RTW re-issue concerns (merged thread)
#316
FlyerTalk Evangelist


Join Date: Apr 2001
Location: MEL CHC
Posts: 22,953
I have a question regarding a ticketed points change.
One part of my DONE4 (ticketed by AA RTW desk) is MEL-SYD-LAX on the same day. I wish to change to the non-stop MEL-LAX flight on the same day (plenty of D class available currently). When I called to make the change they tried to charge over $1,000 in additional YQ/YR from Qantas on top of the $125 fee for changing ticketed points. Am I correct in thinking that if I wait until I've flown the first sector of the trip, then if I am still able to make the change it will simply be the $125 fee as the ticket does not require re-pricing?
One part of my DONE4 (ticketed by AA RTW desk) is MEL-SYD-LAX on the same day. I wish to change to the non-stop MEL-LAX flight on the same day (plenty of D class available currently). When I called to make the change they tried to charge over $1,000 in additional YQ/YR from Qantas on top of the $125 fee for changing ticketed points. Am I correct in thinking that if I wait until I've flown the first sector of the trip, then if I am still able to make the change it will simply be the $125 fee as the ticket does not require re-pricing?
Better to fly as ticketed. Is the SYD-LAX on AA or QF?
The QF aircraft MEL-LAX can B787 or the unfurnished A380. Aircraft type can change any time.
#317




Join Date: Feb 2005
Programs: BA Gold
Posts: 564
Thank you for clarifying. Flying AA for the transpacific portion unfortunately.
I suppose I will chalk this one up to experience and stop trying to do anything about it.
As regards the $1,000+ YQ/YR change, this is the type of egregious fee I am more used to seeing from BA but it looks like QF is equally guilty...
I suppose I will chalk this one up to experience and stop trying to do anything about it.
As regards the $1,000+ YQ/YR change, this is the type of egregious fee I am more used to seeing from BA but it looks like QF is equally guilty...
#318


Join Date: Apr 2007
Programs: QF, AC, Hyatt, Hilton
Posts: 4,266
Thank you for clarifying. Flying AA for the transpacific portion unfortunately.
I suppose I will chalk this one up to experience and stop trying to do anything about it.
As regards the $1,000+ YQ/YR change, this is the type of egregious fee I am more used to seeing from BA but it looks like QF is equally guilty...
I suppose I will chalk this one up to experience and stop trying to do anything about it.
As regards the $1,000+ YQ/YR change, this is the type of egregious fee I am more used to seeing from BA but it looks like QF is equally guilty...
#319




Join Date: Feb 2005
Programs: BA Gold
Posts: 564
Fair point. Still seems like a massive change from when I ticketed in January, for a relatively simple 7 sector DONE4. Lots of lessons learned on this booking...
#320



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,243
Just want to report back here it is possible to ask AA RTW desk to take over and re-issue an AA 001-plated xONEx originally issued by a travel agent. Be prepared some agents will say "no" though, so HUACA may be needed. AA may also add a 50USD "assistance by reservations" fee that, according to an agent, is only waived for CKs and EXPs.
#321




Join Date: Mar 2008
Location: London, UK
Programs: AY Platinum (BA refugee), AA liftime gold
Posts: 692
In case it hits anyone else who used the AA RTW desk, if you bought the ex CAI fare just before the price hike and then AA were slow to ticket such that by the time it actually ticketed the fare was no longer filed then you may be in the same situation as me which leaves AA willing to do date changes but requiring the $1000s base fare difference if you want to reroute. I'm pretty sure that's the reason I've been told that anyhow, would be good to hear from someone who ticketed this fare earlier with the AA RTW desk and can confirm they have no issues re-routing.
Last edited by zoombee; Jul 16, 2024 at 11:13 pm
#322
FlyerTalk Evangelist


Join Date: Apr 2001
Location: MEL CHC
Posts: 22,953
In case it hits anyone else who used the AA RTW desk, if you bought the ex CAI fare just before the price hike and then AA were slow to ticket such that by the time it actually ticketed the fare was no longer filed then you may be in the same situation as me which leaves AA willing to do date changes but requiring the $1000s base fare difference if you want to reroute. I'm pretty sure that's the reason I've been told that anyhow, would be good to hear from someone who ticketed this fare earlier with the AA RTW desk and can confirm they have no issues re-routing.
Flying the first segment locks in the price and fare rules.
Last edited by Mwenenzi; Jul 17, 2024 at 3:03 pm Reason: spelling
#323




Join Date: Mar 2008
Location: London, UK
Programs: AY Platinum (BA refugee), AA liftime gold
Posts: 692
In my case the unusual complication is that ticketing took so long after I paid that by the time it completed the fare had been pulled, as in the (airline specific) fare I was ticketed with was not filed at all at the time ticketing completed. Apparently this led to my ticket being broken in some way in terms of how the fare is stored (or if it's stored). I don't know what tickets store and how so can't comment but that sounds credible.
Whilst more than one AA RTW agent has told me the fare was misfiled for weeks and *anyone* who paid that "incorrect" fare will need to pay 1000s if they reroute, I wouldn't be surprised if others with a less broken ticket will have better luck. Would be interesting to know if anyone's been able to reroute one of these low exCAI fares with AA.
((FYI whilst some are adamant the rules do not allow for a base fare reprice on reroute, there was no clear consensus on that when I raised it in a fare rules thread. I.e. I'm not the only one to worry the intent is clear but the wording ambiguous in stating that the base fare will reprice if a reroute occurs before the first segment and saying nothing about how the base fare is treated after the first segment is flown. I.e. they only *imply by omission* that no base fare reprice will occur after the first segment is flown)
Last edited by zoombee; Jul 17, 2024 at 8:33 am Reason: typo + clarification
#324

