oneworld not seemless
 

I thought the point of having an alliances was to make the customer experiences better. Not if my exerience of oneworld is anything to go by!

A couple of times this year I have flown EDI-DUB on Aer Lingus. At EDI EI are handled by the truely awful Servisair. BA have a large presence at EDI but I cannot collect tickets or check-in with BA.

I can use the BA Terraces lounge as I'm BA Silver but they don't show EI flights (even though they are BA codeshares) on the lounge monitors nor do they make any boarding calls! You to keep popping out of the lounge to check the main monitors to see if the flight is boarding.

oneworld? I think not. More like different planets!

[This message has been edited by Gaza (edited 03-01-2001).]

Here's another major tear in the seam:

Even though Papeete, Tahiti is considered South Pacific, the only way to get there from the South Pacific is to get to Santiago Chile then fly out via Easter Island.

It's a difficult route, but I'll do it if that's what it takes to get there.

See also this thread, which for some reason is in Flyertalk Community:
http://www.flyertalk.com/forum/Forum95/HTML/000956.html

Patchy expeience with ticketing and especially getting BA boarding passes on LAX-LHR (AA) then LHR-EDI (BA)recently, all on AA tickets
AA can't seem to access BA computer for boarding passes!!

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Gaza: EI and BA use different CRS systems, they only way they can access each others information is by phone.

I recently had a situation wherby I was on a EI flight from Dublin, which was a BA code-share, I needed to change some connection details, but wasn't able to do this until I had arrived at BHX as there is no BA representation at Dublin and EI coudln't help.

OneWorld really need to catch-up fast. Not alot seems to have happend since Feb 99.

Nick

i have to say EI is the worst experience i ahad with OW. however, since many BA flights are code-share with EI, eg LHR-DUB (not sure about EDI), u can watch BA's screen but just ahve to translate the flight numbers yourself.

another tip, when making your booking on those code share flights, the availability is always higher with the operating airline


merry,
yes...one big event happened, although they tried their best to avoid that...CP left http://www.flyertalk.com/forum/frown.gif, which made it very difficult to have
NA-domestic free RTW trips

pegasus8228

The EDI-DUB flights are BA codeshare but BA still do not show the flight on their in-lounge monitors. Merry's post re CRS explains why I cannot check-in or have tickets issued by BA, although they need to get their finger out if oneworld is to be seen as a serious competitor to *A. Methinks the lack of committment by its memebers suggests that oneworld could be about to implode and become a blackhole!

On AA, there seems to be a persistent lack of training on how to issue connecting boarding passes on BA, probably exacerbated by bad SABRE programming. A few months ago the check-in agent at SFO was unable to issue a boarding pass on my LHR-AMS connection, so I asked the Admiral's club to issue it. The first person was unable to, but there happened to be a oneworld ambassador in the area, and the latter one was able to issue it after correcting some passport or emergency contact info in the PNR.

The above is easily fixable on AA's and SABRE's part, and they should do so. In the meantime, I never take a "we can't issue it" as an answer: if the person who checks me in is incapable of doing it, I ask him/her to ask a supervisor how to do it...and this exact routine worked like charm last week when I was connecting into an LA flight.