Possible DONE3 Ticketing Issue
Dec 9, 2023 | 3:23 pm
#1
Original Poster
Join Date: Jul 2019
Programs: AA Platinum
Posts: 128
Possible DONE3 Ticketing Issue
Hello all,
About a month ago, I helped some family members ticket a Business Class explorer fare. The booking includes a mostly AA, QR, and CX flights, plus a single segment on JL. When I log into the booking on AA.com or JAL.co.jp, the status of the whole booking is ticketed. However, when I log into the booking on the CX site, most segments show "confirmed," but the single JL segment shows "Ticket not issued." Is this cause for concern, or since the AA and JAL sites show the whole reservation as "Ticketed," is this just some sort of communication failure between CX and JAL?
Thanks for any help!
About a month ago, I helped some family members ticket a Business Class explorer fare. The booking includes a mostly AA, QR, and CX flights, plus a single segment on JL. When I log into the booking on AA.com or JAL.co.jp, the status of the whole booking is ticketed. However, when I log into the booking on the CX site, most segments show "confirmed," but the single JL segment shows "Ticket not issued." Is this cause for concern, or since the AA and JAL sites show the whole reservation as "Ticketed," is this just some sort of communication failure between CX and JAL?
Thanks for any help!
Dec 10, 2023 | 12:54 am
#2
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,678
CX uses Amadeus; AA and JL use Sabre. It is not uncommon for an airline using one GDS to be unable to display all aspects of a booking for an airline using another GDS.
Who did you book with?
Who did you book with?