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Old Jul 16, 2007 | 7:48 am
  #7  
hvd
20 Years on Site
 
Join Date: Nov 2001
Location: NY metro,
Programs: AA EXP, LX travelclub
Posts: 525
The food service has really deteriorated. I was on the CDG-HK flight in June and was very disappointed with the virtually total lack of Chinese options especially in the snack service. No soups, noodles or congee.

My flight was also a problem in that my first class seat could not recline automatically. We had to lower it manually and then only after an extraordinary amount of effort. There was another, empty seat that also did not function.

That said the crew was simply wonderful in helping to deal with the problem and I now have $250 US in onboard vouchers to use in the next year for my difficulties.

It seems that CX is suffering from decisions occurring on a management level - cutting back on servicing planes as well as food service. However, things at the day-to-day level under the control of staff is still the same top-notch CX that I have long appreciated.
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