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-   -   Bag interlining issues and OW policy changes (Combined threads) (https://www.flyertalk.com/forum/oneworld/1770478-bag-interlining-issues-ow-policy-changes-combined-threads.html)

GunsOfNavarone Mar 15, 2017 10:49 pm

"You will need passport/visa to enter the countries to get your bags & check in. That takes time"

Ouch, may have a issue with that.

Getting to VNO through HEL.

Thanks for the info.

GunsOfNavarone Mar 19, 2017 3:04 pm

Want to update flying on three different AA PNRs going IPT PHL MIA MAD HEL VNO and wanting to check bag from IPT to VNO.

Arrived at IPT and was a brand new (and very nice) what I believe to be a contracted agent. Decided not to push my luck to much, and asked her to route the bag IPT to MAD. She struggled understanding the IB flight from MIA to MAD was a AA codeshare. She called her helpdesk, and after about ten minutes she wrote a manual tag Using AA flight numbers IPT to PHL to MIA, and IB flight number MIA to MAD.

I was worried when I showed up in MAD, my bag may be have been missing. Instead, it was the first off the belt.

Yes, one can get their bag routed on two different PNRs as long as the agent is willing.

jbalmuth Mar 19, 2017 6:05 pm


Originally Posted by GunsOfNavarone (Post 28057685)
Want to update flying on three different AA PNRs going IPT PHL MIA MAD HRL VNO and wanting to check bag from IPT to VNO.

For any who were wondering about "HRL" in the above, I'm pretty sure the OP meant to write HEL.;)

Interesting datapoint.... but I wonder whether the Help desk was associated with AA, or was the contractor's support (perhaps dealing with lots of check-in counters for various airlines throughout the country). I suspect the latter....

GunsOfNavarone Mar 20, 2017 3:26 am

"""HRL" in the above, I'm pretty sure the OP meant to write HEL.""

Thanks, I did correct it to say HEL, went from MAD to HEL to VNO...

MiamiPrep Mar 29, 2017 3:35 pm

CX Interlining Success
 

Originally Posted by jbalmuth (Post 27961423)
Finally some good news.

"a time-consuming headache which no business traveller needs" is both an extremely accurate description and a slightly understated criticism of OneWorld's consumer unfriendly policy. I hope that QR leads the pack.

CX changed their policy too.
I was able to do BKK-HKG-JNB // JNB-DOH-MIA last month &
BKK-HKG-JNB // JNB-GRU-MIA this month. CX agents were great.

I had a copy of the policy change (I think it was effective 2/1/17) printed out from CX's website, but they were aware of the policy change. I complained when I couldn't, & praised both times (in BKK & in HKG) when I could thru check.
They were VERY AWARE in HKG that PAX were not happy with the old policy.

TSR2 May 31, 2017 8:25 am

I have what is probably a really stupid question but I've read through this thread and asked the BAEC the same question and I'm still confused so I'm hoping the good folk at FT can set me straight!

I am booked on a single PNR LHR-GRU-BSB return using BA between LHR and GRU and LATAM between GRU and BSB. Will I have to reclaim my bags at GRU on both or either of the outbound/return legs?

I asked the same question of the BAEC and got this response which I can't make head or tail of!

Thank you for your email to the Club enquiring about baggage through check.

As your journey is wholly with British Airways or oneworld alliance airlines, your baggage will be through-checked to your final destination.

Your baggage will be labelled through to your onward flight destination and you will be given a boarding pass for your next flight. You do not have to pick up your bags and check in again. Simply follow the Flight Connections signs and make your way to the relevant terminal.

However, if your baggage receipt shows the destination ‘LHR’, ‘LGW’ or ‘LON’ then you must collect your baggage at Arrivals/Baggage Reclaim before checking in for your next flight.


It is the bit about LHR tags that has thrown me - does it mean that I don't have to pick up my baggage at GRU on the way out to BSB but that I do need to do so on the way back from BSB?

I'm so confused, hopefully someone more experienced with flying in this part of the world/travelling with luggage (I am normally HBO) can set me straight...TIA!

Mwenenzi May 31, 2017 3:09 pm


Originally Posted by TSR2 (Post 28382848)
I have what is probably a really stupid question but I've read through this thread and asked the BAEC the same question and I'm still confused so I'm hoping the good folk at FT can set me straight!

