FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   oneworld (https://www.flyertalk.com/forum/oneworld-411/)
-   -   Oneworld booking and pricing experiences (https://www.flyertalk.com/forum/oneworld/1776577-oneworld-booking-pricing-experiences.html)

aaupgrade Jul 26, 2016 6:50 am


Originally Posted by pyffii (Post 26969681)
I am about to book my DONE5 for next year and the ONE WORLD booking tool price was horrific something like 124000 ZAR per person ex JNB which is a huge jump on last years ticketing

If you go back and read the posts in this thread from June 3 you'll find the prices ex-SA have increased by about 50%. If you want the former SA fares, they're still available from ex-WDH or even better prices ex-MPM. Read the last few pages of posts as there is a lot of good info.

pandaperth Jul 26, 2016 7:22 am


Originally Posted by pandaperth (Post 26966025)
Maybe we should start another thread titled "Another DONEx originating MPM
or better yet put the posts about these tickets in the new custom-purpose thread http://www.flyertalk.com/forum/onewo...periences.html
(where I hope to be posting tomorrow:D)

And I have posted about my successfully ticketed ex-MPM DONE5 just a few hours ago in this thread http://www.flyertalk.com/forum/onewo...periences.html

zoombee Jul 26, 2016 8:21 am


Originally Posted by pyffii (Post 26969681)
I am about to book my DONE5 for next year and the ONE WORLD booking tool price was horrific something like 124000 ZAR per person ex JNB which is a huge jump on last years ticketing...Will call RTW desk in AA in Dallas and see what they price it at
JNB-LHR-LIS-LHR-INN-LHR-MIA-LIR-DFW-JFK-HKG-MEL-BNE-MEL-SYD-JNB

Alas the price ex JNB (/SA) was hiked substantially a few weeks back. You can still ticket ex Mozambique (MPM) for similar old prices and that's what those few here looking to ticket recently have done. Best of all, the AA RTW desk is taking these bookings direct without arguing over what card you are using.

AAExpDFW Jul 26, 2016 8:28 am


Originally Posted by headinclouds (Post 26944554)
What are the current operating hours ? Last time I called a few years ago, it was 7am to 6 pm and shorter hours on Sat/Sun.

They operate 7am to 8pm Monday to Friday and 8am to 6pm Saturday and Sunday. All times local to Dallas, TX.

Directly line (works on Skype overseas) is 1-800-247-3247.

So not ideal when being overseas...but honestly has worked well for me. The 3 times I had issues was on late night departures out of SIN, KUL and JNB. It was the middle of the day in Dallas and they stepped in and fixed everything. Love the AA RTW Team...

Gardyloo Jul 26, 2016 11:20 am

Moderator note

I have copied threads dated 20 July 2016 and later from this thread - http://www.flyertalk.com/forum/onewo...cpt-query.html - to this one, and have closed the prior thread. The flow of posts on the old thread was becoming increasingly irrelevant to the thread's title, and the discussion was spreading over several different threads, creating problems with continuity.

Posts are entered here according to their posting time/date, so there may be some gaps in sequencing caused by the integration of the older posts into this thread's "timeline," but hopefully members will figure things out.

headinclouds Jul 27, 2016 8:35 am

No luck for me at AA. I tried to book a AONE4, MPM-DOH-CDG-LHR-DXB-LHR-MIA-LAX-HKG-LHR-xACC and was told no flight segments between Europe/Middle East if starting in Africa. Did consult with the better agents per recommendation of our former favorite AA agent Sarah. AA said that the text in 4(h) that refers to 4(e) 3.1.3 or 3.2.3 is still valid. Of course there is no 4(e) 3.1.3 or 3.2.3 any more. The agents did say to try BA or QR. The oneworld website stated that the itinerary was valid, but hangs up when trying to price it. Thoughts???

