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Originally Posted by Bukhara
(Post 9790539)
The 'Linked PNRs' stuff is not something I would consider too seriously. The fact that only one person has allegedly benefited from this technological wonder that has apparently existed for years, must surely cause you to raise an eyebrow.
The limitations on etickets are based upon the number of coupons the itinerary produces, not the number of sectors in a PNR. Airlines (or, more likey the CRS providers like Amadeus, Worldspan etc) would be quite astonished if this idea had to be fully functional mid-2008 (ie, NOW!). Wilson also dismisses concerns that passengers on round-the-world fares will face problems on June 1. "The issue is not about the round-the-world fares but that the e-ticket cannot exceed 16 segments. But it is not a showstopper. Airlines are redefining these fares to keep below 16 segments, or are instructing agents to ticket by effectively combining two e-tickets into a single fare." The other solution, which is already in use, says Wilson, is for travel agencies to issue multipurpose documents that allow travel. http://www.smh.com.au/articles/2008/...653996900.html |
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Lounge Access by Tier Status Q for oneworld4u
As per the oneworld website:
Lounge Access by Tier Status When travelling on any oneworld member airline, any customer with Sapphire tier status is welcome (with one guest travelling on a flight operated and marketed by a oneworld airline) at any oneworld airlines' pre-flight Business Class and frequent flyer lounges regardless of class of travel. |
Originally Posted by kpc
(Post 9802595)
As per the oneworld website:
Lounge Access by Tier Status I was travelling in Y on AA as a OW Sapphire (Qantas Gold) from IAD to LAX recently and was refused entry to the BA lounge at IAD despite me quoting the above. I was told that the local airport rules dictated that I use the (inferior) AA lounge as I was flying on AA. I was only allowed entry to the BA lounge if I was travelling BA. This seems to be against the oneworld rules:rolleyes: Was I wrongly denied? Comments please. |
OW and Africa
I have a question - can you tell us if the OW alliance is looking at an African partner. Africa is a huge hole in the network and whilst I do recognise that the continent doesn't have great quality airline coverage it is increasingly difficult for those of us who do business there to ignore the advantages of going with Star alliance who now have both SA and Egyptair on board. Surely someone like Ethiopian Airlines or Kenyan Airlines (less likely because of it's Skyteam Associate status) would be a way to fill this gap?
2nd part of this question relates specifically to the xONEx products in Africa - given this huge hole, have you guys looked at some concessions for Africa such as the "transit without stopover in Europe" option for allowing us to get to more than one African city without either taking a land segment or going to JNB. Correct me if I'm wrong but I'm pretty sure that unless you use JNB it is almost impossible to use the 4 segments in Africa in any logical way? I'm partial to Ethiopian because there network creates a lot of good options in Africa (ie as a hub ADD ties in north, South, East and West Africa wel) when teamed with BA's network. And to be honest their J product was very good the last time I flew them. Cheers, Paul |
oneworld in Africa
Paul: Thanks for your question - and for your support of oneworld. We recognise that our network coverage in Africa is not as strong as in other regions of the world and, over time, this is something we would be interested in addressing.
Bearing in mind oneworld's requirements (quality of customer service, safety, profitability track record, brand name etc), potential candidate recruits based in the continent are limited, however. But not non-existent. Also, because of the level of demand for air travel within the continent - currently only around a 2 per cent of world demand - it is less of a priority for recruitment than some other regions. Having said all that, it is worth noting that our existing carriers provide competitive schedules to and from the continent - and that oneworld was in fact the first alliance with a member based in Africa, in the form of the BA franchisee Comair in southern Africa. Interesting point you raise about xONEx fares, which I have passed on to our fares people to see if there is anything they could consider here. All the best oneworld4u |
Originally Posted by paul4471
given this huge hole, have you guys looked at some concessions for Africa such as the "transit without stopover in Europe" option for allowing us to get to more than one African city without either taking a land segment or going to JNB.
Originally Posted by oneworld4u
(Post 9854337)
Interesting point you raise about xONEx fares, which I have passed on to our fares people to see if there is anything they could consider here.oneworld4u
I also give OW a great amount of credit for actively participating here. I don't recall seeing any participation from *A on the few occasions on which I have perused their forum. As you can see from my profile, I am a dedicated OW member, and your participation certainly makes me feel that OW actually cares about my business, something which I find sorely lacking in so many industries today. Thanks!!! |
Wow thanks for the quick response and such positivity. I'd be stoked if they were to make a change that allowed me to get to more than one of the currently serviced cities outside of South Africa. I travel to ACC a lot but hvae the need to go to MRU and occassionally NBO or DAR as well so a transit in LHR would be a huge help. You'd have one happy OW fan here!! For that I'd defnitely owe you a beer!!