I am booked on a single PNR LHR-GRU-BSB return using BA between LHR and GRU and LATAM between GRU and BSB. Will I have to reclaim my bags at GRU on both or either of the outbound/return legs?

Looks like BA replied to a question you did not ask. "Flight connections" is at LHR/LGW (nothing surprising there)

Not sure about immigration procedures at GRU, Brazil, but for many countries at your first port of entry (GRU) you go through immigration & customs with all your carry on and checked baggage and then check in/bag drop for your onward domestic flight.
LHR-GRU-BSB

percysmith May 31, 2017 10:08 pm

Relevant thread on TripAdvisor: https://en.tripadvisor.com.hk/ShowTo...Sao_Paulo.html

(Edited by moderator to add descriptive comment.)

TSR2 Jun 1, 2017 1:48 am


Originally Posted by Mwenenzi (Post 28384807)
Looks like BA replied to a question you did not ask. "Flight connections" is at LHR/LGW (nothing surprising there)

Not sure about immigration procedures at GRU, Brazil, but for many countries at your first port of entry (GRU) you go through immigration & customs with all your carry on and checked baggage and then check in/bag drop for your onward domestic flight.
LHR-GRU-BSB

Thank you - that makes more sense! And I'm not overly surprised that BA gave me an answer to a question that I didn't ask.

I'll pick up my bag and do immigration etc in GRU as you suggest. Thank you so much for setting me straight!

Duke787 May 1, 2018 9:17 pm

Trying to figure out the best strategy here. We've got the following booked for our honeymoon:

AKL - MEL (QF J)
Departs AKL 12pm, Arrives MEL 3pm

MEL - NRT (JL J)
Departs MEL 1205am Arrives NRT 9am

Here is where it gets tricky the first two flights (above) are on the same PNR (AA award). We are then connecting to another JL flight on an AS award:

NRT - ORD (JL F)
Departs 10:50am

What is my best strategy here? Obviously the ideal outcome is for it to be checked all the way from AKL to ORD but we definitely need them checked MEL - ORD in order to eliminate any connection issues.

Given the 9 hour layover at MEL, would QF short-check to MEL? I'm pretty certain that JL would be willing to check across PNRs since MEL - NRT - ORD is on all JL metal (and is J --->F) but I'm concerned that QF is going to throw a wrinkle in our plans here.

Thoughts?

ernestnywang May 2, 2018 12:37 am


Originally Posted by Duke787 (Post 29705432)
Given the 9 hour layover at MEL, would QF short-check to MEL? I'm pretty certain that JL would be willing to check across PNRs since MEL - NRT - ORD is on all JL metal (and is J --->F) but I'm concerned that QF is going to throw a wrinkle in our plans here.

This is probably your best option. Just mention that you need the bag at MEL to give something to someone or another reason like this. You should be fine.

danger Oct 15, 2018 8:28 am

I'm looking at a QF fare between Sydney and Jakarta. The return flight CGK-SYD departs at 7pm and I'm looking at arriving into CGK with MH from KUL at 5.30pm on a separate ticket. Is 90 minutes sufficient for MH to check me through from KUL to SYD? This is the information from ExperFlyer:
https://cimg4.ibsrv.net/gimg/www.fly...b2ab07f3bb.jpg

Looking at FlightStats for today's flight, it looks as though both MH and QF flights use terminal 3U. However, the QF website says it uses terminal 3 while MH uses 2D (https://www.qantas.com/travel/airlin...arta/global/en).

serfty Oct 15, 2018 6:12 pm

Results from https://www.ExpertFlyer.com
Code:

Minimum Connect Times: Connecting at CGK, Incoming airline MH, Outgoing airline QF, Flight type International to International

STANDARD.D/D...D/I...I/D...I/I.
ONLINE  1.00  1.00  2.00  1.00
OFFLINE  1.00  1.00  2.00  1.00
** OR * ARE ALL
**-QF II  3.00 TRM ** - 3 
**-** II  2.00 TRM 2  - 1 
**-** II  2.00 TRM 1  - 2

That means the MCT for anything to QF out of T3 is 180 minutes.

The oneline/offline are defaults and are only representative if the combination is not superseded in a following entry.

