Possible DONE3 Ticketing Issue
 

Hello all,
About a month ago, I helped some family members ticket a Business Class explorer fare. The booking includes a mostly AA, QR, and CX flights, plus a single segment on JL. When I log into the booking on AA.com or JAL.co.jp, the status of the whole booking is ticketed. However, when I log into the booking on the CX site, most segments show "confirmed," but the single JL segment shows "Ticket not issued." Is this cause for concern, or since the AA and JAL sites show the whole reservation as "Ticketed," is this just some sort of communication failure between CX and JAL?
Thanks for any help!

CX uses Amadeus; AA and JL use Sabre. It is not uncommon for an airline using one GDS to be unable to display all aspects of a booking for an airline using another GDS.

Who did you book with?

That makes sense. Thanks for that information!

We booked with AA’s round the world desk.