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FlightHub / JustFly files for creditor protection

FlightHub / JustFly files for creditor protection

Old May 13, 20, 2:20 pm
  #1  
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FlightHub / JustFly files for creditor protection

Didn't see this posted before but just noticed today.

https://mnpdebt.ca/en/corporate/enga...lighthub-group
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Old May 14, 20, 5:14 pm
  #2  
A FlyerTalk Posting Legend and Moderator: Manufactured Spending
 
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Location: YEG
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I saw it on CBC and know firsthand the financial devastation C-19 has caused the travel industry:

Canadian travel firm FlightHub seeks creditor protection
In court filings, the company says it turned a profit in each of the past three years, until the COVID-19 pandemic, which it described as "catastrophic" to its business. Travel restrictions have caused revenues to plummet by more than 90 per cent in just two months, and the company lost $8 million in the first quarter of 2020.

The losses show no sign of dissipating, either.

"In addition to the significant reduction in revenues from new reservations, many of the previous reservations made by customers prior to the COVID-19 outbreak have been cancelled, leading to a significant loss in previously recorded revenues," FlightHub said.

Last edited by tcook052; May 14, 20 at 6:56 pm
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Old May 27, 20, 3:04 pm
  #3  
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Anyone have any insight in their service fees?

I cancelled my YYC-ORD flight in June via the AA website due to COVID. I had booked the ticket through Flighthub. On Flighthub's website they are saying I can get a refund $128.00, but will be charged $35 handling fee to my credit card.

I am not a fan of that...Any recourse? I could dispute the charge I guess, but would prefer not to pay it at all
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Old Jun 1, 20, 11:21 am
  #4  
 
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Originally Posted by Rad456 View Post
Anyone have any insight in their service fees?

I cancelled my YYC-ORD flight in June via the AA website due to COVID. I had booked the ticket through Flighthub. On Flighthub's website they are saying I can get a refund $128.00, but will be charged $35 handling fee to my credit card.

I am not a fan of that...Any recourse? I could dispute the charge I guess, but would prefer not to pay it at all

I HUCA'ed JustFly a couple times, could not get a supervisor or manager on the line, and could not get them to budge on waiving the handling fee.

For what it's worth, my flight is US-EU, was cancelled by the airline, no alternative routings were offered, and so a full refund seems due under US DOT rules. They were also insisting on a 6-8 week delay on refunds, which again, breaks US DOT rules which require no more than 7 days.

I did not accept their offer. I've initiated a chargeback with my CC on the original charge and filed a complaint with the US DOT. Seems like a pretty open and shut case.

For reference:

Originally Posted by https://www.transportation.gov/individuals/aviation-consumer-protection/refunds
How quickly is an airline, travel agent, or online travel agency required to process a refund?
  • If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check.
Originally Posted by https://www.transportation.gov/individuals/aviation-consumer-protection/flight-delays-cancellations
If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as a seat assignment.
Originally Posted by https://www.transportation.gov/sites/dot.gov/files/2020-04/Enforcement%20Notice%20Final%20April%203%202020_0. pdf
Carriers have a longstanding obligation to provide a prompt refund to a ticketed passenger when the carrier cancels the passengers flight or makes a significant change in the flight schedule and the passenger chooses not to accept the alternative offered by the carrier.1 The longstanding obligation of carriers to provide refunds for flights that carriers cancel or significantly delay does not cease when the flight disruptions are outside of the carriers control (e.g., a result of government restrictions).2 The focus is not on whether the flight disruptions are within or outside the carriers control, but rather on the fact that the cancellation is through no fault of the passenger. 3 Accordingly, the Department continues to view any contract of carriage provision or airline policy that purports to deny refunds to passengers when the carrier cancels a flight, makes a significant schedule change, or significantly delays a flight to be a violation of the carriers obligation that could subject the carrier to an enforcement action.4
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Old Jun 4, 20, 3:27 am
  #5  
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Originally Posted by Rad456 View Post
Anyone have any insight in their service fees?

I cancelled my YYC-ORD flight in June via the AA website due to COVID. I had booked the ticket through Flighthub. On Flighthub's website they are saying I can get a refund $128.00, but will be charged $35 handling fee to my credit card.

I am not a fan of that...Any recourse? I could dispute the charge I guess, but would prefer not to pay it at all
If the fee was disclosed in the fine print when you agreed to the terms & conditions upon ticket purchase I'd say you have zero recourse however if they're trying to slip it in now unannounced then I think you have a much better shot at getting it waived or at the very least reduced. Just MHO but these sites make tons from their various "fees" so am not at all surprised.
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Old Nov 15, 21, 11:02 pm
  #6  
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Are they back in business? How is it with dealing with companies like Flighthub etc compared directly with the airline? I am seeing so cheaper fares in even business class compared to the airline websites. Would I get my miles if I purchase my tickets with these consolidators?
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