Aone5 ex NBO report
#1
Original Poster



Join Date: Nov 2004
Location: Tampa, Florida
Programs: AA=EXP, former DL Platinum
Posts: 255
Aone5 ex NBO report
Thanks to all those that posted advice to my earlier queries (I'd name names but the FT seach function is disabled and I can't pull up my earlier posts). I got a LOT of good advice. Thanks again.
In the end I took a One World 130 mile business class award, oneway Tampa - Narita (business) - Nairobi (more business to do) and have NBO - LHR - DUB booked for a future date to meet the AA + 2 more airlines requirement.
The good news is I got my AONE5 ticket from my travel agent in Nairobi for the base fare of USD 7100 plus just under $500 in taxes less a 5% discount on the base fare for paying cash. A paper ticket, but printed, not handwritten.
The bad news. I ticketed on the 9th, two days before the 11th deadline I had been advised. Checked in on the 13th, BA NBO to JNB and had my baggage checked JNB - HKG - NRT where I planned to break the RTW ticket with a cheap AA ticket back to the USA for 2 weeks. In hindsight, check in took suspiciously long, but I was handed my business class boarding pass to JNB and told to check "the other side' for my CX boarding passes.
Got to JNB to find my entire RTW reservation had been cancelled - something to do with BA NBO not loading the ticket numbers properly into the system. And the CX flight was completely sold out, oversold actually, and zero chance to get on. So the CX agent sent me to the BA ticket desk whete I have become a fixture.
I've been here 7 hours already. I'm hoping BA will authorize an involunatary re-route JNB- LHR - NRT, which will get me to NRT too late for my ticketed flight, but would avoid an overnight here and could still get me home 6 hours earlier than waiting here for tomorrow's CX flight (but I do have a first seat protected on CX for tomorrow just in case).
And actually, if they authorize me to fly to LHR (I have 1st class seats protected) I think I'll take a cheap LHR - TPA oneway to get home on time, and then try to get cheaply back to NRT on Feb 25 to resume the rest of my RTW (which the NBO agent has successfully recreated in a new PNR).
More updates to follow...
In the end I took a One World 130 mile business class award, oneway Tampa - Narita (business) - Nairobi (more business to do) and have NBO - LHR - DUB booked for a future date to meet the AA + 2 more airlines requirement.
The good news is I got my AONE5 ticket from my travel agent in Nairobi for the base fare of USD 7100 plus just under $500 in taxes less a 5% discount on the base fare for paying cash. A paper ticket, but printed, not handwritten.
The bad news. I ticketed on the 9th, two days before the 11th deadline I had been advised. Checked in on the 13th, BA NBO to JNB and had my baggage checked JNB - HKG - NRT where I planned to break the RTW ticket with a cheap AA ticket back to the USA for 2 weeks. In hindsight, check in took suspiciously long, but I was handed my business class boarding pass to JNB and told to check "the other side' for my CX boarding passes.
Got to JNB to find my entire RTW reservation had been cancelled - something to do with BA NBO not loading the ticket numbers properly into the system. And the CX flight was completely sold out, oversold actually, and zero chance to get on. So the CX agent sent me to the BA ticket desk whete I have become a fixture.
I've been here 7 hours already. I'm hoping BA will authorize an involunatary re-route JNB- LHR - NRT, which will get me to NRT too late for my ticketed flight, but would avoid an overnight here and could still get me home 6 hours earlier than waiting here for tomorrow's CX flight (but I do have a first seat protected on CX for tomorrow just in case).
And actually, if they authorize me to fly to LHR (I have 1st class seats protected) I think I'll take a cheap LHR - TPA oneway to get home on time, and then try to get cheaply back to NRT on Feb 25 to resume the rest of my RTW (which the NBO agent has successfully recreated in a new PNR).
More updates to follow...
#2
Original Poster



