A major advantage of paper tickets over e-tickets?
#1
Original Poster

Join Date: Jul 2005
Location: YVR occasionally
Programs: OW Emerald (AA-EXP, BA-Gold)
Posts: 261
A major advantage of paper tickets over e-tickets?
In the past I have used paper RTW tickets but given what I have perceived as a general consensus here for e-tickets, on the last re-issue I went with an e-ticket for the remaining segments. Previously, I had made various routing changes periodically by phoning the AA RTW desk and then when I was finally ready to have the ticket re-issued, I would go to the AA (or other One-World) office and have the re-issue done. Then it would only be at this final stage that I was charged with a single re-issue fee (even though I might have made several itinerary changes along the way). Today, I phoned to have the next part of my ticket changed, figuring that I would change other parts later when my plans became clearer (but before I took the next flight). However, today I was told that the reissue fee would be charged over the phone now and any changes next month or later, would incur new reissue fees. I hadnt realized that this was a difference between paper tickets and e-tickets. Having the opportunity to make periodic changes without being charged until the need for reissue (i.e., before the next upcoming flight) seems to me to be a major advantage of paper tickets. Im sure that this point must have been discussed in detail here but I never noticed it.
#2

Join Date: Apr 2000
Posts: 2,904
Perhaps when making the type of changes you stated, an e-ticket actually causes the e-ticket to be reissued while a paper ticket does not. Or it may be that separating the reservation from the ticket when using e-tickets is not possible. Pure guess on my part.
#3


Join Date: Jun 2000
Location: LAX
Posts: 3,641
AA rtw desk? Must be a new rule - I booked space for an unticketed segment a couple of weeks ago without any charge; agent told me to call back (with additional routing changes) when I was ready, and she'd set up the reissue.
OTOH if you book an unticketed segment, the carrier doesn't really like to hold the space forever (although a good agent can easily handle that for you), and paying the fee will lock it in the official way. Looking at it that way, it's to the pax' advantage to be able to make a change, pay the fee, and have a month to make additional changes for the same fee, if I understood OP correctly.
BTW there's certainly no concensus that e-tickets are better than paper. Even the knowledgeable guys who were at first the most positive have recognized some important shortcomings as they surfaced through more use of the e-ticket.
Personally the only advantage I see is that they're theoretically easier to re-issue (because the airline actually keeps the details on-line, which their antiquated software can't do for paper). But even that premise has been poked at by recent postings suggesting iirc that e-ticket reissues work okay with the airline that issued them, while other carriers can't always access the details they need.
OTOH if you book an unticketed segment, the carrier doesn't really like to hold the space forever (although a good agent can easily handle that for you), and paying the fee will lock it in the official way. Looking at it that way, it's to the pax' advantage to be able to make a change, pay the fee, and have a month to make additional changes for the same fee, if I understood OP correctly.
BTW there's certainly no concensus that e-tickets are better than paper. Even the knowledgeable guys who were at first the most positive have recognized some important shortcomings as they surfaced through more use of the e-ticket.
Personally the only advantage I see is that they're theoretically easier to re-issue (because the airline actually keeps the details on-line, which their antiquated software can't do for paper). But even that premise has been poked at by recent postings suggesting iirc that e-ticket reissues work okay with the airline that issued them, while other carriers can't always access the details they need.
#5
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Some of these changes in e-ticket procedures are occuring as the various airlines prepare for this 100% e-ticket environment. Expect more changes. At the moment the airlines are up to their eyeballs just to have a system that works, and features that are nice but not essential, like deferred ticketing, are going to be lower priority and may change as needed.
#7
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IATA operates the clearing house for tickets (analogous to checks clearing between banks). IATA has announced that it will stop clearing paper tickets, only e-tickets. So, if you fly on CX on an AA issued paper ticket, CX cannot get paid for that paper ticket through the IATA clearing house. Airlines are free to clear tickets on their own, so CX could present that paper ticket directly for payment. But this is an expensive process!
E-ticket costs less than 10% of the paper ticket cost, so yes, there are huge savings involved. After the conversion costs are written off, going to e-tickets doubles the operating profit of the airline industry. The initiative has been underway for a decade, but the pieces are mostly in place now and going rather well (FT concerns not withstanding).
#8

