OW Explorer Lost Coupon Book
Nov 13, 2008 | 3:16 pm
#1
Original Poster
Join Date: May 2008
Posts: 4
OW Explorer Lost Coupon Book
My husband and I are leaving for a RTW trip in February and bought our 4 continent explorer ticket in May (booked with AA) before the 20 segment deadline. Our trip has 16 flights and 3 overland segments. We now have a coupon book with all of the segments in it. What happens if this book gets stolen/lost?
Thanks!
Thanks!
Nov 13, 2008 | 3:25 pm
#2
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,445
You will fill in a lost ticket form and get it reissued. If you have more than 16 unflown segments (including surface segments) it may need to be done as 2 tickets.
I wouldn't worry unduly - how likely are you to lose a ticket?
I wouldn't worry unduly - how likely are you to lose a ticket?
Nov 13, 2008 | 4:08 pm
#4
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,677
From aa.com:
Others have been able to get their tickets replaced by paying the lost ticket fee. See, e.g.,
http://www.flyertalk.com/forum/showt...er+ticket+lost
http://www.flyertalk.com/forum/showt...er+ticket+lost
Q: I have lost my ticket. What do I do now?
A: It depends on if you have a refundable or nonrefundable ticket.
REFUNDABLE TICKETS: You may visit our Ticket Refunds Site to submit a Lost Ticket Application online. You may also obtain a Lost Ticket Application from your travel agent, the airport, an American Airlines Travel Center, or via fax by calling 1-918-254-3777 and following the menu options. Complete the application and forward it to the address listed on the form. There is a 90-day waiting period from the date we receive the application before a refund will be issued. If, at the end of the 90-day period, the ticket has not been used, a refund will be issued less a processing fee.
NONREFUNDABLE TICKETS: Prior to, or on the date of travel, you can go to the airport with your lost ticket number and get a replacement ticket by paying the lost ticket processing fee. You need to know your ticket number to have a replacement ticket issued and, if traveling that day, you should arrive early to give agents time to process your request prior to your departure time.
After the original travel date, you will need to purchase another nonrefundable ticket and complete your travel on American within one year from the original date of travel. After you have traveled, obtain the Lost Ticket Application as detailed above, complete the application and forward it to the address listed on the form (or submit online). There is a 90-day waiting period from the date we receive the application before a refund will be issued. If, at the end of the 90-day period, the ticket has not been used or refunded, a refund will be issued less a processing fee.
All Lost Ticket Applications must be submitted for refund consideration within thirteen (13) months of the original sale date of the lost ticket.
A: It depends on if you have a refundable or nonrefundable ticket.
REFUNDABLE TICKETS: You may visit our Ticket Refunds Site to submit a Lost Ticket Application online. You may also obtain a Lost Ticket Application from your travel agent, the airport, an American Airlines Travel Center, or via fax by calling 1-918-254-3777 and following the menu options. Complete the application and forward it to the address listed on the form. There is a 90-day waiting period from the date we receive the application before a refund will be issued. If, at the end of the 90-day period, the ticket has not been used, a refund will be issued less a processing fee.
NONREFUNDABLE TICKETS: Prior to, or on the date of travel, you can go to the airport with your lost ticket number and get a replacement ticket by paying the lost ticket processing fee. You need to know your ticket number to have a replacement ticket issued and, if traveling that day, you should arrive early to give agents time to process your request prior to your departure time.
After the original travel date, you will need to purchase another nonrefundable ticket and complete your travel on American within one year from the original date of travel. After you have traveled, obtain the Lost Ticket Application as detailed above, complete the application and forward it to the address listed on the form (or submit online). There is a 90-day waiting period from the date we receive the application before a refund will be issued. If, at the end of the 90-day period, the ticket has not been used or refunded, a refund will be issued less a processing fee.
All Lost Ticket Applications must be submitted for refund consideration within thirteen (13) months of the original sale date of the lost ticket.
http://www.flyertalk.com/forum/showt...er+ticket+lost
http://www.flyertalk.com/forum/showt...er+ticket+lost
Nov 13, 2008 | 4:44 pm
#5
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,566
I always worried about losing my paper tickets. Given their significant value and complex routings, I was afraid they would be hard to replace. Thus, I went a bit overboard in copying them, as at least that gave me ticket numbers and routing. I left a copy at home or with a friend I could reach, put one in my suitcase, and one in my husband's suitcase. I also meticulously put the paper ticket in the hotel safe each and every night.
Nov 15, 2008 | 6:59 am
#6
Suspended
Join Date: Aug 2008
Posts: 1,470
Nov 15, 2008 | 7:49 am
#7
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,566
Overkill? I don't think so. It's a matter of moments to include the ticket with my laptop, passport case, and money when I put things in the safe. And it would be hugely inconvenient to have to get the ticket reissued in some remote part of the world such as - oh, Alice Springs, for example, or Easter Island. In any case, it made me comfortable so it was worth it.
Nov 19, 2008 | 7:51 am
#8
In memoriam
Join Date: Jan 2000
Location: TUS
Programs: AA 1.8 MM, DL, Hilton Gold, SPG Gold,
Posts: 3,430
Overkill? I don't think so. It's a matter of moments to include the ticket with my laptop, passport case, and money when I put things in the safe. And it would be hugely inconvenient to have to get the ticket reissued in some remote part of the world such as - oh, Alice Springs, for example, or Easter Island. In any case, it made me comfortable so it was worth it.
Nov 19, 2008 | 7:08 pm
#9
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
I had one lost OWE ticket which was issued by AA so I had to deal with AA for the replacement. This takes 90 days -- to the day -- and in the interim you pay for a new ticket. So you are out the dollar cost of the tickets for 90 days (pretty hefty float). I was told this 90 days is how long it takes to ensure that the lost ticket has not been used elsewhere in the world. In the days before security it was quite easy and common for the pax flying to not match the name on the ticket, I suppose. In any case that was my experience with a lost ticket. Treat it like cash; losing it is more than just an inconvenience.