Inconsistency in luggage allowance
#1
Original Poster
Join Date: Jan 2002
Location: Australia
Programs: Accor Plat,SGP plat, Hyatt Dia, PC Plat, QF Plat, SG TPP, TG Gold
Posts: 284
Inconsistency in luggage allowance
The so-called oneworld alliance needs to sort out the issue of how it treats luggage allowance for partner airlines. Recently I had the misfortune to be stung for excess charges by Cathay Pacific ( notoriously stingy for excess), when had I been travelling on Qantas I would have been well within limits. Why can't oneworld have a consistent policy for luggage allowance? It is galling to buy a J ticket as a top tier member and still get hit because of a lack of reciprocity betwen 'partner' airlines. What made it worse was that i had virtually no hand luggage and yet many passengers were dragging everything but the kitchen sink onto the plane and getting away with it. In contrast i have never had even the hint of a problem using star alliance carriers
cheers
paul
cheers
paul
#2
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
With Star Alliance, * Gold-equivalents get extra baggage allowance:
"Extra Baggage Allowance - an additional 20kg (44 pounds) or one additional piece of luggage3 which means you can check in three bags instead of two."
As you noted, Oneworld is not so consistently nice -- or competitive -- in this regard.
"Extra Baggage Allowance - an additional 20kg (44 pounds) or one additional piece of luggage3 which means you can check in three bags instead of two."
As you noted, Oneworld is not so consistently nice -- or competitive -- in this regard.
#3
A FlyerTalk Posting Legend




Join Date: Jan 2002
Posts: 46,129
I don't see anything to be galled about. Luggage allowance is not an OW benefit, just that if you are a top tier member on QF, QF allows extra allowance; it is not a benefit that QF offers other schemes members
There is no reason to expect to get away with excess luggage
Dave
There is no reason to expect to get away with excess luggage
Dave
#4
Original Poster
Join Date: Jan 2002
Location: Australia
Programs: Accor Plat,SGP plat, Hyatt Dia, PC Plat, QF Plat, SG TPP, TG Gold
Posts: 284
My point is that it SHOULD be, as with Star Alliance ( or at least SQ PPS). It doesn't make sense to get from Sydney to HK on QF and then be slugged for excess on say CX to SEL. The whole point of the alliance is to make a seemless experience and the current arrangement makes it anything but that. The Star Alliance system works much better. Just a pity that it's sometimes necessary to use the second string airlines such as QF and CX.
cheers
cheers
Originally Posted by Dave Noble
I don't see anything to be galled about. Luggage allowance is not an OW benefit, just that if you are a top tier member on QF, QF allows extra allowance; it is not a benefit that QF offers other schemes members
There is no reason to expect to get away with excess luggage
Dave
There is no reason to expect to get away with excess luggage
Dave
#5
Join Date: Jul 2005
Location: Adelaide, Australia
Programs: CX DM, QF PLT, SQ G, EK G
Posts: 39
I have found that when you check in use the first class check then they will normally give you the extra with out exception. Problems tend to be when you check in with an agent not the airlines own staff?
But I agree it would make life better if it was standard!
PS Qantas got me for 8kgs at HKG-Mel
But I agree it would make life better if it was standard!
PS Qantas got me for 8kgs at HKG-Mel
#6
A FlyerTalk Posting Legend




Join Date: Jan 2002
Posts: 46,129
Originally Posted by paul577
My point is that it SHOULD be, as with Star Alliance ( or at least SQ PPS). It doesn't make sense to get from Sydney to HK on QF and then be slugged for excess on say CX to SEL. The whole point of the alliance is to make a seemless experience and the current arrangement makes it anything but that. The Star Alliance system works much better. Just a pity that it's sometimes necessary to use the second string airlines such as QF and CX.
cheers
cheers
It is pretty seamless, but it is unreasonable to expect that a home airlines extra benefits to be offered by others
Dave
#7