**-QF 3.00 TRM ** - 3 does so supersede.

mvoight Dec 5, 2018 12:05 pm

Wrong group

Mwenenzi Dec 5, 2018 12:31 pm


Originally Posted by mvoight (Post 30502119)
After reviewing https://saleslink.aa.com/en-US/docum...te_Tickets.pdf
I am not clear on whether an 001 ticket would be issued for my LH FRA-GOA (Frankfurt-Genoa) when booking online at aa.com.

I want to fly DFW-FRA-GOA returning MXP-JFK-DFW (overwater segments are in Premium Economy) for a cruise from GOA.
All flights are AA, except the LH flight from FRA-GOA.. There is an 8 hour connection in Frankfurt.

Considering this as it lets me leave late afternoon, and then spend some time visiting Frankfurt then arriving in GOA around 6pm for a cruise the next day.
So, the issue is whether we will need to pick up bags at FRA, extending our exit from the airport, and possible LH bag fees if we need to recheck

Not really a question for this thread.

You will need to clear immigration at FRA after your DFW-FRA flight. And probably customs (baggage) as well. Or maybe customs in GOA. Others know a lot more about Eu immigration & customs procedures & checking in for LH flights.

danger Jan 8, 2019 3:31 am


Originally Posted by Mwenenzi (Post 27640773)
Cathay are reversing the no bag interline policy. Post 284 in the CX thread linked above.
http://www.cathaypacific.com/cx/en_H...e-tickets.html

Unfortunately that link is no longer active on the CX page.

Does the CX policy extend to through-checking baggage on separate tickets to non-oneworld carriers but carriers with which it has an interline agreement?

christep Jan 8, 2019 3:32 am

Yes.
Through-check to final destination Frequently asked questions - Cathay Pacific

allset2travel Jan 25, 2019 1:17 pm

I think I know the answer (NO). However I feel perhaps fellow FTers can confirm (or not).

I have a long layover at KUL. Incoming flight on MH from BOM and connecting to JL to NRT. Any chance of getting my checked bag all the way to NRT?

Also, which is my KLIA arriving terminal and JL deaparting terminal? Air side international to international transfer OK?

Thanks

Mwenenzi Jan 25, 2019 6:00 pm


Originally Posted by allset2travel (Post 30700494)
I have a long layover at KUL. Incoming flight on MH from BOM and connecting to JL to NRT. Any chance of getting my checked bag all the way to NRT?

Also, which is my KLIA arriving terminal and JL departing terminal? Air side international to international transfer OK?

From FT thread MH will through check on separate PNR's. But if you have a long/overnight layover they may do something different
FT thread-->https://www.flyertalk.com/forum/mala...e-tickets.html

The term "connecting" usually means 2 or more flights on the same PNR. If you have separate PNR's you are not connecting. A PNR can have 2 or more tickets.

KUL airport web site--> KL International Airport (KUL) KLIA and klia2 | Malaysia Airports by Malaysia Airports Holdings Berhad (MAHB)

allset2travel Jan 25, 2019 9:48 pm


Originally Posted by Mwenenzi (Post 30701435)
From FT thread MH will through check on separate PNR's. But if you have a long/overnight layover they may do something different
FT thread-->https://www.flyertalk.com/forum/mala...e-tickets.html

The term "connecting" usually means 2 or more flights on the same PNR. If you have separate PNR's you are not connecting. A PNR can have 2 or more tickets.

KUL airport web site--> KL International Airport (KUL) KLIA and klia2 Malaysia Airports by Malaysia Airports Holdings Berhad (MAHB)

Thanks for the quick reply and the links. Much appreciated!
My flights (BOM-KUL by MH) and (KUL-NRT by JL) are on 1 PNR, with a less than 24 hours layover at KUL. Both flights are in business cabin.

Mwenenzi Jan 26, 2019 12:10 am


Originally Posted by allset2travel (Post 30701960)
My flights (BOM-KUL by MH) and (KUL-NRT by JL) are on 1 PNR, with a less than 24 hours layover at KUL. Both flights are in business cabin.

On 1 PNR bags should be through checked

anubond005 Jan 29, 2019 10:40 am

Hello, I need some help on CX and AA. My wife and infant is flying KTM-ORD on CX J and than AA economy from ORD to ATL on a different pnr bought using avios. Would it be possible for CX to tag bags all the way to ATL? I know she needs to collect bags in ORD and recheck them. Please advice. Thanks.

