Hopefully this is right thread. I booked an apartment in Rome through TripAdvisor early June. Two weeks after we ended our stay our security deposit has still not been refunded. I spoke to the apartment owner about the issue and he explained that TripAdvisor holds the deposit. I emailed TripAdvisor requesting the deposit but they have not responded. I have also tried to reach TripAdvisor by phone but have been unable connect to a person.
The following numbers found on TripAdvisor sites have automated response or redirects
617- 670-6300
617-431-5424
866-322-5942
Does anyone know how long it normally takes for TripAdvisor to return deposits, have a phone number that connects to a person or have other advice on how to get my deposit back.
Thanks.
The following numbers found on TripAdvisor sites have automated response or redirects
617- 670-6300
617-431-5424
866-322-5942
Does anyone know how long it normally takes for TripAdvisor to return deposits, have a phone number that connects to a person or have other advice on how to get my deposit back.
Thanks.
They are jerking you around. The deposit is only dealt with by the owner that rented you the place:
"Arriving and Paying:
--It’s common practice for a Roman apartment to require a deposit to hold the property, and then ask for the balance in cash upon arrival, plus a deposit against potential damages. You should not pay your balance and deposit (against damages) until you have made a thorough inspection of the apartment and everything you will need for your stay. If you accept an apartment without doing this, you lose any leverage you might have, and in the eyes of the apartment rental owner and/or agency, have given your OK to its condition.
--make absolutely sure before your rep leaves you with the keys that you have towels, plates, and bedding for everyone, and have done a thorough inspection. Don’t be shy about this! Flush the toilets, try the hot water! Also make sure you have every emergency number they can provide.
Make sure you arrange in advance with the rep a time when they will come to do a final inspection and return your deposit. You should have their number, and they yours."
"Arriving and Paying:
--It’s common practice for a Roman apartment to require a deposit to hold the property, and then ask for the balance in cash upon arrival, plus a deposit against potential damages. You should not pay your balance and deposit (against damages) until you have made a thorough inspection of the apartment and everything you will need for your stay. If you accept an apartment without doing this, you lose any leverage you might have, and in the eyes of the apartment rental owner and/or agency, have given your OK to its condition.
--make absolutely sure before your rep leaves you with the keys that you have towels, plates, and bedding for everyone, and have done a thorough inspection. Don’t be shy about this! Flush the toilets, try the hot water! Also make sure you have every emergency number they can provide.
Make sure you arrange in advance with the rep a time when they will come to do a final inspection and return your deposit. You should have their number, and they yours."
I had to pay full payment by middle of May which included deposit. We had to leave the apartment early in the morning on the day of departure. He instructed us to leave the key on the kitchen counter. Owner specifically emailed me that he does not have deposit. So he is telling a lie?
Yea. He is totally fooling you
Quote:
Trip advisor says: "Make sure you arrange in advance with the rep a time when they will come to do a final inspection and return your deposit. You should have their number, and they yours."Originally Posted by jolope
I payed through tripadvisor. At this point I would like to find out who is holding the deposit. Todo that I need to contact to tripadvisor.
