Isthere an email address of OW to report problems with LAN crediting miles?
Sep 28, 2007 | 10:33 pm
#1
Original Poster
Join Date: Dec 2003
Posts: 15
Isthere an email address of OW to report problems with LAN crediting miles?
I have had problems with LAN crediting miles flown on a paid D class fare (3 MIA EZEround trips at $5900 each) Lan even has the guts of saying this fare is not eligible for miles
Lan does not answer emails or provides answers on their call center, American keeps sending mail messages to Lan, meanwhile I m being shortchanged by 39000 EQM.
I dont see an email address where I can report this anomaly to OW, anyone knows of an email address for OW?
Lan does not answer emails or provides answers on their call center, American keeps sending mail messages to Lan, meanwhile I m being shortchanged by 39000 EQM.
I dont see an email address where I can report this anomaly to OW, anyone knows of an email address for OW?
Sep 29, 2007 | 3:09 am
#3
Join Date: Jun 2004
Location: Madrid, Spain & Santiago, Chile
Programs: AA EXP
Posts: 3,181
Sep 29, 2007 | 7:12 am
#4
Original Poster
Join Date: Dec 2003
Posts: 15
Im sure OW will not be able to fix my specific problem, but I am not the only one having these types of problems, as I have seen from posts in Advantage and where Lan is posted. Im sure OW oversees the proper functioning of their partners mileage handling and there is something of a glitch in the way Lan, or Lan Argentina is functioning which should be addressed to OW, at least this is the way I see it. They are bound by what they advertise and if LAN doesnt honor miles on a fare they advertise as eligible for miles, something is really wrong in here
Sep 29, 2007 | 7:43 pm
#6
Join Date: Dec 2005
Location: AZ
Programs: AA EXP, UA 1K, Hyatt Globalist, Bonvoy Plat, HH Gold, A3 *G, Sixt Plat
Posts: 1,217
travelallover,
I am dealing with the same thing right now, trying to credit a SCL - PPT flight to my AA account. The LAN flight was great, speed in posting miles leaves something to be desired, though.
I emailed in a missing mileage credit, then called AA cust service last night.
I am dealing with the same thing right now, trying to credit a SCL - PPT flight to my AA account. The LAN flight was great, speed in posting miles leaves something to be desired, though.
I emailed in a missing mileage credit, then called AA cust service last night.
Sep 29, 2007 | 8:40 pm
#7
Join Date: Apr 2003
Location: MEL/LAX
Programs: AAdv GLD(MM), QF LTS, UA MP_nada, HH Gld, SPG, GoldenCircle Jade
Posts: 4,478
Im sure OW will not be able to fix my specific problem, but I am not the only one having these types of problems, as I have seen from posts in Advantage and where Lan is posted. Im sure OW oversees the proper functioning of their partners mileage handling and there is something of a glitch in the way Lan, or Lan Argentina is functioning which should be addressed to OW, at least this is the way I see it. They are bound by what they advertise and if LAN doesnt honor miles on a fare they advertise as eligible for miles, something is really wrong in here
Oct 3, 2007 | 3:23 am
#8
Join Date: Oct 2003
Location: Sydney, AU.
Programs: QF. UA. Avis. AMEX.
Posts: 1,558
If it makes you feel any better I have been waiting since July for my LAN flight to post. Like everyone else the flight was great, including an op-up from J to P. In this case I am posting to QF.