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New here...have a question about a flight change?


Old Mar 5, 12, 2:37 pm
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Join Date: Mar 2012
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New here...have a question about a flight change?

Hi there,

Sorry I didn't know where to post this but I have had a bit of a problem with Expedia who I booked a trip to Costa Rica with.

About 2 weeks after arriving in Costa Rica I received an email saying my original flight leaving Costa Rica and going to Miami at 7:25am had been changed to a flight leaving at 1:45pm. This really messed up my plans as I had planned to spend the day in Miami and fly back out to London at 9pm. So now I have to sit around Miami airport for 3 hours instead of being able to do anything there.

At the time I immediately told Expedia this was unacceptable and would ruin my plans and I told them I was not contactable my phone and they said they would get their Schedule Change team to contact me via email. However, they continued trying to call me and I received no emails from them. I kept bugging the support team and I told them I saw a flight leaving at 6am and I would be willing to take that flight but still nothing happened.

I then got an email from them this morning saying they have been trying to call me, but my flight now leaves in 2 days and I'm thinking there's no point trying to change the flight anymore but I am so mad with them...can I claim a refund and/or compensation? There's got to be something I can do for the hassle they've caused me...God knows when I will get to see Miami again so they've really screwed things up for me.

Thanks for any help in advance
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Old Mar 5, 12, 3:14 pm
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Hello deethebee, welcome to Flyertalk. The Community Buzz forum is for fellow Flyertalkers to discuss upcoming meetings/get togethers. I'm going to move your post to our Online Travel Booking and Bidding Agencies as the folks there can better answer your question.

Wishing you luck with whatever you decide.

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