Electronically Reissued AONE5!?!?!?
#1
Original Poster
FlyerTalk Evangelist



Join Date: May 2001
Location: Huntington Beach, CA
Programs: AA EXP 3 MM; Marriott Bonvoy Lifetime Titanium Elite
Posts: 18,588
Well, this was a first for me.
I decided to make a routing change on my AONE5. Since I no longer live near NYC, I decided to ignore my own advice and better judgment and go to AA at Bradley International Airport in Hartford for the reissue (my new local airport). As expected with a handwritten ticket, the AA RTW Desk could not see the ticket image, so they could not send it off to be rated in advance.
Anyway, I go to the ticket counter and the AAgent did not have any experience with RTW reissues (not a shocker), but called international tarriffs and fed all the relevant information to that AAgent. Total time for the international tarriffs AAgent to work on the ticket was an hour, which was pretty much what I expected it to take. Then it was time for the BDL AAgent to reissue the ticket. Even though I only have five segments left on the ticket, I expected it would again have to be handwritten or, at best, printed-out if they could trick SABRE into doing that.
But no.
To my extreme surprise and much to the delight of the BDL AAgent, the international tarriffs AAgent was able to issue it as an electronic ticket.
I looked over the ticket and the full fare calculation is there, but there is no tarriff breakdown. I do have a tarriff breakdown from a previous version of the ticket and all the reciepts from my previous reissues.
I was somewhat dubious as I had never heard of anyone getting a handwritten XONEX ticket converted into a electronic ticket, even with a reissue when almost all the segments were used-up. I called Cathay, on whom most the remaining five segments are ticketed, and their records indicate an electronic ticket.
So, all seems to be okay. Or is it? Anyone think I am going to have problems when I show-up at CX NRT on Nov. 1?
I decided to make a routing change on my AONE5. Since I no longer live near NYC, I decided to ignore my own advice and better judgment and go to AA at Bradley International Airport in Hartford for the reissue (my new local airport). As expected with a handwritten ticket, the AA RTW Desk could not see the ticket image, so they could not send it off to be rated in advance.
Anyway, I go to the ticket counter and the AAgent did not have any experience with RTW reissues (not a shocker), but called international tarriffs and fed all the relevant information to that AAgent. Total time for the international tarriffs AAgent to work on the ticket was an hour, which was pretty much what I expected it to take. Then it was time for the BDL AAgent to reissue the ticket. Even though I only have five segments left on the ticket, I expected it would again have to be handwritten or, at best, printed-out if they could trick SABRE into doing that.
But no.
To my extreme surprise and much to the delight of the BDL AAgent, the international tarriffs AAgent was able to issue it as an electronic ticket.
I looked over the ticket and the full fare calculation is there, but there is no tarriff breakdown. I do have a tarriff breakdown from a previous version of the ticket and all the reciepts from my previous reissues.
I was somewhat dubious as I had never heard of anyone getting a handwritten XONEX ticket converted into a electronic ticket, even with a reissue when almost all the segments were used-up. I called Cathay, on whom most the remaining five segments are ticketed, and their records indicate an electronic ticket.
So, all seems to be okay. Or is it? Anyone think I am going to have problems when I show-up at CX NRT on Nov. 1?
#2




Join Date: Jan 1999
Posts: 1,023
Hmmm, perhaps we are now the "benefit" of the 20 sector limit they introduced a while back. It should certainly make reissues a lot more straightforward if owe's do become all electronic. As far as your CX flight I still don't trust the interchange of information between any of the ow carriers. I would call CX reservations and ask them to look at your booking. At a bare minimum it needs to have a ticket number and then hopefully somewhere in the background it will have a ticket image. I'd make sure to take a copy of the e-ticket itinerary from AA which should also have the ticket number as well as the receipts from the original paper ticket.
#3
Original Member

Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
No problem. I've had several tickets reissued as electronic from paper and it is a flawless process. Seems to be better/smoother than freshly issued e-tickets. AA is doing this for all available routings (AA, BA, CX, QF can take etickets, IB, LA, AY and EI cannot as of last month). But keep a record of your ticket number as well as the PNR -- you will need the ticket number if something does go wrong, the PNR is not enough.

