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-   -   What is mean by Excursionist, Front Of The House, High-touch Service (https://www.flyertalk.com/forum/online-travel-booking-bidding-agencies/1970950-what-mean-excursionist-front-house-high-touch-service.html)

hotelgeni May 23, 2019 1:45 am
What is mean by Excursionist, Front Of The House, High-touch Service
 
Now days, who study in hotel management, they should understand some study concept of hotel management. Because they lock how services according to the customer. So can explain about this terms?

moondog May 23, 2019 2:08 am
excursionist: The definition of an excursionist is a tourist or traveler.An example of an excursionist is someone taking a three-week tour of Europe.

front of the house: facing the street, as opposed to the back yard/alley

high-touch service: towels and bedding changed out frequently, though maybe not daily; miniature bottles of shampoo and body wash; someone available to field basic questions about navigating the local area

    LondonElite May 23, 2019 2:24 am
    Em, front of house means customer-facing, not working behind the scenes. ;)

    moondog May 23, 2019 3:00 am
    Originally Posted by LondonElite (Post 31130074)
    Em, front of house means customer-facing, not working behind the scenes. ;)
    Ah, my bad. I was actually struggling to figure out how my definition could be a desirable trait.

    LondonElite May 23, 2019 3:08 am
    High-touch is an unfortunate americanism that to much of the rest of the world might suggest an in-room massage.


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