I also changed dates on a CX ticket before the first flights, not changing the date of the first flight. CX-Japan said the ticket had to be reissued. Fortunately the base price had not changed.

I pointed out the written rules and received the following response (all arrangements were by e-mail):

From the next step, we need to reissue your Oneworld explorer ticket.
As xxxxxx informed you before, your ticket is totally unused since we have issued, so we need to check all Airline carriers fuel surcharges and each airports taxes have been changed or not.
If there is any tax/fuel have been changed, we will let you know and we need to reissue your ticket to collect or refund the amount.

I had to pay a bit more in fuel/taxes and a JPY3,000 service fee to reissue the ticket.

That response does not indicate that CX is saying that the journey needs repricing, just that taxes/charges need to be recalculated when a change is made

You are probably correct. I assumed a reissue (new e-ticket #) prior to departure would result in a repricing, but that is apparently incorrect.

Quite useful post, and i will do my exCAI rtw trip next month, ticketed by RJ, so anyone deal with RJ, i saw most of you do with CX and BA ..
How about RJ's reissue service? I also have few segements need to change the time..

Glad to hear that you had done that successfully (i.e. without re-price) via CX Japan. Was this done via email to CX Japan, by phone? Would you care to share contact details?

I also emailed to CX (not sure which office responded, I think it was from JNB), and they said:

"Regarding to rebook the Round the World tickets, we would like to inform you fare difference ZAR29,460 plus tax difference ZAR613 per ticket will be apply. As your ticket not yet commence journey, we have to re-access the fare for whole journey."

Could you provide a link to the rules that you sent to CX Japan?

Thank you.

There is a link in post 45

On the CX website contacts page, most ports have an email address listed. In most cases, this email is for baggage assistance. In some cases, there is also a ticketing office email.

The oneworld website has a rules PDF link in the faqs drop down at the end of the pages describing both their RTW products.

The CX Japan office is quite good with these tickets, but there are times when they need to be reminded of the rules or mess something up.
They once mixed up IAD and IAH and claimed I had 2 US transcons (was booking -BOS-MIA-LAX-IAH-ORD-, they thought I was after MIA-LAX-IAD).

Thank you for reminding me.

From link Dave referred to:
This rules said:
(a) Rebooking/Rerouting
(1) Prior to departure
(a) Changes are permitted provided ticketed points remain the same. If the first flight coupon is being changed, and the fare level has increased since ticket issuance, the difference between the old and new fare will be charged. If the fare level has decreased since ticket issuance, no refund will apply.

This explains my situation. CX will reprice my ticket because there WAS an increase in fare since I purchased it. {fare difference of ZAR29,460 plus tax difference ZAR613 per ticket}

So, if there was NO change in fare since purchase, doing date change without flying the FIRST segment will not trigger repricing. (my own assumption).

Thank you for helping out.

For Japan CX contact, I had found this email on CX web site: tyo_eservice@cathaypacific dot com

Before departure

If routing changes - repricing required
else If
1st coupon is changed - repricing is required
else
no repricing is required

Whether repricing of fare is needed or not, if a ticket reissue is performed, taxes/charges will be recalculated; if the airline is one that will do revalidations, then would expect the revalidation not to require tax recalculation

In the one I changed recently, the only change was a date change of the 2nd sector with no routing change, so had no repricing

All by e-mail. [email protected]

I purchased this ex-TYO ticket in June 2015. I set it up first with the AA RTW desk, but they wanted to charge the ex-US price. Interestingly, a transit from the US to Australia through Asia was OK with AA (NRT-DEL-LHR-...USA-HKG(transit)-SYD...), but I couldn't get the Asia transit approved by CX even after citing line and verse of the rules.

Given that you can now buy an ex-TYO ticket anywhere in the world, I am not sure why you would want to set one up by e-mail with CX-Japan. I have since had good luck on the phone with the AA RTW desk.

BA telephone staff are either brilliant or totally incompetent. (I know JAXBA must have been one of the brilliant agents of course.)

Unfortunately as time goes by I have more and more trouble at BA talking to anyone who understands how to do or how to change even "simple" (not RTW) circle trips with a few stopovers. It really can be a pain in the neck. And it's going to get worse because the CEO is looking to cut costs in the telephone department.

If you have gold status with BA the main benefit of that card for me is that you do get a telephone number that connects you to someone well trained, although it is only open a few hours a day.

/ End rant.

Writing is easier than talking :)

I used to get my RTW tickets from the local Qantas Travel office. When QF closed all those, I moved to a local travel agent (such as Flight Center) until the online tool was created. The first time I used the tool, I was able to book CBR-SYD (AA code), SYD-LAX (QF code), LAX-PDX (AS op/QF code).
Then I started getting DONE3s with a connecting DAS13. I got the DAS13 from the local agent, then I had to go elsewhere for the DONE3 (ex ICN or TYO).
The first couple of DONE3's, I used the online booking tool until they changed it to the now previous version.
After they broke the booking tool, I made use of the then still around "Canadian Exception" to the country of sale vs country of departure pricing rule and called the AA RTW desk to set it up, then emailed the agent in YYZ that had been posted about here to take over the ticket and issue.
Then I found the CX Japan contact details and had used them for 3 or 4 years.

Would have used the Japan office again for my 2016 trip had it not been for the baggage interline changes. They had also removed the country of sale vs country of departure pricing rule, so seeking a booking agent in the country of departure was no longer required.
Due to my trips having 2 main tickets (DAS13 and DONE3) and 2-7 sectors on side trips, I went to the local agent in the hopes of getting all the tickets in the same PNR (they were booked as such, then split into different PNRs when issued).

Depending on how the interline rule holds out (with CX going back to the old policy and QF quoted as reviewing the current situation), I may go back to booking via the CX office. email/text is easier then phone/office visit.

I'm closing this thread as the conversation has vectored away from the original topic. If members feel that a sticky thread on re-issue matters is warranted, send me a PM.

Gardyloo
Oneworld moderator

Per member requests I am re-opening and "sticking" this thread - with a revised title - as a forum for discussions on issues and problems involving RTW ticket re-issues and modifications. Before posting here, please consult other relevant threads, in particular the Oneworld Explorer FAQ, to insure your problem hasn't already been discussed and/or resolved.

Thanks.

Gardyloo
Oneworld moderator