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-   -   LAX - TBIT oneworld Lounge Access (Combined thread) (https://www.flyertalk.com/forum/oneworld/1626541-lax-tbit-oneworld-lounge-access-combined-thread.html)

77W_12A Oct 6, 2016 7:32 am


Originally Posted by Dr. HFH (Post 27264192)
One of several reasons that I've switched to QRPC starting with this year. Currently AA EXP. I'll be Emerald (QRPC PLT) with my next flight, which will give me access to domestic Admirals Clubs, saving me $450/year.

I'm happy to say there was no problem whatsoever when I went to the QF F lounge for my AA LAX-LAS flight. I had to show my CX DM (Emerald) card. That was it.

Eneka Nov 17, 2016 1:41 pm

assuming I read everything correct, I'm flying LAX-MIA J (three class) American flight. I have no status'. I can enter the oneworld business lounge but not the QF F lounge correct?

MahiMahi524 Jan 15, 2017 3:48 pm

nevermind figured out my original question... next question is if I have 2 companions while flying CX F while they are flying AA Y (both LAX-HKG), can I guest 1 into the business lounge and 1 into the first lounge and just go back and forth between them?

christep Jan 16, 2017 12:29 am

No - you must be present in the lounge where your guest is present throughout the duration of their stay.

(In principle at least)

BigE Feb 21, 2017 9:28 am

Is there a rule that you can only visit one of the two lounges when flying JAL?

I am AA exec plat and was flying on JAL to KIX (ticket purchased on AA.com). I first went to the QF first lounge (early morning) but when I realized they wouldn't have the lunch menu until noon, I went to the business lounge, where the lunch buffet starts at 11 AM (according to the QF lounge agent). But the business lounge agent told me that I couldn't enter because JAL will only pay for access to one lounge.

pbd456 Feb 21, 2017 2:37 pm

i have no problem to enter the J lounge with my JAL Sapphire status card even my boarding pass says AA exe plat.

lcpteck Feb 22, 2017 10:37 am


Originally Posted by pbd456 (Post 27939885)
i have no problem to enter the J lounge with my JAL Sapphire status card even my boarding pass says AA exe plat.

I entered the lounge with my MH Gold Card even though my boarding pass is credited to JL.

BigE Feb 23, 2017 4:42 pm

This trip, I tried out the business lounge instead of the first lounge, so I could get lunch before my flight. But it turns out that they also opened for lunch at noon, not at 11 AM like I was told.

bdw1120 Mar 10, 2017 8:23 pm


Originally Posted by BigE (Post 27949976)
This trip, I tried out the business lounge instead of the first lounge, so I could get lunch before my flight. But it turns out that they also opened for lunch at noon, not at 11 AM like I was told.

Glad they let you in! I came back from KIX connecting at LAX a while ago. Tried to access business lounge but JL agent directed us to QF first class lounge.

I explicitly said I preferred the business class lounge but no success.

urww Mar 15, 2017 7:59 am

Still cannot figure out if they let you into OneWorld TBIT business class lounge if flying on stand alone domestic ticket. Looks like there are some conflicting reports.

What are the most recent experience?

I'm arriving to TBIT from AMS (KLM) and then departing AA economy LAX-PHX (separate ticket). I have OneWorld Sapphire status (BA). Will they let me in?

serfty Mar 15, 2017 10:59 am

Your BA status combined your PHX flight should be enough to get access by the rules.

Sadly, some staff do not understand the rules. Your KLM flight has no bearing on this.

ralphs Apr 8, 2017 2:45 am

Anyone know if this lounge has its own lost and found? I would contact the lounge but can't find any direct contact.

I lost a jacket, and contacting LAWA Police and TSA haven't worked out.

serfty Apr 8, 2017 4:12 am

These pages indicate a FAX number:

http://www.qantas.com/travel/airline...unge/global/en

http://www.qantas.com/travel/airline...unge/global/en

txflyer77 Apr 8, 2017 10:22 am


Originally Posted by ralphs (Post 28145922)
Anyone know if this lounge has its own lost and found? I would contact the lounge but can't find any direct contact.

I lost a jacket, and contacting LAWA Police and TSA haven't worked out.

FWIW, Yelp lists (310) 348-0750 as the phone number for the lounge. No idea if that's correct or not.

serfty Apr 8, 2017 7:19 pm

Well, the FAX number is listed as Fx:+1 (310) 348 0751, so that's promising.
ISTR, that it did apear on Qantas.com before but had been removed.

urww Apr 11, 2017 9:26 am


Originally Posted by serfty (Post 28040894)
Your BA status combined your PHX flight should be enough to get access by the rules.