Gardyloo Jul 27, 2016 9:15 am


Originally Posted by headinclouds (Post 26975538)
No luck for me at AA. I tried to book a AONE4, MPM-DOH-CDG-LHR-DXB-LHR-MIA-LAX-HKG-LHR-xACC and was told no flight segments between Europe/Middle East if starting in Africa. Did consult with the better agents per recommendation of our former favorite AA agent Sarah. AA said that the text in 4(h) that refers to 4(e) 3.1.3 or 3.2.3 is still valid. Of course there is no 4(e) 3.1.3 or 3.2.3 any more. The agents did say to try BA or QR. The oneworld website stated that the itinerary was valid, but hangs up when trying to price it. Thoughts???

I truly wish that somebody at Oneworld would write a set of rules that made sense, saving us from having to parse them like we're students of the Talmud. But for the time being it's not to be, and arguing with the AA RTW desk over phantom rules or zombie routing restrictions seems beyond frustrating. But more importantly, it seems risky given this comment from pandaperth above -

Originally Posted by pandaperth (Post 26969246)
And by the way everybody - the agent who did this said that QF commented on how cheap the fare was and that "something will have to be done about that".
It might be wise to purchase sooner rather than later

I think this is wise, and I would mentally commit to spending US$125 to argue the route in a re-issue after I locked in a fare that might go away soon. Remember Mauritius.

pandaperth Jul 27, 2016 9:25 am


Originally Posted by headinclouds (Post 26975538)
... The oneworld website stated that the itinerary was valid, but hangs up when trying to price it. Thoughts???

The on-line tool still has not been updated to handle the new backtracking rules. See my post #335 in this thread - http://www.flyertalk.com/forum/onewo...ule-sheet.html

Also, the on-line tool has never been able to price up an itinerary that begins with a QR flight.

pandaperth Jul 27, 2016 7:26 pm


Originally Posted by pandaperth (Post 26942797)
I wonder...
If I phone the AA RTW desk from Australia, can I then pay in Australian dollars?

And to answer my own question - the answer is "Yes":)

And I found the AA RTW Desk to be very efficient
  • I phoned at 3pm Dallas time
  • The agent and I took 20mins to set up my ex-MPM itinerary
  • I requested it be priced up at the ex-Mozambique price, converted to AUD
  • I checked on-line 5hrs later and the itinerary had been priced, in AUD (approx. AUD6000 for a DONE6)

The aa web site now provides a bit of a breakdown of the all-in price:
  • base fare
  • taxes
  • carrier-imposed fees

Himeno Jul 28, 2016 2:18 am

The last time I used the AA RTW desk, we got into this argument about the then existing Canadian exception, and then the price when they priced a DONE3 as an AONE3 (and still had everything booked as a DONE3).

skunker Jul 28, 2016 2:08 pm

I just called to book an exMPM DONE5 with AA RTW desk and I was told that the following was not allowed: MPM-DOH-US-S. America-xUS-HKG-LHR-CPT. The agent said I could not transit Europe as it would be considered backtracking continents. She only allowed HKG-DOH-CPT.

I know I will be calling to change routing and dates after I fly the first legs, so I may just let it stand for now.

The agent did say she has booked about 10 exMPM tickets in the past week. She wanted to know who on FT found the cheap fares, but she didn't believe me when I said I did. :D

http://www.flyertalk.com/forum/24709603-post2.html

pbd456 Jul 28, 2016 7:38 pm


Originally Posted by skunker (Post 26982599)
I just called to book an exMPM DONE5 with AA RTW desk and I was told that the following was not allowed: MPM-DOH-US-S. America-xUS-HKG-LHR-CPT. The agent said I could not transit Europe as it would be considered backtracking continents. She only allowed HKG-DOH-CPT.

I know I will be calling to change routing and dates after I fly the first legs, so I may just let it stand for now.