Join Date: Nov 2004
Location: Tampa, Florida
Programs: AA=EXP, former DL Platinum
Posts: 255
Better news now. BA manager here just spoke to me, apologized for my inconvenience and said they were now authorizing the involuntary reroute via LHR (which wouldn't normally be allowed as I am scheduled to enter Europe after Asia and Nth America). Even better, they still have my bags here.
Now I have to see about getting a decent price for LHR - TPA and I can still get home on Valentines day...
Now I have to see about getting a decent price for LHR - TPA and I can still get home on Valentines day...
#4
Join Date: Mar 2002
Programs: QF Platinum (OW Emerald); QF Lifestime Silver; BD Diamond Club Gold (*A Gold)
Posts: 4,786
Sorry to hear about the first part of your experience Jerry Maguire. This business with cancellation of CX reservations because of issues with entering the ticket # is becoming all too common - it's happened to me twice now on a RTW ex CAI, thankfully on each occasion I found out (using my initiative rather than the issuing carrier's) well before travel and was able to get it sorted without a lengthy wait at the airport, such as you describe.
#5
Join Date: Nov 2004
Location: Sydney / London
Programs: British Airways, Cathay Pacific
Posts: 567
Originally Posted by virtualtroy
Sorry to hear about the first part of your experience Jerry Maguire. This business with cancellation of CX reservations because of issues with entering the ticket # is becoming all too common - it's happened to me twice now on a RTW ex CAI, thankfully on each occasion I found out (using my initiative rather than the issuing carrier's) well before travel and was able to get it sorted without a lengthy wait at the airport, such as you describe.
P.S. Hope everthing goes well for you Jerry_Maguire, keep us updated!
#6
Join Date: Mar 2002
Programs: QF Platinum (OW Emerald); QF Lifestime Silver; BD Diamond Club Gold (*A Gold)
Posts: 4,786
Originally Posted by flyermanES
When I check my upcoming RTW ex-CAI on checkmytrip.com all the sectors appear and all looks good with ticket number displayed etc., but when I plug in the AA reference into AA.com to view the reservation on there one of the CX sectors is not appearing. Should I be concerned about this?
#7
Original Poster



Join Date: Nov 2004
Location: Tampa, Florida
Programs: AA=EXP, former DL Platinum
Posts: 255
Made it home OK
A happy enough ending to my RTW problem. BA reissued my ticket (for free) so that it now started: NBO - JNB - LHR - NRT all on BA and then on to the rest of my Asia, SWP, Nth Am and Europe sectors. It is now an illegal itinerary, but has the notation that the reissue was authorized by BA Kenya.
So I flew BA to London in first (my first true first class flight in memory, and it was a VERY nice experience) and then I abandoned the RTW for now to go home on American Airlines using a remarkably cheap, last minute, LHR - ORD - TPA round trip ticket upgraded to Business with VIP's.
I actually reached Tampa almost 3 hours earlier than my original flight schedule. And the 17 unchanged RTW segments have been rebooked as I originally had them, so a happy ending all around.
Now I set the return on the new American Airlines ticket for Feb 23, which would have me in London on Feb 24, on which date I can use the BA LHR - NRT coupon of the RTW ticket to get me to NRT on Feb 25, then continue on to HKG and beyond as originally scheduled.
But that is an awfully long way to Hong Kong from Tampa, and I'm tempted to buy a new ticket to get me directly to NRT and join the RTW with the NRT - HKG segment, and cancel the LHR - NRT segment all together.
Could I have them CX just pull my exisiting NRT - HKG coupon and have the skipped LHR - NRT coupon reissued to somewhere else when and if I next need to have the ticket reissued? Or are CX likely to insist on an immediate reissue ($75 and lots of waiting)?
So I flew BA to London in first (my first true first class flight in memory, and it was a VERY nice experience) and then I abandoned the RTW for now to go home on American Airlines using a remarkably cheap, last minute, LHR - ORD - TPA round trip ticket upgraded to Business with VIP's.
I actually reached Tampa almost 3 hours earlier than my original flight schedule. And the 17 unchanged RTW segments have been rebooked as I originally had them, so a happy ending all around.
Now I set the return on the new American Airlines ticket for Feb 23, which would have me in London on Feb 24, on which date I can use the BA LHR - NRT coupon of the RTW ticket to get me to NRT on Feb 25, then continue on to HKG and beyond as originally scheduled.
But that is an awfully long way to Hong Kong from Tampa, and I'm tempted to buy a new ticket to get me directly to NRT and join the RTW with the NRT - HKG segment, and cancel the LHR - NRT segment all together.
Could I have them CX just pull my exisiting NRT - HKG coupon and have the skipped LHR - NRT coupon reissued to somewhere else when and if I next need to have the ticket reissued? Or are CX likely to insist on an immediate reissue ($75 and lots of waiting)?
#8
Original Poster