Sadly, some staff do not understand the rules. Your KLM flight has no bearing on this.

Thanks, serfty. I know that by the books I'm supposed to have access to the lounge unconditionally (:D). Though reports in this tread and what I heard from some of my friend indicate the experience might be seriously different. That's why I was asking about others recent experience.

lewis_saint Aug 11, 2017 8:38 pm

A friend of mine flying in J on AA LAX-JFK (with no status) was just turned down from the oneworld business lounge at LAX, despite the rules:


Departing in First or Business on AA on a domestic flight three class flight or over five hours in length (currently, LAX-JFK and domestic F LAX-BOS).
They were told:
"We received a new policy yesterday via email stating that you're ineligible on a domestic flight. This new policy is not published anywhere online."

Lounge staff were adamant, despite my friend asking for a second opinion. Very frustrating. Anyone else with experience like this?

moa999 Aug 12, 2017 3:09 am

Pretty pathetic if its true.
Fine if they want to change policy, but they need to publish it online and give customers some period of notice.

serfty Aug 12, 2017 6:53 pm


Originally Posted by lewis_saint (Post 28679235)
...
They were told:
"We received a new policy yesterday via email stating that you're ineligible on a domestic flight. This new policy is not published anywhere online."...

I suspect it's another staff training issue.

"No class of service based access for passengers on "Domestic" Itineraries except for those with on three class services to Miami or New York" ...

appears been dumbed down to:

..."No class of service based access for passengers on "Domestic" Itineraries".


By the current published rules, Business Class passengers traveling on an American Airlines Marketed and Operated flight sold with three classes between Los Angeles & New York or Los Angeles & Miami should have access.

SNA_Flyer Aug 13, 2017 7:34 am

I hope it's just a training issue. These lounges love to make up rules that "are so new they aren't published yet". Yet if they truly wanted to deny access under published policy they could just do so on the basis of capacity like so many US BA lounges do. I'm not too far away from becoming QF SG and a few more months to WP (Already AA EXP for another year). I fly a lot of domestics out of LAX. It's going to be interesting to see the consistency of access.

serfty Aug 14, 2017 12:26 am

There's been an update to the oneworld site in the last day or two.

I saw it reported here: http://www.flyertalk.com/forum/28683949-post586.html

It now indicates access for those transcon flights:

customers travelling in First or Business class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge access.
The three class aspect has been dropped.

danger Aug 14, 2017 12:54 am


Originally Posted by serfty (Post 28686778)
There's been an update to the oneworld site in the last day or two.

I saw it reported here: http://www.flyertalk.com/forum/28683949-post586.html

It now indicates access for those transcon flights:

The three class aspect has been dropped.

So there's actually greater access now?

serfty Aug 14, 2017 1:00 am


Originally Posted by danger (Post 28686861)
So there's actually greater access now?

I believe so, although I suspect there's not many direct 2 class services to JFK.

What would be interesting is those in "First" (booked in J) on a two class service to, say, MIA. Would they be eligible for First lounge access?

headinclouds Aug 14, 2017 1:03 pm

Well, to me it is not so clear cut. The text specifically mentions access to AA lounges when travelling solely domestic flights. To me, it means that access to AA lounges is allowed when flying F/J on the specific transcon flights regardless of 2 or 3 class planes.

yerffej201 Aug 16, 2017 3:22 pm


Originally Posted by serfty (Post 26564202)
yes! (As long as it had a *O flight number).

For a non AAdvantage *O Emerald you simply need to be flying out of LAX on the same day on a *O operated and marketed flight.

Are the staff here still idiots and deny non-aa owe on domestic itins?

serfty Aug 16, 2017 4:01 pm

I would not call the staff idiots.

I would suggest the rules can seem complex to some employees and often retraining is required - especially when staff had been instructed by managers who themselves misinterpreted the access rules.

yerffej201 Aug 16, 2017 5:35 pm


Originally Posted by serfty (Post 28699237)
I would not call the staff idiots.

I would suggest the rules can seem complex to some employees and often retraining is required - especially when staff had been instructed by managers who themselves misinterpreted the access rules.

it is very straight forward.
OWE non-aa get access on any oneworld ticket. the end. that is not complex at all.

