oneworld not seemless
Mar 1, 2001 | 6:41 am
#1
Original Poster
Join Date: Feb 2000
Location: Edinburgh
Programs: Lowly BA Blue. One of the original easyJet Flight Club members and still am.
Posts: 4,319
oneworld not seemless
I thought the point of having an alliances was to make the customer experiences better. Not if my exerience of oneworld is anything to go by!
A couple of times this year I have flown EDI-DUB on Aer Lingus. At EDI EI are handled by the truely awful Servisair. BA have a large presence at EDI but I cannot collect tickets or check-in with BA.
I can use the BA Terraces lounge as I'm BA Silver but they don't show EI flights (even though they are BA codeshares) on the lounge monitors nor do they make any boarding calls! You to keep popping out of the lounge to check the main monitors to see if the flight is boarding.
oneworld? I think not. More like different planets!
[This message has been edited by Gaza (edited 03-01-2001).]
A couple of times this year I have flown EDI-DUB on Aer Lingus. At EDI EI are handled by the truely awful Servisair. BA have a large presence at EDI but I cannot collect tickets or check-in with BA.
I can use the BA Terraces lounge as I'm BA Silver but they don't show EI flights (even though they are BA codeshares) on the lounge monitors nor do they make any boarding calls! You to keep popping out of the lounge to check the main monitors to see if the flight is boarding.
oneworld? I think not. More like different planets!
[This message has been edited by Gaza (edited 03-01-2001).]
Mar 1, 2001 | 8:18 am
#2
Join Date: Apr 2000
Location: Seattle, WA, USA
Posts: 2,009
Here's another major tear in the seam:
Even though Papeete, Tahiti is considered South Pacific, the only way to get there from the South Pacific is to get to Santiago Chile then fly out via Easter Island.
It's a difficult route, but I'll do it if that's what it takes to get there.
Even though Papeete, Tahiti is considered South Pacific, the only way to get there from the South Pacific is to get to Santiago Chile then fly out via Easter Island.
It's a difficult route, but I'll do it if that's what it takes to get there.
Mar 1, 2001 | 10:38 am
#3
FlyerTalk Evangelist
Join Date: May 1998
Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
Posts: 25,022
See also this thread, which for some reason is in Flyertalk Community:
http://www.flyertalk.com/forum/Forum95/HTML/000956.html
http://www.flyertalk.com/forum/Forum95/HTML/000956.html
Mar 4, 2001 | 5:19 am
#4
Join Date: Jul 2000
Location: Edinburgh, Scotland. AA PLT. 2 MM, HH Gold
Posts: 72
Originally posted by Gaza:
I thought the point of having an alliances was to make the customer experiences better. Not if my exerience of oneworld is anything to go by!
A couple of times this year I have flown EDI-DUB on Aer Lingus. At EDI EI are handled by the truely awful Servisair. BA have a large presence at EDI but I cannot collect tickets or check-in with BA.
I can use the BA Terraces lounge as I'm BA Silver but they don't show EI flights (even though they are BA codeshares) on the lounge monitors nor do they make any boarding calls! You to keep popping out of the lounge to check the main monitors to see if the flight is boarding.
oneworld? I think not. More like different planets!
[This message has been edited by Gaza (edited 03-01-2001).]
I thought the point of having an alliances was to make the customer experiences better. Not if my exerience of oneworld is anything to go by!
A couple of times this year I have flown EDI-DUB on Aer Lingus. At EDI EI are handled by the truely awful Servisair. BA have a large presence at EDI but I cannot collect tickets or check-in with BA.
I can use the BA Terraces lounge as I'm BA Silver but they don't show EI flights (even though they are BA codeshares) on the lounge monitors nor do they make any boarding calls! You to keep popping out of the lounge to check the main monitors to see if the flight is boarding.
oneworld? I think not. More like different planets!
[This message has been edited by Gaza (edited 03-01-2001).]
AA can't seem to access BA computer for boarding passes!!
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Mar 4, 2001 | 5:47 am
#5
Join Date: Jan 1999
Posts: 3,065
Gaza: EI and BA use different CRS systems, they only way they can access each others information is by phone.
I recently had a situation wherby I was on a EI flight from Dublin, which was a BA code-share, I needed to change some connection details, but wasn't able to do this until I had arrived at BHX as there is no BA representation at Dublin and EI coudln't help.
OneWorld really need to catch-up fast. Not alot seems to have happend since Feb 99.
Nick
I recently had a situation wherby I was on a EI flight from Dublin, which was a BA code-share, I needed to change some connection details, but wasn't able to do this until I had arrived at BHX as there is no BA representation at Dublin and EI coudln't help.
OneWorld really need to catch-up fast. Not alot seems to have happend since Feb 99.
Nick
Mar 4, 2001 | 9:50 pm
#6
Join Date: Jan 2001
Location: LAX, HKG
Programs: AA EXPLT, BA Gold, Shang Elite
Posts: 2,228
i have to say EI is the worst experience i ahad with OW. however, since many BA flights are code-share with EI, eg LHR-DUB (not sure about EDI), u can watch BA's screen but just ahve to translate the flight numbers yourself.
another tip, when making your booking on those code share flights, the availability is always higher with the operating airline
merry,
yes...one big event happened, although they tried their best to avoid that...CP left
, which made it very difficult to have
NA-domestic free RTW trips
another tip, when making your booking on those code share flights, the availability is always higher with the operating airline
merry,
yes...one big event happened, although they tried their best to avoid that...CP left
, which made it very difficult to have NA-domestic free RTW trips
Mar 5, 2001 | 7:59 am
#7
Original Poster
Join Date: Feb 2000
Location: Edinburgh
Programs: Lowly BA Blue. One of the original easyJet Flight Club members and still am.
Posts: 4,319
pegasus8228
The EDI-DUB flights are BA codeshare but BA still do not show the flight on their in-lounge monitors. Merry's post re CRS explains why I cannot check-in or have tickets issued by BA, although they need to get their finger out if oneworld is to be seen as a serious competitor to *A. Methinks the lack of committment by its memebers suggests that oneworld could be about to implode and become a blackhole!
The EDI-DUB flights are BA codeshare but BA still do not show the flight on their in-lounge monitors. Merry's post re CRS explains why I cannot check-in or have tickets issued by BA, although they need to get their finger out if oneworld is to be seen as a serious competitor to *A. Methinks the lack of committment by its memebers suggests that oneworld could be about to implode and become a blackhole!
Mar 11, 2001 | 3:26 pm
#8
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
On AA, there seems to be a persistent lack of training on how to issue connecting boarding passes on BA, probably exacerbated by bad SABRE programming. A few months ago the check-in agent at SFO was unable to issue a boarding pass on my LHR-AMS connection, so I asked the Admiral's club to issue it. The first person was unable to, but there happened to be a oneworld ambassador in the area, and the latter one was able to issue it after correcting some passport or emergency contact info in the PNR.
The above is easily fixable on AA's and SABRE's part, and they should do so. In the meantime, I never take a "we can't issue it" as an answer: if the person who checks me in is incapable of doing it, I ask him/her to ask a supervisor how to do it...and this exact routine worked like charm last week when I was connecting into an LA flight.
The above is easily fixable on AA's and SABRE's part, and they should do so. In the meantime, I never take a "we can't issue it" as an answer: if the person who checks me in is incapable of doing it, I ask him/her to ask a supervisor how to do it...and this exact routine worked like charm last week when I was connecting into an LA flight.