Join Date: Nov 2004
Location: Tampa, Florida
Programs: AA=EXP, former DL Platinum
Posts: 255
Originally Posted by virtualtroy
This business with cancellation of CX reservations because of issues with entering the ticket # is becoming all too common - it's happened to me twice now on a RTW ex CAI, thankfully on each occasion I found out (using my initiative rather than the issuing carrier's) well before travel and was able to get it sorted without a lengthy wait at the airport, such as you describe.
In my case it seems CX somehow set an earlier deadline on ticketing than otherwise imposed by the airline actually handling the ticket, BA.
The fact that CX had oversold flights into HKG for the Lunar New Year was probably more than a little to do with it!
#9
Join Date: Mar 2002
Programs: QF Platinum (OW Emerald); QF Lifestime Silver; BD Diamond Club Gold (*A Gold)
Posts: 4,786
It's also an automated process, so apparently the booking carrier isn't informed - reservations need to be manually checked.
I tend to find that the best way of keeping track of any renegade changes is to do frequent checks on checkmytrip.com
I tend to find that the best way of keeping track of any renegade changes is to do frequent checks on checkmytrip.com
#10
Join Date: Jul 2004
Location: SIN
Programs: SQ PPS, LH SEN, Amex something, nothing everywhere else
Posts: 994
Originally Posted by Jerry_Maguire
But that is an awfully long way to Hong Kong from Tampa, and I'm tempted to buy a new ticket to get me directly to NRT and join the RTW with the NRT - HKG segment, and cancel the LHR - NRT segment all together.
Could I have them CX just pull my exisiting NRT - HKG coupon and have the skipped LHR - NRT coupon reissued to somewhere else when and if I next need to have the ticket reissued? Or are CX likely to insist on an immediate reissue ($75 and lots of waiting)?
Could I have them CX just pull my exisiting NRT - HKG coupon and have the skipped LHR - NRT coupon reissued to somewhere else when and if I next need to have the ticket reissued? Or are CX likely to insist on an immediate reissue ($75 and lots of waiting)?
Code:
10N . 1. TRAVEL MUST BE VIA THE ATLANTIC AND PACIFIC 11N . OCEANS. ONLY 1 CROSSING OF EACH OCEAN IS 12N . PERMITTED. TRANSOCEANIC SURFACE IS NOT 13N . PERMITTED. 14N . 15N . 2. TRAVEL MUST BE IN A CONTINUOUS FORWARD 16N . DIRECTION BETWEEN AREA 1-AREA-2-AREA 3. 17N . BACKTRACK WITHIN A CONTINENT IS PERMITTED 18N . EXCEPT AS FOLLOWS: 19N . -BACKTRACK BETWEEN HAWAII AND THE CONTINENTAL U. 20N . S./PR/VI/CANADA NOT PERMITTED. 21N . 22N . 3. 1 INTERCONTINENTAL DEPARTURE AND 1 23N . . INTERCONTINENTAL ARRIVAL PERMITTED IN EACH 24N . CONTINENT EXCEPT AS FOLLOWS:
#11
Join Date: Jun 2004
Location: Madrid, Spain & Santiago, Chile
Programs: AA EXP
Posts: 3,181
Originally Posted by WearyBizTrvlr
... So it seems that as long as you keep the transoceanic segments, you should be able to do this. Has anyone tried this before?
#12
Original Poster



