Diamond Desk & AC Skills Changes?
 

Back to flying AA ... Because contract fares. First intl trip on AA since. Inbound to ORD late (no gate avail) and missed my flight to FCO. While waiting for a gate, Platinum Desk declined to protect my resv ... Saying "we don't do that anymore." Is this true?

What should have been a simple, re-book my paid 'J' resv and Alitalia connection for tomorrow, occupied 3 AC reps for 40 mins. It was obvious that intl and interline was beyond them. They did rebook ORD:FCO, but cancelled everything beyond FCO, including my return.

Was I just having a run of bad luck? Or, have Platinum and AC rep skill/abilities erroded in the past 4 years?

Explained my situation to a tkt agent at the F/J/Platinum counter outside security ... And asked who is the ticketing goddess that can unwind messes made by well intentioned others? She returned with "Michelle." Michelle rocks. It took her ~30 mins to rebuild the deleted segments on AA, Alitalia and Maroc.

What is the "diamond desk?" Are you referring to somebody with AA?

Should have said LTP - still stuck in Delta-speak.

LTP = lifetime Platinum? AA? I really want to send your question to somewhere that it can be answered. Sounds like it should be the AA board.

Gardyloo
Oneworld moderator