What is mean by Excursionist, Front Of The House, High-touch Service
May 23, 2019, 1:45 am
#1
Original Poster
Join Date: Apr 2019
Programs: Hospitality
Posts: 2
What is mean by Excursionist, Front Of The House, High-touch Service
Now days, who study in hotel management, they should understand some study concept of hotel management. Because they lock how services according to the customer. So can explain about this terms?
May 23, 2019, 2:08 am
#2
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,033
excursionist: The definition of an excursionist is a tourist or traveler.An example of an excursionist is someone taking a three-week tour of Europe.
front of the house: facing the street, as opposed to the back yard/alley
high-touch service: towels and bedding changed out frequently, though maybe not daily; miniature bottles of shampoo and body wash; someone available to field basic questions about navigating the local area
front of the house: facing the street, as opposed to the back yard/alley
high-touch service: towels and bedding changed out frequently, though maybe not daily; miniature bottles of shampoo and body wash; someone available to field basic questions about navigating the local area
May 23, 2019, 3:00 am
#4
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Join Date: Dec 2000
Location: Shanghai
Posts: 42,033