The agent did say she has booked about 10 exMPM tickets in the past week. She wanted to know who on FT found the cheap fares, but she didn't believe me when I said I did. :D

http://www.flyertalk.com/forum/24709603-post2.html

she set up a pnr for me in 45 minutes. she also handled 5 other tickets my sister booked.. (my pnr expired as i ticket elsewhere.)

pandaperth Jul 29, 2016 2:23 am


Originally Posted by pandaperth (Post 26978709)
And to answer my own question - the answer is "Yes":)

And I found the AA RTW Desk to be very efficient
  • I phoned at 3pm Dallas time
  • The agent and I took 20mins to set up my ex-MPM itinerary
  • I requested it be priced up at the ex-Mozambique price, converted to AUD
  • I checked on-line 5hrs later and the itinerary had been priced, in AUD (approx. AUD6000 for a DONE6)

The aa web site now provides a bit of a breakdown of the all-in price:
  • base fare
  • taxes
  • carrier-imposed fees

I have just paid for this ticket by phoning the AA Australian number. The agent wanted to charge me a $60 booking fee, but I moaned and he waived it:)
Waiting now for it to be ticketed

I decided to pull the trigger now because it is July 29 today and fares are usually changed on the first of the month

Dr. HFH Jul 29, 2016 3:18 am

Anyone flown ex-MPM yet? How is everyone dealing with visa issues? Anyone fly in on QR then back to DOH immediately on the return? Is it doable? Were you able to stay airside at MPM? How about JNB-MPM-DOH?

aaupgrade Jul 29, 2016 6:38 am


Originally Posted by Dr. HFH (Post 26985201)
Anyone flown ex-MPM yet? How is everyone dealing with visa issues? Anyone fly in on QR then back to DOH immediately on the return? Is it doable? Were you able to stay airside at MPM? How about JNB-MPM-DOH?

I would be interested in any insights from those flying ex-MPM too as my trip is not until the end of the year. I plan on flying JNB-MPM in the morning arriving at 10:40 AM with a MPM-DOH 15:35 departure.

I did call the Mozambique embassy in DC and they said a Visa is required when transiting MPM.

I have no actual experience with MPM yet and have been unable to find much useful information online, so any real life experiences would be appreciated.

danger Jul 29, 2016 9:53 am


Originally Posted by danger (Post 26942422)
As I mentioned in post 265 here I've been working with three Mozambique travel agents to see if they can correctly price a DONE5. As that thread is more about ex-CPT, I think this discussion is better suited to this thread.

I sent this itinerary for pricing: MPM-xDOH-CMN-DOH-CPH-xDOH-GRU-SCL-BOG-LIM-EZE-JFK-CUN-PHX-DFW-SYD-JNB.

Putting this itinerary into the oneworld booking tool but starting, for example, CPT-JNB-xDOH . . . and dropping one of the South American segments (in order to, (i) get a price with BA being the first carrier and, (ii) stay within the 16 stops) produces a valid itinerary so I believe the above is also valid.

The first agent has bowed out, it seemingly being too difficult for him. The other two have been very eager to assist and have admitted it's their first foray into the xONEx field.

One has come back saying she has been in touch with QR and they have advised: "The itinerary as it stands does not qualify for RTW product, due to following reason. Only 1 intercontinental departure and 1 intercontinental arrival permitted in Africa". The agent then included this image:

http://imgur.com/a/jvSnu

I went back to her saying the itinerary does indeed have only one intercontinental departure and arrival in Africa. She replied saying she would relay that to QR and get back in touch when she had more.

As others have suggested, instead of going through a TA it's perfectly possible nowadays to utilise the AA RTW desk for one of these bookings. And I have every intention of doing that when I return from my current travels.

In the meantime, I wanted to provide a couple bits of information further to my (earlier) attempts to price an itinerary through other means.

First, after the Mozambique agent came back with the above comment from QR, I pointed out the rules to them (via the agent). Qatar then came back with:
Kindly advise the passenger that his journey should end in the same country he initially originated from. If this criteria is met then the below itinerary would qualify for a oneworld explorer product with fare basis DONE5 as it includes 5 continents namely Africa, Europe/Middle East, South America, North America & South West Pacific.
Obviously, also wrong. So I went back to the agent with the appropriate rule where different start and end points are permitted. In a further sign of its incompetence the agent has come back with the following from QR:
After checking with my supervisor, due to the pricing issue, it is suggested that the passenger changes their departure and arrival points to either JNB or MPM only. Please be as kind to advise which route would suit the guest.
I have told the agent that if QR can't play by the rules then there's obviously no point in continuing.