Join Date: Sep 2002
Posts: 1,743
Originally Posted by Dave Noble
I don't see anything to be galled about. Luggage allowance is not an OW benefit, just that if you are a top tier member on QF, QF allows extra allowance; it is not a benefit that QF offers other schemes members
There is no reason to expect to get away with excess luggage
Dave
There is no reason to expect to get away with excess luggage
Dave
#8
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Originally Posted by pdb
Why is QF so inflexible regarding weight allowances with its FC PAXs?
#9
Join Date: Mar 2005
Posts: 1,762
Originally Posted by pdb
Dave, Why is QF so inflexible regarding weight allowances with its FC PAXs? I found myself having to employ deceptive tactics in order to avoid the QF scale-Nazis. A dozen magazines and a laptop...and suddenly there's no weight allowance left for clothes. What's the problem? Weight and balance? I can't understand it. That, together with QF's refusal to allow early check-ins (even for those with only carry-on...I just don't get it), have left me with little interest in flying this otherwise great carrier.
Why not have a limit and enforce it strictly, save for say a 1kg waiver to allow for the fact that all scales are not calibrated perfectly. At least then you know where you stand.
#11
Join Date: Aug 2005
Location: Based in London but away ~4 months a year, often in Bali
Programs: AA EXP
Posts: 322
Originally Posted by wandering_fred
OTOH one of the advantages of xONEx RTW fares is the 2 pieces allowance (23 k each) for all segments on the ENTIRE ticket.
Yep:
http://www.oneworldalliance.com/part...gagepolicy.cfm
Of course I worked that out *after* I left the UK with 2 18kg suitcases
.m
#12




Join Date: Sep 2002
Posts: 1,743
Originally Posted by phillipas
Allow me to ask a question of you. How flexible should QF be regarding weight allowances - don't charge if you are 1kg over, 2kg, 3kg, 7kg, 12kg, 21kg, 38kg...? Should QF have a luggage allowance at all, or should you be able to check whatever you want? If QF should not apply weight limits, where else does it this situation work - buy a pre-paid 5kg box from the post-office and it's reasonable to stuff 7kg into it, go to the duty-free shop pay for 3 bottles of wine, but walk out with 4?
Why not have a limit and enforce it strictly, save for say a 1kg waiver to allow for the fact that all scales are not calibrated perfectly. At least then you know where you stand.
Why not have a limit and enforce it strictly, save for say a 1kg waiver to allow for the fact that all scales are not calibrated perfectly. At least then you know where you stand.
#13

Join Date: Mar 2002
Location: Cairo
Programs: Hyatt: Diamond; SPG: Gold; UA Platinum; BA Silver; EK Silver
Posts: 244
I am flying BKK-LHR-CAI tomorrow night. Since I am relocating to CAI, I will have two large suitcases, and one set of golf clubs. I have been on the phone with BA/QF today to anticipate what excess baggage charges will be levied.
Since this is part of a DONE3, I have a two-piece allowance, as long as the two pieces come in at under 64kgs. The debate with QF has been over the golf clubs. I assumed that since I am on a piece allowance, they would charge me a flat rate for the extra piece. But they are insisting on charging by the kg. Then they said that since I am flying QF to LHR and BA to CAI, they will charge seperately- THB 1020 per kg to LHR and THB 900 for the second leg. But BA told me that if I fly BKK-LHR on BA, they would charge a rate of THB 595 per kg. for BKK-CAI. That's a big difference, so I've put myself on the waitlist for BA9 to LHR. Based on my experience today, BA seems to be more flexible on baggage issues than QF.
Since this is part of a DONE3, I have a two-piece allowance, as long as the two pieces come in at under 64kgs. The debate with QF has been over the golf clubs. I assumed that since I am on a piece allowance, they would charge me a flat rate for the extra piece. But they are insisting on charging by the kg. Then they said that since I am flying QF to LHR and BA to CAI, they will charge seperately- THB 1020 per kg to LHR and THB 900 for the second leg. But BA told me that if I fly BKK-LHR on BA, they would charge a rate of THB 595 per kg. for BKK-CAI. That's a big difference, so I've put myself on the waitlist for BA9 to LHR. Based on my experience today, BA seems to be more flexible on baggage issues than QF.



