Diamond Desk & AC Skills Changes?
Apr 11, 2016 | 10:22 am
#1
Original Poster
Join Date: Feb 2013
Location: Somewhere In The Five Eyes
Posts: 238
Diamond Desk & AC Skills Changes?
Back to flying AA ... Because contract fares. First intl trip on AA since. Inbound to ORD late (no gate avail) and missed my flight to FCO. While waiting for a gate, Platinum Desk declined to protect my resv ... Saying "we don't do that anymore." Is this true?
What should have been a simple, re-book my paid 'J' resv and Alitalia connection for tomorrow, occupied 3 AC reps for 40 mins. It was obvious that intl and interline was beyond them. They did rebook ORD:FCO, but cancelled everything beyond FCO, including my return.
Was I just having a run of bad luck? Or, have Platinum and AC rep skill/abilities erroded in the past 4 years?
Explained my situation to a tkt agent at the F/J/Platinum counter outside security ... And asked who is the ticketing goddess that can unwind messes made by well intentioned others? She returned with "Michelle." Michelle rocks. It took her ~30 mins to rebuild the deleted segments on AA, Alitalia and Maroc.
What should have been a simple, re-book my paid 'J' resv and Alitalia connection for tomorrow, occupied 3 AC reps for 40 mins. It was obvious that intl and interline was beyond them. They did rebook ORD:FCO, but cancelled everything beyond FCO, including my return.
Was I just having a run of bad luck? Or, have Platinum and AC rep skill/abilities erroded in the past 4 years?
Explained my situation to a tkt agent at the F/J/Platinum counter outside security ... And asked who is the ticketing goddess that can unwind messes made by well intentioned others? She returned with "Michelle." Michelle rocks. It took her ~30 mins to rebuild the deleted segments on AA, Alitalia and Maroc.
Last edited by gqZJzU4vusf0Z2,$d7; Apr 11, 2016 at 1:45 pm
Apr 11, 2016 | 11:00 am
#2
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 12,526
Back to flying AA ... Because contract fares. First intl trip on AA since. Inbound to ORD late (no gate avail) and missed my flight to FCO. While waiting for a gate, Diamond Desk declined to protect my resv ... Saying "we don't do that anymore." Is this true?
What should have been a simple, re-book my paid 'J' resv and Alitalia connection for tomorrow, occupied 3 AC reps for 40 mins. It was obvious that intl and interline was beyond them. They did rebook ORD:FCO, but cancelled everything beyond FCO, including my return.
Was I just having a run of bad luck? Or, have Diamond and AC rep skill/abilities erroded in the past 4 years?
Explained my situation to a tkt agent at the F/J/Diamond counter outside security ... And asked who is the ticketing goddess that can unwind messes made by well intentioned others? She returned with "Michelle." Michelle rocks. It took her ~30 mins to rebuild the deleted segments on AA, Alitalia and Maroc.
What should have been a simple, re-book my paid 'J' resv and Alitalia connection for tomorrow, occupied 3 AC reps for 40 mins. It was obvious that intl and interline was beyond them. They did rebook ORD:FCO, but cancelled everything beyond FCO, including my return.
Was I just having a run of bad luck? Or, have Diamond and AC rep skill/abilities erroded in the past 4 years?
Explained my situation to a tkt agent at the F/J/Diamond counter outside security ... And asked who is the ticketing goddess that can unwind messes made by well intentioned others? She returned with "Michelle." Michelle rocks. It took her ~30 mins to rebuild the deleted segments on AA, Alitalia and Maroc.
Apr 11, 2016 | 3:49 pm
#4
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 12,526