Second, in an attempt to get a price through the oneworld tool, I had an issue with the tool displaying the direct flights between LIM and EZE. It would only display connections via SCL. I emailed LATAM and, to my surprise, they got back to me within 24 hours. Naturally, they didn't answer the question, but they did offer to price an itinerary for me. I thought I had nothing to lose so I sent them the above itinerary. A couple of days later they reverted with an outrageous base fare of USD10500 and a total fare of USD11508.61.

So I guess the takeaway is QR and LATAM are airlines to be avoided if you're in the market for an xONEx.

skunker Jul 29, 2016 12:50 pm


Originally Posted by skunker (Post 26982599)
I just called to book an exMPM DONE5 with AA RTW desk and I was told that the following was not allowed: MPM-DOH-US-S. America-xUS-HKG-LHR-CPT. The agent said I could not transit Europe as it would be considered backtracking continents. She only allowed HKG-DOH-CPT.

I know I will be calling to change routing and dates after I fly the first legs, so I may just let it stand for now.

The agent did say she has booked about 10 exMPM tickets in the past week. She wanted to know who on FT found the cheap fares, but she didn't believe me when I said I did. :D

http://www.flyertalk.com/forum/24709603-post2.html

This priced out at $3,459. That's cheaper than exKRT!

wijibintheair Jul 30, 2016 3:05 am


Originally Posted by pandaperth (Post 26985104)

I decided to pull the trigger now because it is July 29 today and fares are usually changed on the first of the month

I really hope they don't make changes until 01 September :)

SDandi Jul 30, 2016 6:07 pm


Originally Posted by skunker (Post 26982599)
I just called to book an exMPM DONE5 with AA RTW desk and I was told that the following was not allowed: MPM-DOH-US-S. America-xUS-HKG-LHR-CPT. The agent said I could not transit Europe as it would be considered backtracking continents. She only allowed HKG-DOH-CPT.

I know I will be calling to change routing and dates after I fly the first legs, so I may just let it stand for now.

The agent did say she has booked about 10 exMPM tickets in the past week. She wanted to know who on FT found the cheap fares, but she didn't believe me when I said I did. :D

http://www.flyertalk.com/forum/24709603-post2.html

So is anyone booking an ex- MPM ticket able to transit Europe?
Skunker- are you saying you are going to add it in when you change your routing?

pandaperth Jul 30, 2016 6:25 pm


Originally Posted by SDandi (Post 26991852)
So is anyone booking an ex- MPM ticket able to transit Europe?

Yes. Me:)

My itinerary is MPM-xDOH-BKK ... ATL-LHR-MAD-DKR

This has been priced and paid for with AA (it has not been ticketed yet, but since the first flight is not until June 2017, I guess it is low on AA's list of priorities)

This itinerary does not run foul of AA's interpretation of the backtracking rule (it has no flight segments between Europe and Middle East), so I had no problems getting AA to price it up.

skunker's proposed itinerary is essentially the same as mine. The only difference is that it heads West from DOH (to the US) at the beginning and comes into Europe at the end from the East (HKG-LHR).
So I really don't understand how the AAgent that dealt with this had the belief that the itinerary was invalid.
(Either DOH or LHR must be a transfer without stopover, but I'm sure skunker would know that and anyway that is not the problem the AAgent had with the itinerary.)

Dr. HFH Jul 30, 2016 7:09 pm

FYI, all, -- AFAICT, the Global Explorer fare does not have any mention about the Middle East-Europe problem which is causing so much grief with the AA RTW desk. (OTOH, of course, Global Explorer in premium cabins is limited to 34,000 BIS miles, far from the most efficient use of this ticket.)

pbd456 Jul 30, 2016 7:48 pm

the circle fare is interesting too. but it is not ideal in term of mileage running.

basically, my done are mostly for mileage running as i have been to pretty much anywhere one world major cities..

