off here and never sticks around to answer to his inaccuracies.

Well, Parnel, I can't speak for other instances, but in this case he was attacked and accused of making up a fake story by some posters. And lo and behold, it turns out the story was not only correct, but what he said was even backed up by a confession by Starwood Lurker that shows ML's statement to have been true.

Maybe MapleLeaf doesn't deserve an apology for other instances, but in this one he certainly does.

You know Otto you have only confirmed a little theory I have about these (talk) boards that a high post count is not necessarily a reflection of ones ability to comprehend the English language.
Its amazing you actually went ahead and highlighted the phrase which blows your little attempt to defend the undefendable to bits.


(Originally posted by Starwood Lurker
Well, it's kind of a hanged if you do and hanged if you don't situation here. People continue to enroll themselves in promotions that weren't meant for them and we continue to remove them in an attempt to preserve the segmentation. So, basically, I took it upon myself to contact members that I know to let them know what has happened. I guess I should have kept my mouth shut and let Chiangi find out about it after the promotion was over, but we've really been taking it on the chin for not communicating very well lately and I thought this would be better than saying nothing.
I am not actively seeking this information because) believe it or not, I have a lot more important things to do than baby sit your accounts, but when it comes to me inadvertantly or on a report that shows an account has been corrected, then I have to act on it.

Show me where William admits,he HIMSELF has actually has gone in and corrected anybodys account?

Did it ever occur you Mr Otto that what he might be saying is AFTER THE ACCOUNT HAS BEEN CORRECTED WITHIN SPG ...all he is doing is informing the SPG/Ftalk member??? as a favor even. " because it came to his attention or was reported to him"

It not that hard really. Or is it?

Mike


[This message has been edited by MIKESILV (edited Dec 08, 2003).]

Before anyone else says anything they may be disappointed in later, this is the explanation I sent to Chiangi at the time:

It was a simple act of courtesy and nothing more.

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

Mikesilv, you will find here that certain members only know th truth when it suits them or is invasive of their "omni club". Whereas ML has many many times demonstrated his capacity to hit and run and then blame it on something or other in his life or on the position of the moon or he just disappears leaving someone with a bad taste or egg on their face w/o an apology or an answer.
I think that constructively discrediting his opinions is needed here because of the damge he can do and has done. My 2 cents.

...and I thought my only post in this thread (until now) would have been the last one before this thread eventually disappeared into oblivion to be forgotten.

I am amazed at what has transpired since...

Hi Lurker,

I am confused. Would it not be a lot simpler technolocigally, and certainly less upsetting to your customers, to restrict registration to those who are targeted, rather than search out the "non-target" after they are successfully registered?

What exactly do you find peculiar about FlyerTalkers registering for promotions posted on FlyerTalk. That is one of the best benefits of FlyerTalk. http://www.flyertalk.com/forum/smile.gif You see the promotion, if it looks good, you attempt to register, and if it works, it works. If it doesn't, it doesn't. No big deal. This method has not only resulted in tons more miles and points in my pocket, but also encouraged me to put a lot more money in the pockets of my favorite hotels and airlines. Win/win. http://www.flyertalk.com/forum/biggrin.gif

To be allowed to register, however, and then be un-registered by the company, will certainly upset some of your customers. Assuredly not a way for a company to earn Starwood good will.

I personally get tons and tons of e-mail from hotels and airlines all the time and often just don't have time to read it all in great detail and, moreover, I feel confident that if a promotion is really worthwhile, I will see it on FlyerTalk. I, therefore, usually have no idea on earth whether or not I am targeted for a promotion when I try to register.

There is also the fabulous advantage on FlyerTalk of learning of the promotion early on. If I had not seen the "Great Offer" on FT, it would have been far too late for me to take advantage of all of its miles by the time the targeted offer arrived in my mailbox. Since this involved booking 10 segments in a higher fare class than I would have usually chosen, it was a good thing for UA as well that I saw the promotion long before I received my target. Again, win/win.

IMHO, in the long run, everyone, including Starwood, Hilton, UA, AA, AS, etc., etc., will be better off for the posting of all hot promotions on FT. Think about it, because of this mad addiction of ours, Hunki and I will both end the year with about 180,000 status miles and over 60 hotel stays. That is about a 500% increase over our levels when we were just uninformed, random travelers sitting in coach, without even a clue about suite upgrades. http://www.flyertalk.com/forum/wink.gif

Plese do not feel that this is in any way a negative reflection on you or the way you do your job. I just know that Starwood gets a whole lot more of my money since I started chasing promotions (targeted or not), status and upgrades, than it ever did when I just reserved the cheapest room I could find in a good hotel in my location. If it weren't for the upgrades, late check-outs, free night and points, I'd probably be a Price Line girl. http://www.flyertalk.com/forum/biggrin.gif

Got to admit that the LeMeridien on Michigan in Chicago for $70 a night off Price Line was a real kick, but I love my Starwood suites too much to do that very often.



[This message has been edited by Punki (edited Dec 08, 2003).]

Three cheers for Punki for being the first person in, oh, about a page, to get this back to something closely resembling the topic...

Thanks, Punki. And, you are right. The method we chose back then did not prove to be the best way to go about things, so we no longer do that. I will explain more later once Randy has spoken as I am sure the question will come up again. http://www.flyertalk.com/forum/wink.gif

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

I agree with everything Punki said and that was basically all I wanted to say, too http://www.flyertalk.com/forum/smile.gif. Perhaps I just didn't manage to say it as nicely as Punki http://www.flyertalk.com/forum/smile.gif.

On another note, I have entered the words Lurker and account to read up a bit on this, and from all the threads, one can see that in probably 99 % of the cases, Lurker really helped the people a lot. Therefore I can understand if the Lurker and other people are sensitive to what they perceive as criticism. I did not mean to take anything away from that at all.

I just think we should still be allowed to sign up for promos and it is not a big deal if online buddies exchange rewards and thereby help each other out http://www.flyertalk.com/forum/smile.gif.

Wow this place has gone as dead as a church with no door-mouse.
Would have thought that at least one of the recent posters who ended up looking like the rear of a four legged animal ( equine division) would have even tried to give a half-hearted response.
Like rats from from sinking...
mike