Join Date: Mar 2005
Location: SYD
Posts: 3,045
So do I take it that places which are currently non-eticketable like CMB are going to be e-ticketable soon?
I hope paper tix issued this year are still valid for use next year...
Originally Posted by number_6
IATA has announced that it will stop clearing paper tickets, only e-tickets.
#9
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IATA has defined a procedure for airports without online access to use for processing e-tickets. It is pretty complicated, but the gist is that they print off a pax list ahead of time and check in from a piece of paper. Imagine the chaos that this will entail. And all the sources of error.
#10

Join Date: Mar 2005
Location: SYD
Posts: 3,045
IATA has defined a procedure for airports without online access to use for processing e-tickets. It is pretty complicated, but the gist is that they print off a pax list ahead of time and check in from a piece of paper. Imagine the chaos that this will entail. And all the sources of error.
What about paper tickets issued now though - will they be accepted at e-ticket enabled ports post 2007? Or will airlines attempt to slug fees on pax in these circumstances due to the expensive processing costs involved.
#11
Original Poster

Join Date: Jul 2005
Location: YVR occasionally
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Posts: 261
Thanks for these further thoughts on paper tickets versus e-tickets.
In an ironic followup, after making my original posting the AA RTW agent phoned me back to say that the computer would not accept my new itinerary as an e-ticket so she would have to now issue it as a paper ticket, even though I had flown a segment since it was re-issued as an e-ticket in Feb. I hypothesized that maybe I had added some open jaw segments that put the total over 16 lines (or whatever the technical term is) but the agent rejected that explanation and stated that she sensed the reason why but couldnt explain it to me!!!
In an ironic followup, after making my original posting the AA RTW agent phoned me back to say that the computer would not accept my new itinerary as an e-ticket so she would have to now issue it as a paper ticket, even though I had flown a segment since it was re-issued as an e-ticket in Feb. I hypothesized that maybe I had added some open jaw segments that put the total over 16 lines (or whatever the technical term is) but the agent rejected that explanation and stated that she sensed the reason why but couldnt explain it to me!!!
#12



Join Date: Jan 2005
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Im holding paper tickets for travel in Jan 2008, I hope that it will be accepted for travel
FWIW, in North America, paper tickets seem to be nonexistant already. I have presented a paper ticket to a YYZ check in agent only to be asked "sir what is this?" The boarding cards also no longer have room for the flight coupon to be slipped in. It now has to be stapled on.
FWIW, in North America, paper tickets seem to be nonexistant already. I have presented a paper ticket to a YYZ check in agent only to be asked "sir what is this?" The boarding cards also no longer have room for the flight coupon to be slipped in. It now has to be stapled on.
#13
Join Date: Jun 2004
Location: Madrid, Spain & Santiago, Chile
Programs: AA EXP
Posts: 3,181
Let's not get carried away with all these reports about the imminent death of paper tickets. As long as an airline issues a paper ticket they are contractually bound to honor it for the full validity period, or to exchange it for an equivalent e-ticket, if they must. I don't like paper tickets, but to think that if AA, say, issues me a paper ticket in December 2007, valid for up to December 2009 (depending on the date of the first flight), is going to tell me, when I show for check-in sometime in 2008, "tough luck viajero, your ticket is no longer valid", is simply absurd.
#14
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Im holding paper tickets for travel in Jan 2008, I hope that it will be accepted for travel
FWIW, in North America, paper tickets seem to be nonexistant already. I have presented a paper ticket to a YYZ check in agent only to be asked "sir what is this?" The boarding cards also no longer have room for the flight coupon to be slipped in. It now has to be stapled on.
FWIW, in North America, paper tickets seem to be nonexistant already. I have presented a paper ticket to a YYZ check in agent only to be asked "sir what is this?" The boarding cards also no longer have room for the flight coupon to be slipped in. It now has to be stapled on.
#15



Join Date: Jan 2005
Location: Pennsylvania
Programs: AA Platinum Pro, AC *S, Marriott Gold Elite, Hyatt Explorist
Posts: 9,791
Let's not get carried away with all these reports about the imminent death of paper tickets. As long as an airline issues a paper ticket they are contractually bound to honor it for the full validity period, or to exchange it for an equivalent e-ticket, if they must. I don't like paper tickets, but to think that if AA, say, issues me a paper ticket in December 2007, valid for up to December 2009 (depending on the date of the first flight), is going to tell me, when I show for check-in sometime in 2008, "tough luck viajero, your ticket is no longer valid", is simply absurd.
Cheers