SDandi Jul 30, 2016 11:53 pm


Originally Posted by pandaperth (Post 26991928)
Yes. Me:)

My itinerary is MPM-xDOH-BKK ... ATL-LHR-MAD-DKR

This has been priced and paid for with AA (it has not been ticketed yet, but since the first flight is not until June 2017, I guess it is low on AA's list of priorities)

This itinerary does not run foul of AA's interpretation of the backtracking rule (it has no flight segments between Europe and Middle East), so I had no problems getting AA to price it up.

skunker's proposed itinerary is essentially the same as mine. The only difference is that it heads West from DOH (to the US) at the beginning and comes into Europe at the end from the East (HKG-LHR).
So I really don't understand how the AAgent that dealt with this had the belief that the itinerary was invalid.
(Either DOH or LHR must be a transfer without stopover, but I'm sure skunker would know that and anyway that is not the problem the AAgent had with the itinerary.)

Fantastic pandaperth! So if I am understanding correctly, it is working for you because you are not transiting through DOH on your return? Unlike my proposed itinerary of MPM-xDOH-SIN-(Surface Sector SIN-DPS)-DPS-HKG-MNL-HKG-LAX-MAD-VIE-HEL-CDG-xDOH-SEZ. If that's the case, I can do a LHR to NBO to avoid DOH. Did your LHR stop bump up your cost drastically?

And, if you are starting in June, I am assuming you are planning on changing some dates when they open up?

Thanks again for your input!

skunker Jul 31, 2016 12:01 am


Originally Posted by SDandi (Post 26991852)
So is anyone booking an ex- MPM ticket able to transit Europe?
Skunker- are you saying you are going to add it in when you change your routing?

Yes, that was my plan: add it when I change the routing.

Originally Posted by pandaperth (Post 26991928)
Yes. Me:)

My itinerary is MPM-xDOH-BKK ... ATL-LHR-MAD-DKR

This has been priced and paid for with AA (it has not been ticketed yet, but since the first flight is not until June 2017, I guess it is low on AA's list of priorities)

This itinerary does not run foul of AA's interpretation of the backtracking rule (it has no flight segments between Europe and Middle East), so I had no problems getting AA to price it up.

skunker's proposed itinerary is essentially the same as mine. The only difference is that it heads West from DOH (to the US) at the beginning and comes into Europe at the end from the East (HKG-LHR).
So I really don't understand how the AAgent that dealt with this had the belief that the itinerary was invalid.
(Either DOH or LHR must be a transfer without stopover, but I'm sure skunker would know that and anyway that is not the problem the AAgent had with the itinerary.)

Yes, I wanted a transit in LHR and was told no can do as it was "backtracking continents." When I pointed out that DOH was the same continent she just said "it's different in this case."

Since you've been able to purchase your itinerary I might try to change mine to include the Europe transit at the end.

skunker Jul 31, 2016 12:03 am


Originally Posted by SDandi (Post 26992687)
Fantastic pandaperth! So if I am understanding correctly, it is working for you because you are not transiting through DOH on your return? Unlike my proposed itinerary of MPM-xDOH-SIN-(Surface Sector SIN-DPS)-DPS-HKG-MNL-HKG-LAX-MAD-VIE-HEL-CDG-xDOH-SEZ. If that's the case, I can do a LHR to NBO to avoid DOH. Did your LHR stop bump up your cost drastically?

And, if you are starting in June, I am assuming you are planning on changing some dates when they open up?

Thanks again for your input!

A transit at LHR shouldn't change the price much as the APD is only for originating in the UK. The fuel surcharge on BA is another story.

pandaperth Jul 31, 2016 12:51 am


Originally Posted by skunker (Post 26992697)
Yes, that was my plan: add it when I change the routing.