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Originally Posted by paul4471
(Post 9847537)
I'm partial to Ethiopian because there network creates a lot of good options in Africa (ie as a hub ADD ties in north, South, East and West Africa wel) when teamed with BA's network. And to be honest their J product was very good the last time I flew them.
Let's hope that some other alliance doesn't snap up ET before oneworld does. Sure, it's 2% of world air travel, but a) that is going to grow and b) regular travellers on oneworld would like to visit Africa properly :) |
AA Charging service fees for ASR
Dear oneworld4u
I guess no one has brought this up yet so I'm asking you if you can pass this to someone who can fix this problem. Recently, when I call AA to ask them to do ASR on flts operated by AA but ticketed by CX, they claimed that I need to pay them a service fee before they can do ASR for me. They then suggested me to do ASR online or via CX since CX is the airline which ticketed my PNR. However, CX cannot select any seats blocked by AA (all the good ones, e. g., exit row), and when CX sends request to AA, AA does not respond (I call AA and ask them if they receive the request from CX, they say yes but their system does not respond). Moreover, as long as there is a code-share flt (CX-code op by AA) AA.com cannot display the PNR, and even if a PNR could be displayed on AA.com I don't find myself able to select exit row seats (I entered my CX Gold/Sapphire #). I think since ASR is a oneworld elite benefit, AA should not be charging me service fees even if it is ticketed by CX. Also, I'd like to ask you to ask the IT team to conenect all the systems used by OW airlines more closer, so CX (or any other OW carriers) can select premium seats (e. g., exit row) on other OW carriers when the booking is made by them. Thank you very much!! |
Originally Posted by ernestnywang
(Post 9885155)
since ASR is a oneworld elite benefit
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Originally Posted by christep
(Post 9885380)
What makes you think that? It is not listed on the FF benefits pages at the Oneworld site and I have never seen any individual airline claim that it was so. This is in the same category as priority baggage handling for other airline OW Elites - you might like to think that it's a defined benefit, but it isn't.
Now the OP's expectation of Advanced Seat Rerservation and OneWorld's meaning of Pre-reserved preferential seating may differ, as may AA's and CX's individual policies. But I do believe it is correct to say that pre-reserved preferential seating is a benefit of OneWorld status. |
Originally Posted by oneworld4u
(Post 9434325)
...Turning to serfy's earlier posting: "In the last year or so, the rules for xONEx's changed to include surface segments(/open jaws) in the 20 segment limit. This has led to an issue regarding co-terminals where some oneworld member airlines consider the use of co-terminals to be a surface segment while others do not. e.g. I know one airline considers the following route to be 6 segments, while another believes it to be 4 only:
ORD-LHR,LGW-DBV-LGW,xLHR-SIN Note, that while the first airline believes it to be six, they consider no UK APD is payable for DBV-LGA,xLHR-SIN. Can you please shed some light on which interpretation is the correct one?" Our fares specialist advises: "Segments are the same as flight coupons. Which must have no geographical gaps. (Even between LHR and LGW). Thus LHR-LGW is a segment. In example you quoted, the only exception could be if the xLHR-STN has the same flight number as the DBV-LGA. In which case DBV-STN would count as one segment. UK APD is not charged for transfers (but is for stopovers). Transfers must be within 24 hours of previous flight arrival."... Beyond that, I would prefer to wait until we have posted our formal announcement on this issue before responding to any more queries or observation on this subject. So please hold fire until then! Second, the above response was posted in mid-March, and I don't believe we still have a definitive answer on the co-terminal/segment section, as to whether, e.g., having "NYC" or "LON" in cases of a co-terminal city wouldn't be compatible with e-ticketing restrictions. On a related subject, let me refer to a currently open thread at http://www.flyertalk.com/forum/showthread.php?t=835664. The OP is trying to book a LONEx ticket with Qantas and is being told that surface segments are counted against the continent segment limits as well as the overall 16-segment maximum rule. Other OW members, namely AA and BA, do not count them against per-continent limits, and it obviously has nothing to do (in this case) with any limitations of e-ticketing or GDSs. Perhaps it's just a training gap, but with decentralized rule interpretation between the various member airlines, this sort of confusion is very unwelcome. Perhaps you could comment on how cross-training and "mediation" on issues relating to common products' rules is accomplished between OW member airlines. Thanks again for all your help. |
"Quote:
Originally Posted by Viajero Issue #2: OWE limited to 16 segments. Stated reason: Technical limitation of eTickets. FT suggestion: Linked PNRs. Response: None so far. . Has a substantive response been provided on this issue yet?" As far as I can tell, this has not still been answered - a possible explanation would be, therefore, that linked PNRs would have solved the problem, but Oneworld decided not to go down that path in order to save $$$$ by reducing the number of segments, and would prefer not to publicise this? |
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