Join Date: Nov 2004
Location: Tampa, Florida
Programs: AA=EXP, former DL Platinum
Posts: 255
Originally Posted by WearyBizTrvlr
So it seems that as long as you keep the transoceanic segments, you should be able to do this. Has anyone tried this before?
The question is probably mute, as I have decided to fly back to London, then take the London to Narita flight on my RTW ticket.
Extra flying, but then significantly more first class miles:
JNB-LHR-NRT = 11,610
JNB-HKG-NRT = 8,482
#13
Original Poster



Join Date: Nov 2004
Location: Tampa, Florida
Programs: AA=EXP, former DL Platinum
Posts: 255
Are RTW tickets always this hard?
Something about this RTW ticket seems cursed!
I haven't even used coupon three and I'm into my second involuntary reroute!
This time my connecting AA flight from MIA to LHR was to blame - AA 56 yesterday was diverted to Raleigh to off load a suspected heart attack patient, so I arrived LHR after BA5 had departed.
But again a bright side - I have been rebooked LHR-HKG non-stop, so I actually get to my final destination earlier and without a reissue fee.
Now I am saving a flight coupon, but rather than reissue my ticket to reflect one less coupon (and for sure he did not want to do a ticket reissue), the BA ticket agent in the BA Lounge has pulled both LHR-NRT and NRT-HKG coupons and added a note to my record saying:
ATTN//PAX TKTING ...LHR NRT HKG...PAX HAS HAD TO TVL LHRHKG DIRECT AS INVOL REOUTE
//HAVE ALLOWED PAX AN ADDITIONAL SECTOR IN HIS 20 SECTOR MAX ALLOWANCE
Should this work when and if I want to reissue the ticket in the future? Or should I go to ticketing and insist on a reissue now since I still have three+ hours to flight time?
I haven't even used coupon three and I'm into my second involuntary reroute!
This time my connecting AA flight from MIA to LHR was to blame - AA 56 yesterday was diverted to Raleigh to off load a suspected heart attack patient, so I arrived LHR after BA5 had departed.
But again a bright side - I have been rebooked LHR-HKG non-stop, so I actually get to my final destination earlier and without a reissue fee.
Now I am saving a flight coupon, but rather than reissue my ticket to reflect one less coupon (and for sure he did not want to do a ticket reissue), the BA ticket agent in the BA Lounge has pulled both LHR-NRT and NRT-HKG coupons and added a note to my record saying:
ATTN//PAX TKTING ...LHR NRT HKG...PAX HAS HAD TO TVL LHRHKG DIRECT AS INVOL REOUTE
//HAVE ALLOWED PAX AN ADDITIONAL SECTOR IN HIS 20 SECTOR MAX ALLOWANCE
Should this work when and if I want to reissue the ticket in the future? Or should I go to ticketing and insist on a reissue now since I still have three+ hours to flight time?
#14
Original Member

Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
Too bad you can't fly CX LHR-HKG -- much nicer than BA F on this route. The notation should be fine, but may only be visible to BA (so you have to reissue with BA); depends how it was done. Safer to contact Special Services at LHR, ask them to do the reissue and waive the fee (which they often will do). One of the perks of LHR is to be in the Concorde room and do ticket reissues from there, goes much more smoothly than at the ticket counter (however they may not do reissues for everyone, if they ask you to go to ticketing, forget it and wait for a better location, BA ticketing at LHR is poor at best with RTWs, much better to do it in HKG with CX for example).
#15
Original Poster



Join Date: Nov 2004
Location: Tampa, Florida
Programs: AA=EXP, former DL Platinum
Posts: 255
Thanks for the advice - there is so much still to learn. What terminal is the Concorde lounge? I am at T1 and don't have all that much time left before departure.