Yes, I wanted a transit in LHR and was told no can do as it was "backtracking continents." When I pointed out that DOH was the same continent she just said "it's different in this case."

Since you've been able to purchase your itinerary I might try to change mine to include the Europe transit at the end.

I think what you have calls for HUACA - a different AAgent should not have the same issue with your proposed itinerary.

pandaperth Jul 31, 2016 12:56 am


Originally Posted by SDandi (Post 26992687)
Fantastic pandaperth! So if I am understanding correctly, it is working for you because you are not transiting through DOH on your return? Unlike my proposed itinerary of MPM-xDOH-SIN-(Surface Sector SIN-DPS)-DPS-HKG-MNL-HKG-LAX-MAD-VIE-HEL-CDG-xDOH-SEZ. If that's the case, I can do a LHR to NBO to avoid DOH. Did your LHR stop bump up your cost drastically?

No, you are not understanding me correctly.
The reason my itinerary is acceptable to AA and yours is not is that I have no segments between the two zones, and you do (your CDG-DOH flight)

And, if you are starting in June, I am assuming you are planning on changing some dates when they open up?
Correct. My itinerary starts mid-June 2017 and when I can adjust the dates on my itinerary, it will end ~May 2018

Thanks again for your input!
You are very welcome.

aaupgrade Jul 31, 2016 7:05 am


Originally Posted by pbd456 (Post 26992171)
the circle fare is interesting too. but it is not ideal in term of mileage running.

basically, my done are mostly for mileage running as i have been to pretty much anywhere one world major cities..

How do you plan on handling the 75K RDM limit per ticket, or are you doing the mileage run for another OW/partner FF program?

FWIW, while I used to really work to maximize my mileage earning, not so much anymore. I do my trips for travel purposes, including a couple short DFW-EGE-LAX flights, not to mention SYD-MEL. Even doing that I still way over the 75K RDM/ticket threshold so am splitting earning between BAEC and AAdvantage. I'll earn a lot more with BAEC on AA coded RTW flights than with AA and need the BA flights to qualify for BAEC Gold.

pbd456 Jul 31, 2016 8:20 am


Originally Posted by aaupgrade (Post 26993430)
How do you plan on handling the 75K RDM limit per ticket, or are you doing the mileage run for another OW/partner FF program?

FWIW, while I used to really work to maximize my mileage earning, not so much anymore. I do my trips for travel purposes, including a couple short DFW-EGE-LAX flights, not to mention SYD-MEL. Even doing that I still way over the 75K RDM/ticket threshold so am splitting earning between BAEC and AAdvantage. I'll earn a lot more with BAEC on AA coded RTW flights than with AA and need the BA flights to qualify for BAEC Gold.

my ticket is issued by CX, and only one aa segment

Dr. HFH Jul 31, 2016 8:30 am


Originally Posted by aaupgrade (Post 26993430)
How do you plan on handling the 75K RDM limit per ticket, or are you doing the mileage run for another OW/partner FF program?

FWIW, while I used to really work to maximize my mileage earning, not so much anymore. I do my trips for travel purposes, including a couple short DFW-EGE-LAX flights, not to mention SYD-MEL. Even doing that I still way over the 75K RDM/ticket threshold so am splitting earning between BAEC and AAdvantage. I'll earn a lot more with BAEC on AA coded RTW flights than with AA and need the BA flights to qualify for BAEC Gold.

I believe that you have to book it initially using your AAdvantage number if you want to benefit from eVIPs or sticker upgrades. I'm going to be doing the same thing as you. Will book it initially with AAdvantage then change at least the QR flights to QRPC at the gates before I board.

pbd456 Jul 31, 2016 8:48 am


Originally Posted by Dr. HFH (Post 26993676)
I believe that you have to book it initially using your AAdvantage number if you want to benefit from eVIPs or sticker upgrades. I'm going to be doing the same thing as you. Will book it initially with AAdvantage then change at least the QR flights to QRPC at the gates before I board.

at this point, it is all speculation, i incline to think that the cap is only applied on aa marketed flight. only aa coded flight is attached with a 4 digit eticket number. i deliberately ticket my rtw via cx with only one aa segment. (jfk lax) i have not decided if that would be posted to aa or jl (or perhaps aim at ba gold as my parents and my 2 year old nephew are all ba gold.)

thois Jul 31, 2016 9:02 am


Originally Posted by aaupgrade (Post 26993430)
How do you plan on handling the 75K RDM limit per ticket

Sorry if this has been mentioned here before.