Mwenenzi Jan 29, 2019 3:10 pm


Originally Posted by anubond005 (Post 30714892)
I need some help on CX and AA. My wife and infant is flying KTM-ORD on CX J and than AA economy from ORD to ATL on a different pnr bought using avios. Would it be possible for CX to tag bags all the way to ATL? I know she needs to collect bags in ORD and recheck them. Please advice.

CX policy is to through check bags on separate itineraries when asked.
But as they will need USA customs clearance/inspection will it make any difference?
Or are you trying to avoid AA baggage fees?

anubond005 Feb 6, 2019 1:33 pm


Originally Posted by Mwenenzi (Post 30716004)
CX policy is to through check bags on separate itineraries when asked.
But as they will need USA customs clearance/inspection will it make any difference?
Or are you trying to avoid AA baggage fees?

Yes, trying to avoid AA baggage fee because they prob pack 30kgs as allowed by CX in J

ALGU Feb 24, 2019 2:33 pm

If I don't have oneworld status and I fly from HKG-LHR in CX First (award) and then LHR-KEF in BA Economy (cash, non-basic), I understand that CX will interline the the luggage but will I be able to check in a second piece without penalty due to the second leg only including one? I assume yes, but not with confidence as these are separate tickets.

CXCPA Feb 25, 2019 4:09 am

UL-BA interline?
 
Am traveling Sin-cmb-lhr on UL and Lhr-waw on BA does anyone know if UL will interline from SIN to WAW on separate tickets ? Both seem to arrive and depart t3 if through check is enabled do I have to clear immigration and recheck in luggage or just a simple security check ? Thanks

Calchas Mar 2, 2019 5:51 pm


Originally Posted by ALGU (Post 30816901)
If I don't have oneworld status and I fly from HKG-LHR in CX First (award) and then LHR-KEF in BA Economy (cash, non-basic), I understand that CX will interline the the luggage but will I be able to check in a second piece without penalty due to the second leg only including one? I assume yes, but not with confidence as these are separate tickets.

In theory, no, in practice, at the CX F counter, I suspect they might look the other way

petez Jun 2, 2019 9:55 am

LATAM to BA ??
 
Any update on the chances of interlining SCL - JFK (LA) to JFK - LHR (BA) on separate PNR ?

Mwenenzi Jun 2, 2019 3:29 pm


Originally Posted by petez (Post 31162871)
Any update on the chances of interlining SCL - JFK (LA) to JFK - LHR (BA) on separate PNR ?

From the link in wiki LA will not interline on separate tickets.
Anyway for USA (most airports) you have to process USA immigration & customs will all your checked & carry-on bags even if interlined.
How will you get a boarding pass/document check for BA?

petez other thread-->https://www.flyertalk.com/forum/brit...check-etc.html

KARFA Jun 3, 2019 3:21 pm


Originally Posted by Mwenenzi (Post 31163747)
How will you get a boarding pass/document check for BA?

This can be done at check in, or if not going via check in at the lounges, or there is a service desk in T7 near gate 6, or failing all of that at the gate. Usually those with outstanding document checks are called to the service desk before boarding. The lack of a document check should not prevent the bp being issued.

The LA flight arrives around 0930 - the OP has got quiet a wait before the BA flight as the first departure to LHR isn't until 1830!

petez Jun 4, 2019 12:35 pm


Originally Posted by KARFA (Post 31167229)
The LA flight arrives around 0930 - the OP has got quiet a wait before the BA flight as the first departure to LHR isn't until 1830!

Not leaving until 11.00pm, so day at leisure in New York. Will do OLCI and meal in Lounge in the evening

Many thanks

combakkid Jun 4, 2019 3:16 pm

BA Deceptive Business Practices.... FLYERS BEWARE!!!

I have a British Airways credit from an unused flight last Summer that I just found out is worthless because the restrictions they apply to it. None of those restrictions were explained to me when I was sold on this credit instead of a partial refund. Don't make the same mistake I made. BA credits are totally worthless!
I will now only fly Florida-London on Norwegian. BA used to be a great company, they have lost their way slowly over time.... now they've lost my trust forever.

JAXBA Jun 5, 2019 8:25 am


Originally Posted by combakkid (Post 31170794)
…None of those restrictions were explained to me when I was sold on this credit instead of a partial refund…

While this is a thread about checking in bags on separate tickets…, dare we ask if you thought to ask what limitations there were at the time you accepted the 'credit'?

