Will AA reissue a DONE4 that removes NA & all the AA segments
Apr 24, 2009 | 5:41 am
#1
Original Poster
Join Date: Sep 2006
Programs: AA EXP 1MM, IC RA
Posts: 192
Will AA reissue a DONE4 that removes NA & all the AA segments
I have a DONE4, issued by AA Capetown. It was Africa-Europe-NA-Aust.
I am currently in Europe and it now looks as if I will need to travel to South America, rather than North America. I could add South America and make it a DONE5, but I would rather not do that because of the extra cost of the DONE5
I have 2 questions:
1. Are AA likely to allow me to change the segments & reissue the tickets, if it involves travelling Europe-South America-Aust, where there are no AA segments or codeshares (that I know of) that I can use.
2. If they will, I assume that my fuel surcharges will then be less, as AA generally only charge for AA segments across Atlantic/Pacific. Will they refund any of these?
Thanks in advance
I am currently in Europe and it now looks as if I will need to travel to South America, rather than North America. I could add South America and make it a DONE5, but I would rather not do that because of the extra cost of the DONE5
I have 2 questions:
1. Are AA likely to allow me to change the segments & reissue the tickets, if it involves travelling Europe-South America-Aust, where there are no AA segments or codeshares (that I know of) that I can use.
2. If they will, I assume that my fuel surcharges will then be less, as AA generally only charge for AA segments across Atlantic/Pacific. Will they refund any of these?
Thanks in advance
Apr 24, 2009 | 5:55 am
#2
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,153
I have a DONE4, issued by AA Capetown. It was Africa-Europe-NA-Aust.
I am currently in Europe and it now looks as if I will need to travel to South America, rather than North America. I could add South America and make it a DONE5, but I would rather not do that because of the extra cost of the DONE5
I have 2 questions:
1. Are AA likely to allow me to change the segments & reissue the tickets, if it involves travelling Europe-South America-Aust, where there are no AA segments or codeshares (that I know of) that I can use.
2. If they will, I assume that my fuel surcharges will then be less, as AA generally only charge for AA segments across Atlantic/Pacific. Will they refund any of these?
Thanks in advance
I am currently in Europe and it now looks as if I will need to travel to South America, rather than North America. I could add South America and make it a DONE5, but I would rather not do that because of the extra cost of the DONE5
I have 2 questions:
1. Are AA likely to allow me to change the segments & reissue the tickets, if it involves travelling Europe-South America-Aust, where there are no AA segments or codeshares (that I know of) that I can use.
2. If they will, I assume that my fuel surcharges will then be less, as AA generally only charge for AA segments across Atlantic/Pacific. Will they refund any of these?
Thanks in advance
However, according to the OW rules, they HAVE to ticket this no matter whether there is a AA segment in it or not. So be prepared for a healthy discussion after which you should get what you want.
Apr 24, 2009 | 6:41 am
#3
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Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
AA have happily ticketed and then reissued my tickets without any international segments, so that isn't an issue. Without any AA at all might be, but once they've issued the ticket they can't really refuse to reissue it within the rules.
Apr 24, 2009 | 8:50 am
#7
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Join Date: Dec 2008
Posts: 610
Apr 24, 2009 | 11:29 am
#8
Join Date: Oct 2004
Location: NYC
Programs: AS Platinum, AA Gold, Hyatt Globalist
Posts: 1,668
Maybe my experience is non-representative, but in past 10 years or so I've never had a ticketing problem with AA that wasn't ultimately resolved favorably. Forewarned is forearmed: you must be prepared to have to call several times, in search of the most experienced, helpful agent.
As noted in the sticky above, the RTW desk in the US is: 1-800-247-3247
Let us know how you make out.
As noted in the sticky above, the RTW desk in the US is: 1-800-247-3247
Let us know how you make out.
Apr 24, 2009 | 12:07 pm
#10
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Join Date: Dec 2008
Posts: 610
i was told by a few people that AA's GSA in South Africa (Mindpearl) are quite strict regarding their own imposed rule on the AA Long Haul sectors.
For people who said AA is ok and they never encountered problems. Where did u get your tickets from? From South Africa?
For people who said AA is ok and they never encountered problems. Where did u get your tickets from? From South Africa?
Apr 24, 2009 | 12:20 pm
#11
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Join Date: Jun 2002
Location: Hong Kong
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Posts: 11,017
In my case all the initial setup and the changes were arranged via the AA RTW desk. The initial issue was on paper from AA's GSA in MNL, and the reissue (as an e-ticket) via AA's GSA in HK (they needed to retrieve the paper tickets).
Apr 24, 2009 | 9:54 pm
#12
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
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I also never had this problem up until this year when AA Australia refused to ticket a DONE4 without AA longhaul segments.
Apr 24, 2009 | 10:05 pm
#13
Join Date: Mar 2005
Location: SYD
Posts: 3,045
Sounds like a new policy mayhaps, as they issued a LGLOB with no long haul AA segments in it for me in Dec.
Last edited by Keith009; Apr 24, 2009 at 10:11 pm
Apr 25, 2009 | 2:18 am
#14
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Apr 25, 2009 | 6:51 am
#15
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,153
Amex Travel did all the work. AA just needed to ticket it. First time I had issues. I never use AA long haul so this time I just used a QF operated code share because I didn't want a lengthy discussion.