AA PLT desk confirmed that the system is not tracking bookings, only ticket numbers. Neither there is no special handling for RTW tickets.

They also confirmed, that if one make change that gets the ticket reissued, the counter would start counting again from zero because having different e-ticket number. So, it's at least really possible to dodge the 75K RDM limit by getting ticket re-issued by making changes on the way, before the cap would apply.

Gardyloo Jul 31, 2016 9:38 am


Originally Posted by thois (Post 26993765)
Sorry if this has been mentioned here before.

AA PLT desk confirmed that the system is not tracking bookings, only ticket numbers. Neither there is no special handling for RTW tickets.

They also confirmed, that if one make change that gets the ticket reissued, the counter would start counting again from zero because having different e-ticket number. So, it's at least really possible to dodge the 75K RDM limit by getting ticket re-issued by making changes on the way, before the cap would apply.

Great news, thanks!

JonNYC Jul 31, 2016 10:00 am


Originally Posted by thois (Post 26993765)
Sorry if this has been mentioned here before.

AA PLT desk confirmed that the system is not tracking bookings, only ticket numbers. Neither there is no special handling for RTW tickets.

They also confirmed, that if one make change that gets the ticket reissued, the counter would start counting again from zero because having different e-ticket number. So, it's at least really possible to dodge the 75K RDM limit by getting ticket re-issued by making changes on the way, before the cap would apply.

While that certainly makes -sense-, and sounds logical logistically, would be nice to have/find some really authoritative guidance beyond a AA res agent-- at least a senior agent, etc. As we all know, there's no AA PLT desk, per se, so no way to determine the experience/knowledge/authoritativeness of that agent's opinion.

Again, sounds very possible, but wouldn't want anyone to make plans based on same.

Dr. HFH Jul 31, 2016 12:24 pm

Back to MPM issues for a minute. (I'm starting to get confused as to which thread for which issues!!)

Just got off the phone with a very nice gentleman at AA RTW desk, let's call him Mr. T. First, I note that he couldn't have been nicer.

He said that "American is not issuing" any tickets which touch Africa and have segments between Europe and Middle East in the itinerary. We reviewed the rules together; and he saw my point. Put me on hold and checked with the "tariff" desk. He agrees that it is ambiguous, but said that this is the position that AA is taking. Very apologetic. He said that there have been discussions about changing the wording in this section of the rules; and he hopes that it occurs this week since they are receiving a lot of calls on this.

Gave me the number for BA RTW desk; but they are a Monday-Friday operation.

So back to the drawing board on the itinerary, I guess.

pandaperth Jul 31, 2016 12:48 pm


Originally Posted by thois (Post 26993765)
Sorry if this has been mentioned here before.

AA PLT desk confirmed that the system is not tracking bookings, only ticket numbers. Neither there is no special handling for RTW tickets.

They also confirmed, that if one make change that gets the ticket reissued, the counter would start counting again from zero because having different e-ticket number. So, it's at least really possible to dodge the 75K RDM limit by getting ticket re-issued by making changes on the way, before the cap would apply.

Interesting, and thanks for letting us know

One thing though - typically an xONEx has more than one e-ticket number. Believe it or not, the 'modern' electronic ticket system still reflects the old paper tickets: a ticket has four coupons, each representing a segment. If your itinerary has 16 segments (and all of ours do right?) then you will have four e-tickets in your itinerary.
My just issued by QF DONE5 has four e-tickets, numbered sequentially.