I'd guess there was a time limit, and possibly a restriction on the direction it could be used in if it was the return half of a ticket?

If you'd like help using the value of your credit, we can try and work that out, but if you wanted to rant then I hope you feel better now.

kq747 Oct 19, 2020 9:31 pm

Weird question: does anyone know or have experience with asking the check in agent at departure point to interline/tag a bag between co located airports e.g. arriving in to JFK and connecting from LGA or arriving into IAD and connecting through DCA? Obviously the bag would have to be claimed by the passenger at the port of entry and the passenger would have to get it to the next airport but can the original check in agent tag it for a different airport?

donb25 Aug 7, 2022 4:54 pm


Originally Posted by Himeno (Post 27576154)
The new policy returned oneworld to industry standard re interlining across tickets/PNRs. Carriers can chose to do more then that should they decide to.

UL, JL and MH will still check through across tickets.
BA and QR will not check through, period. Even to themselves.
CX will check through to other CX/KA flights.
QF and AA will check through to their own flights, will check through to other oneworld provided one ticket is an award.

I have an award ticket in Business on AA DFW-DOH and paid seat in economy DOH-SYZ on QR. Does this policy stand where AA will check my luggage all the way through to final destination?

Mwenenzi Aug 7, 2022 5:02 pm


Originally Posted by donb25 (Post 34494719)
I have an award ticket in Business on AA DFW-DOH and paid seat in economy DOH-SYZ on QR. Does this policy stand where AA will check my luggage all the way through to final destination?

Same answer as when asked in the other threads/posts. Asking again will not change the AA policy
https://www.flyertalk.com/forum/amer...l#post34494611


Originally Posted by donb25 (Post 34494439)
Hello, I am traveling in a few weeks DFW-DOH via AA on a one-way award ticket and connecting to QR from DOH-SYZ on a paid one-way ticket a few hours later. When checking in at DFW what would be my best option to process luggage through to final destination as these are both Oneworld alliance members? Also, would I have QR lounge access in DOH since my flight segment from JFK-DOH is in J?

A question for the AA forum.
AA does not interline bags on separate tickets. Even AA to AA
AA forum--->https://www.flyertalk.com/forum/amer...es-2016-a.html
You will need to collect your bags and then check-in / bag drop at DOH. Check you can enter Qatar.
A map from Great Circle Mapper - Great Circle Mapper

DOH-SYZ in economy? Lounges access is for departures. Not arrivals

KARFA Aug 7, 2022 5:08 pm


A map from Great Circle Mapper - Great Circle Mapper

DOH-SYZ in economy? Lounges access is for departures. Not arrivals
not sure what the gcmap link is relevant, but I think the oneworld rules on connecting flights is actually relevant here assuming the OP is in Y for the onward connection.

donb25 Aug 8, 2022 9:55 am


Originally Posted by Himeno (Post 27576154)
The new policy returned oneworld to industry standard re interlining across tickets/PNRs. Carriers can chose to do more then that should they decide to.

UL, JL and MH will still check through across tickets.
BA and QR will not check through, period. Even to themselves.
CX will check through to other CX/KA flights.
QF and AA will check through to their own flights, will check through to other oneworld provided one ticket is an award.

What if both tickets are awards? I have two separate PNRs booked via award miles/points through AA.com. 1st = DFW-JFK-DOH on AA metal, 2nd = DOH-SYZ on QR (OW alliance member). When I check-in at DFW will they process my luggage all the way through?

donb25 Aug 8, 2022 10:48 am


Originally Posted by KARFA (Post 34494742)
rules on connecting flights is actually relevant here assuming the OP is in Y for the onward connection.

Yes, inbound from JFK in J and outbound DOH-SYZ is Y.

Dave Noble Aug 8, 2022 1:23 pm


Originally Posted by donb25 (Post 34496464)
What if both tickets are awards? I have two separate PNRs booked via award miles/points through AA.com. 1st = DFW-JFK-DOH on AA metal, 2nd = DOH-SYZ on QR (OW alliance member). When I check-in at DFW will they process my luggage all the way through?

That post quoted is from nearly 6 years ago. As asked and answered in the other thread, AA will not check baggage through across separate reservations

If having to collect baggage is a big issue , then you need to rebook as a through booking or rebook onto QR DFW--DOH since QR will , I believe, check through (but check on the QR forum)


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