Cathay at its best
#1
Original Poster


Join Date: Jun 2000
Location: LAX
Posts: 3,641
Cathay at its best
Some recent comments have suggested that Cathay service is slipping a bit. One flight doesn't alter that, but CX260 from CDG certainly showed them at their best. The diverse crew (Philippines, India, Japan) was spectacular. The flight was about 90 minutes late into HKG; besides the usual gaggle of ground staff to rush people to connections that still worked, Cathay had set up a table at the gate neatly arrayed with new boarding passes for those who'd been protected - 50 to 100, at a glance - with staffers to hand them out and get the passengers on their way as quickly as possible.
#4
Original Poster


Join Date: Jun 2000
Location: LAX
Posts: 3,641
Hard to say since I'm as likely as not to skip in-flight meals, and the menu may reflect the origination - out of Paris, they offered duck, lamb and a pasta iirc. I opted for the Chinese choice, a cod. It was good, but I wasn't inclined to send my congratulations to the chef. Wines included a botrytis'ed Hungarian that I wanted to try afterwards, but never got to.
#5


Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,654
It's stories like this one that just warm your heart - if only every airline could handle irregular ops like this. I feel lucky as an AA EXP just to get protected automatically once in a while and if I'm in really good graces notified... CX blows this out of the water.
#6
Join Date: Jun 2006
Location: Hong Kong
Programs: No longer Diamond and missing the good old days of CX
Posts: 1,521
#7

Join Date: Nov 2001
Location: NY metro,
Programs: AA EXP, LX travelclub
Posts: 525
The food service has really deteriorated. I was on the CDG-HK flight in June and was very disappointed with the virtually total lack of Chinese options especially in the snack service. No soups, noodles or congee.
My flight was also a problem in that my first class seat could not recline automatically. We had to lower it manually and then only after an extraordinary amount of effort. There was another, empty seat that also did not function.
That said the crew was simply wonderful in helping to deal with the problem and I now have $250 US in onboard vouchers to use in the next year for my difficulties.
It seems that CX is suffering from decisions occurring on a management level - cutting back on servicing planes as well as food service. However, things at the day-to-day level under the control of staff is still the same top-notch CX that I have long appreciated.
My flight was also a problem in that my first class seat could not recline automatically. We had to lower it manually and then only after an extraordinary amount of effort. There was another, empty seat that also did not function.
That said the crew was simply wonderful in helping to deal with the problem and I now have $250 US in onboard vouchers to use in the next year for my difficulties.
It seems that CX is suffering from decisions occurring on a management level - cutting back on servicing planes as well as food service. However, things at the day-to-day level under the control of staff is still the same top-notch CX that I have long appreciated.
#9
FlyerTalk Evangelist



Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
Out of Paris, I'd opt for the French options ! CDG kitches are not known for their Chinese options!
#10
Original Poster


Join Date: Jun 2000
Location: LAX
Posts: 3,641
I personally think that "bad" Chinese cooking is better than mid-level French, hence my choice. Unfortunately every French chef seems to think god has given him a natural flair and ingenuity, bring some really awful things to the table.