Calchas Aug 16, 2017 6:02 pm


Originally Posted by yerffej201 (Post 28699098)
Are the staff here still idiots and deny non-aa owe on domestic itins?

Not in my experience.

yerffej201 Aug 16, 2017 6:12 pm


Originally Posted by Calchas (Post 28699618)
Not in my experience.

yay, thx

serfty Aug 16, 2017 10:07 pm


Originally Posted by yerffej201 (Post 28699546)
it is very straight forward.
OWE non-aa get access on any oneworld ticket. the end. that is not complex at all.

Ah, it was real question, not something rhetorical.

Of course, you could check the Access ready reckoner at the start of this thread's wiki.

PHLGovFlyer Aug 27, 2017 6:11 am

QF/OW lounge access with separate PNRs?
 
I'll be arriving LAX on a CX flight from HKG in coach. A few hours later I'll be departing LAX on an AA flight in coach. The two flights are on separate PNRs. As a OWE will I have access to either the OW lounge or QF F lounge in TBIT based on the inbound international flight rule for lounge access? Or do the separate PNRs disqualify me?

serfty Aug 27, 2017 3:55 pm

There are no single PNR/ticket caveats in the oneworld rules for lounge entry based on longhaul (over 5 hours) flights connecting with shorthaul. Lounge entry should be available.

To avoid confusion, make sure you present your CX HKG-LAX BP and your AA BP together.

wandering_fred Aug 28, 2017 7:09 am

Given that AA EXP do not have automatic lounge access for USA domestic flights, but do have access if the domestic flight is continuing from an international long haul, presentation of both boarding passes would be expected. I don't recall any specific verbiage in the AA "rules" requiring that both segments be in the same PNR, but I suspect that they would be expected to be a "normal" connection.

Happy wandering

Fred

kar don Sep 20, 2017 11:06 pm

I am a AA Platinum traveling with a companion (AA Gold) from NRT to LAX (AA metal) and LAX to PHX (also AA metal). Will we have trouble getting into the OW LAX TBIT BUSINESS lounge on our layover between flights? I see most people getting hassled by the first class lounge not a lot of stories on the business class lounge...

serfty Sep 21, 2017 1:44 am


Originally Posted by kar don (Post 28840873)
I am a AA Platinum traveling with a companion (AA Gold) from NRT to LAX (AA metal) and LAX to PHX (also AA metal). Will we have trouble getting into the OW LAX TBIT BUSINESS lounge on our layover between flights? I see most people getting hassled by the first class lounge not a lot of stories on the business class lounge...

You should be fine with guest on the basis of:

  • AAdvantage Executive Platinum & Platinum tier traveling on a oneworld Marketed and Operated flight NOT solely part of a "North American* Itinerary".


kar don Sep 21, 2017 9:34 am


Originally Posted by serfty (Post 28841205)
You should be fine with guest on the basis of:

agreed! but people get denied at the first class lounge when they meet the OW official rules... was wondering if this was also the case at the business lounge or just a first class lounge issue?

serfty Sep 21, 2017 3:29 pm

Eligible PAX can be denied at any time but with these lounges it's generally in relation to misinformed staff.

I suggest since the utter debacle last year when they were given incorrect instruction, most staff seem to correctly know the rules.

That is not to say there won't be isolated issues going forward.

What can you really do? Not try to access on the basis of a remote chance of being denied?

kar don Sep 21, 2017 4:13 pm


Originally Posted by serfty (Post 28843753)
Eligible PAX can be denied at any time but with these lounges it's generally in relation to misinformed staff.

I suggest since the utter debacle last year when they were given incorrect instruction, most staff seem to correctly know the rules.

That is not to say there won't be isolated issues going forward.

What can you really do? Not try to access on the basis of a remote chance of being denied?

Just looking for some data points on the business class lounge to predict how likely I will get entry as this is basing my connecting flight decision to PHX on AA instead of WN. I appreciate your help.

teemuflyer Sep 21, 2017 4:35 pm


Originally Posted by kar don (Post 28843896)
Just looking for some data points on the business class lounge to predict how likely I will get entry as this is basing my connecting flight decision to PHX on AA instead of WN. I appreciate your help.

You'll be fine..

TexasAussie Jun 12, 2019 11:35 am

First time poster, long time lurker. I'll be flying AA/FJ DFW-LAX-NAN in economy as a OW Sapphire (AA PLT). My question is, will this permit me to use the OW Lounge in LAX? Not sure if OW Connect member FJ qualifies me to use the lounge? Thanks.


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