Join Date: Nov 2023
Posts: 204
Sorry, I should have made that clear. Yes I have flown the first segment.
In my case the unusual complication is that ticketing took so long after I paid that by the time it completed the fare had been pulled, as in the (airline specific) fare I was ticketed with was not filed at all at the time ticketing completed. Apparently this led to my ticket being broken in some way in terms of how the fare is stored (or if it's stored). I don't know what tickets store and how so can't comment but that sounds credible.
Whilst more than one AA RTW agent has told me the fare was misfiled for weeks and *anyone* who paid that "incorrect" fare will need to pay 1000s if they reroute, I wouldn't be surprised if others with a less broken ticket will have better luck. Would be interesting to know if anyone's been able to reroute one of these low exCAI fares with AA.
((FYI whilst some are adamant the rules do not allow for a base fare reprice on reroute, there was no clear consensus on that when I raised it in a fare rules thread. I.e. I'm not the only one to worry the intent is clear but the wording ambiguous in stating that the base fare will reprice if a reroute occurs before the first segment and saying nothing about how the base fare is treated after the first segment is flown. I.e. they only *imply by omission* that no base fare reprice will occur after the first segment is flown)
In my case the unusual complication is that ticketing took so long after I paid that by the time it completed the fare had been pulled, as in the (airline specific) fare I was ticketed with was not filed at all at the time ticketing completed. Apparently this led to my ticket being broken in some way in terms of how the fare is stored (or if it's stored). I don't know what tickets store and how so can't comment but that sounds credible.
Whilst more than one AA RTW agent has told me the fare was misfiled for weeks and *anyone* who paid that "incorrect" fare will need to pay 1000s if they reroute, I wouldn't be surprised if others with a less broken ticket will have better luck. Would be interesting to know if anyone's been able to reroute one of these low exCAI fares with AA.
((FYI whilst some are adamant the rules do not allow for a base fare reprice on reroute, there was no clear consensus on that when I raised it in a fare rules thread. I.e. I'm not the only one to worry the intent is clear but the wording ambiguous in stating that the base fare will reprice if a reroute occurs before the first segment and saying nothing about how the base fare is treated after the first segment is flown. I.e. they only *imply by omission* that no base fare reprice will occur after the first segment is flown)
if just changing dates or flight, as long as same cities, they are ok though. But still need some luck to find the right agents.
#325




Join Date: Mar 2024
Posts: 68
When I ask QF to change my ticket, the agent told me he cannot find any JL flight in Qantas system. I checked some ex HND flight on QF website it was read that the flight only can book with points while there is no JL flight in it. How to reissue a JL flight by QF?
#326
FlyerTalk Evangelist


Join Date: Apr 2001
Location: MEL CHC
Posts: 22,953
The text in red makes no sense to me for a DONE*.
With QF phoning again can get a different result. Then again and again. But must be 100% sure what you are trying for is in accordance with the rules.
What your route as booked and what you now want may help in getting a reply.
Guessing this is a different problem to another of your posts (22 July)
Last edited by Mwenenzi; Jul 23, 2024 at 4:33 pm
#327




Join Date: Mar 2024
Posts: 68
Have you checked D class on JL is available. HND to where?
With QF phoning again can get a different result. Then again and again. But must be 100% sure what you are trying for is in accordance with the rules.
What your route as booked and what you now want may help in getting a reply.
Guessing this is a different problem to another of your posts (22 July)
With QF phoning again can get a different result. Then again and again. But must be 100% sure what you are trying for is in accordance with the rules.
What your route as booked and what you now want may help in getting a reply.
Guessing this is a different problem to another of your posts (22 July)
#328
FlyerTalk Evangelist


Join Date: Apr 2001
Location: MEL CHC
Posts: 22,953
Yeah, it's different problem. I would never have thought that I would get stuck with QF with the flight which has available D class can be searched by ITA Matrix. I am afraid of phone agent will reprice the ex-CAI ticket. Though the twitter agent told me that "To change your ticketed points, there will be a fee of USD125 per person to be converted to AUD at the current day rate. The fare will also need to be reassessed and any difference in fare/taxes will apply." But I can tell them the rules of rtw ticket at least.
#329




Join Date: Mar 2024
Posts: 68
my ex-CAI DONE3 by QF was about 5.3k AUD, flown 4 segments, requested QF to price for changing few of the balance segment, they quoted me 4.8k AUD, exclude the 125USD change fee.
if just changing dates or flight, as long as same cities, they are ok though. But still need some luck to find the right agents.
if just changing dates or flight, as long as same cities, they are ok though. But still need some luck to find the right agents.
As you have flown the first segment the fare is locked in. Although some, but not all, QF agents accept that. Are posts in this and other FT OW threads on this topic. They do seem to recalculate taxes with exchange rate for those taxes. Carrier surcharges are not taxes.
#330




Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,368
Having said that, I think JL has done a pretty solid job of selling premium cabins this summer to SE Asia because quite a few routes are even low on J inventory for the week I'm checking. .

