OTA ticketing differs from what was booked...
Mar 12, 2024, 11:09 am
#1
Original Poster
Join Date: Mar 2024
Posts: 3
OTA ticketing differs from what was booked...
Hello, just a question if anyone has any experiences dealing with an OTA, in particularly TravelUp in the UK?
Late last year they had some cheap flights ex Dublin advertised to the East Coast for this coming April. I booked some flights with them, choosing them to be ticketed with AY (even though they are operated by BA and AA) - there were options on to chose them to be ticketed with any of the transatlantic alliance carriers or combination thereof differing in less then £10 eithwrway. They sent a Card Holder Authorisation Document clearly stating the ticketing with AY ticketing and flight numbers.
They then have issued the e-ticket with ALL legs on an American Airlines ticket - as it is Basic Economy, I get no status credits which was the main reason I chose to them to be ticketed with AY. I have been back and forth over the past few months with them saying they have done nothing wrong as they have provided the advertised product which is the same flight times and operating carrier so doesn't matter who it is ticketed with - I have asked them for a refund or to be reticketed as originally intended but they are not budging.
Has anyone else had a similar issue and managed to resolve it? Am I fighting a unwinnable battle here?
Thanks,
Cnrstne.
Late last year they had some cheap flights ex Dublin advertised to the East Coast for this coming April. I booked some flights with them, choosing them to be ticketed with AY (even though they are operated by BA and AA) - there were options on to chose them to be ticketed with any of the transatlantic alliance carriers or combination thereof differing in less then £10 eithwrway. They sent a Card Holder Authorisation Document clearly stating the ticketing with AY ticketing and flight numbers.
They then have issued the e-ticket with ALL legs on an American Airlines ticket - as it is Basic Economy, I get no status credits which was the main reason I chose to them to be ticketed with AY. I have been back and forth over the past few months with them saying they have done nothing wrong as they have provided the advertised product which is the same flight times and operating carrier so doesn't matter who it is ticketed with - I have asked them for a refund or to be reticketed as originally intended but they are not budging.
Has anyone else had a similar issue and managed to resolve it? Am I fighting a unwinnable battle here?
Thanks,
Cnrstne.
Mar 13, 2024, 9:09 am
#2
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,852
Yes, you will get nowhere with this. I doubt you had been informed let alone guaranteed that the ticket would be on AY ticket stock. You don't have a claim for the OTA issuing the ticket on a different ticket stock than you expected. For 99.99% of the travellers it would be immaterial if ticketed on 001 stock or AY ticket stock; and travellers couldn't care less about it. I suggest to move on!
Mar 13, 2024, 9:14 am
#3
Original Poster
Join Date: Mar 2024
Posts: 3
Yes, you will get nowhere with this. I doubt you had been informed let alone guaranteed that the ticket would be on AY ticket stock. You don't have a claim for the OTA issuing the ticket on a different ticket stock than you expected. For 99.99% of the travellers it would be immaterial if ticketed on 001 stock or AY ticket stock; and travellers couldn't care less about it. I suggest to move on!