So if is truly at the e-ticket level, then we should have no problem with the 75,000 mile limit

pandaperth Jul 31, 2016 1:01 pm


Originally Posted by Dr. HFH (Post 26994444)
Back to MPM issues for a minute. (I'm starting to get confused as to which thread for which issues!!)

Just got off the phone with a very nice gentleman at AA RTW desk, let's call him Mr. T. First, I note that he couldn't have been nicer.

He said that "American is not issuing" any tickets which touch Africa and have segments between Europe and Middle East in the itinerary. We reviewed the rules together; and he saw my point. Put me on hold and checked with the "tariff" desk. He agrees that it is ambiguous, but said that this is the position that AA is taking. Very apologetic. He said that there have been discussions about changing the wording in this section of the rules; and he hopes that it occurs this week since they are receiving a lot of calls on this.

Gave me the number for BA RTW desk; but they are a Monday-Friday operation.

So back to the drawing board on the itinerary, I guess.

Are they willing to issue tickets that do NOT backtrack to Europe/Middle East yet have segments between Europe and Middle east? These should not be a problem.

Why did they give you the BA RTW number? Was it so that you go and try your luck with them? Or was it because they are considered the "definitive source" when it comes to interpreting the rules (the pdf version on the Oneworld web site is authored by BA). I had a battle with BA last year (which I won) regarding their interpretation of the old backtracking rule - see post #91 in http://www.flyertalk.com/forum/onewo...cpt-done5.html

jerry a. laska Jul 31, 2016 1:12 pm


Originally Posted by pandaperth (Post 26994598)
Are they willing to issue tickets that do NOT backtrack to Europe/Middle East yet have segments between Europe and Middle east? These should not be a problem.

Why did they give you the BA RTW number? Was it so that you go and try your luck with them? Or was it because they are considered the "definitive source" when it comes to interpreting the rules (the pdf version on the Oneworld web site is authored by BA). I had a battle with BA last year (which I won) regarding their interpretation of the old backtracking rule - see post #91 in http://www.flyertalk.com/forum/onewo...cpt-done5.html

They seem to be telling people to try another airline if you don't agree with how AA is interpreting the rules(as in maybe you will have better luck with somebody else but we aren't going to read it that way). They did the same with me and a couple of other people have reported something similar.

Dr. HFH Jul 31, 2016 1:13 pm


Originally Posted by pandaperth (Post 26994598)
Are they willing to issue tickets that do NOT backtrack to Europe/Middle East yet have segments between Europe and Middle east? These should not be a problem.

What he said after speaking to the tariff desk while I was on hold was that AA "is taking the position" that it is not issuing tickets for itins which include segments between Europe and Middle East if they touch Africa. He acknowledged that that may change once the clarification is issued.

SDandi Jul 31, 2016 1:21 pm

Update:

I just got off the phone with AA RTW office. After I told the lady where I would be departing from she laughed and said that she had been booking a lot of these tickets this week.

I had all of my flights, departing date and the continuing (fake) dates ready and the entire process took about 15 minutes.

She gave me a confirmation number and said she is sending it to the rate desk for the taxes and carrier charges. The base rate I was quoted was $2,389. The next step is that I call back tomorrow to find out the total and they will hold the reservation for me until Friday 8/5.

Here is my DONE4:
MPM- xDOH-SIN-(SIN- DPS surface sector)DPS-HKG-MNL-SAN-YYC-SAN (SAN-LAX surface sector)- LAX-LHR-BUD-LHR-JNB

When I confirmed with her that I could change the dates, she made the comment that it would be tricky because this is a discounted fare and therefor there would be less availability. Has anyone had experience with date changes? I am assuming that you book it as soon as the calendar opens up...or at least as soon as you can.

This was really easy. So, either they are going to come back with reasons why it can't be done OR all of the help an input I got from you all made it work.

I'll keep you posted! Thanks all! And a big thanks to pandaperth!


All times are GMT -6. The time now is 7:22 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.