FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   oneworld (https://www.flyertalk.com/forum/oneworld-411/)
-   -   LAX - TBIT oneworld Lounge Access (Combined thread) (https://www.flyertalk.com/forum/oneworld/1626541-lax-tbit-oneworld-lounge-access-combined-thread.html)

IceTrojan May 14, 2016 2:06 pm


Originally Posted by Huskiez (Post 26625754)
My wife and I will be traveling JFK-LAX-SYD and SYD-LAX-JFK, all on AA metal.

We are both EXP. We applied SWU but they are waitlisted, and we are currently in Y.

I wanted to confirm we should be eligible for Qantas First Lounge access both on the outgoing and inbound as long as we keep all of our boarding passes (assuming we are in economy for all legs)? Thank you in advance... normally I wouldn't ask but just given all the rejection that has happened at this lounge I feel I need to confirm.

Yes theoretically you should have access based on elite status + international legs. Keeping your SYD-LAX boarding pass is especially a good idea, in case they think you're on only on a domestic leg.

teemuflyer May 14, 2016 2:37 pm


Originally Posted by Huskiez (Post 26625754)
My wife and I will be traveling JFK-LAX-SYD and SYD-LAX-JFK, all on AA metal.

We are both EXP. We applied SWU but they are waitlisted, and we are currently in Y.

I wanted to confirm we should be eligible for Qantas First Lounge access both on the outgoing and inbound as long as we keep all of our boarding passes (assuming we are in economy for all legs)? Thank you in advance... normally I wouldn't ask but just given all the rejection that has happened at this lounge I feel I need to confirm.


Originally Posted by IceTrojan (Post 26625785)
Yes theoretically you should have access based on elite status + international legs. Keeping your SYD-LAX boarding pass is especially a good idea, in case they think you're on only on a domestic leg.

You should have no issues. Went through there recently on a flight to NRT, and was welcomed in as an EXP. But as mentioned above, it's good to have your Int'l segment BPs available to make the lounge check-in smoother.

SK AAR May 15, 2016 6:34 am

Arrived in BA F and was denied entry to QF lounge with my onward AA flight in J
 
Here is my experience Friday last week:

We arrived LAX on BA in F and after check-in at T4 with AA for our flight to MEX in J class (the lines for security check at T4 were very long :td:) we proceeded to the GF F lounge at TBIT via the Connector, only to be told by a guy at the entrance (who may have been the guy written about in this thread too) that access was not allowed due to our continuing AA flight in J class rather than First. Despite pointing out/explaining the OW rules for F lounges, I was told that this lounge is special/has special rules and will only provide access based on your departing flight. I became rather annoyed by that BS and asked for how to make a complaint. I receive a card with the following:

www.qantas.com/yourexperiencewithqantas

It was quite obvious to me that this guy had had similar complaints before because he very quickly pulled out an iPad and scrolled through the QF access rules to support his no access argument.

Is it worth to pursue it with comments/a complain to QF?

That aside, we has no problems getting access to the QF business class lounge next door and it was actually quite good (but very crowded due to 3 QF flights departing to OZ)

teemuflyer May 15, 2016 10:21 am


Originally Posted by SK AAR (Post 26628130)
Here is my experience Friday last week:

We arrived LAX on BA in F and after check-in at T4 with AA for our flight to MEX in J class (the lines for security check at T4 were very long :td:) we proceeded to the GF F lounge at TBIT via the Connector, only to be told by a guy at the entrance (who may have been the guy written about in this thread too) that access was not allowed due to our continuing AA flight in J class rather than First. Despite pointing out/explaining the OW rules for F lounges, I was told that this lounge is special/has special rules and will only provide access based on your departing flight. I became rather annoyed by that BS and asked for how to make a complaint. I receive a card with the following:

www.qantas.com/yourexperiencewithqantas

It was quite obvious to me that this guy had had similar complaints before because he very quickly pulled out an iPad and scrolled through the QF access rules to support his no access argument.

Is it worth to pursue it with comments/a complain to QF?

That aside, we has no problems getting access to the QF business class lounge next door and it was actually quite good (but very crowded due to 3 QF flights departing to OZ)

Absolutely worth complaining to QF. The "guy" was completely wrong and the only way he'll be corrected if he gets notified by someone from QF from the sounds of it.

Connecting between oneworld marketed and operated flights:

First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).

Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.

You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.

danger May 16, 2016 7:22 am


Originally Posted by teemuflyer (Post 26628846)
Absolutely worth complaining to QF. The "guy" was completely wrong and the only way he'll be corrected if he gets notified by someone from QF from the sounds of it.

Connecting between oneworld marketed and operated flights:

First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).

Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.

You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.

The oneworld website obviously spells all that out and access should have been granted on that basis. But the Qantas website, which goes into great detail about all the ways each lounge can be accessed, makes no mention of this part of the oneworld policy.

Who is correct?

teemuflyer May 16, 2016 8:05 am


Originally Posted by danger (Post 26632702)
The oneworld website obviously spells all that out and access should have been granted on that basis. But the Qantas website, which goes into great detail about all the ways each lounge can be accessed, makes no mention of this part of the oneworld policy.

Who is correct?

Oneworld in the case of connecting F pax, since they don't mention anything about it (i.e. OW class of service rules). The OW rules they do mention are around Tier Status, and in that case it is made clear that OW Emeralds have access to the QF First lounges when flying on a OW operated and marketed flight..

IceTrojan May 16, 2016 6:48 pm

So I just had a nice chat with two seemingly very experienced agents at the F lounge. My takeaways:

- They knew the rules, including AA EXPs coming off an int'l sector, as well as non-AA EMDs flying domestic flights.

- They referenced the QF website, which he pulled up on his iPad.

- There are new agents as of a couple of weeks ago. They surmised that they might not know the rules.

- They suggested that if a guest feels like they are being denied entry improperly to request a supervisor or manager come confirm.

Hope this helps.

sts603 May 18, 2016 3:06 am


Originally Posted by IceTrojan (Post 26635978)
So I just had a nice chat with two seemingly very experienced agents at the F lounge. My takeaways:

- They knew the rules, including AA EXPs coming off an int'l sector, as well as non-AA EMDs flying domestic flights.

- They referenced the QF website, which he pulled up on his iPad.

- There are new agents as of a couple of weeks ago. They surmised that they might not know the rules.

- They suggested that if a guest feels like they are being denied entry improperly to request a supervisor or manager come confirm.

Hope this helps.

So maybe a change is in store? Any other updates?

no2chem May 30, 2016 6:19 pm

Hello oneworld people,

I was denied access today as an AA EXP NRT-LAX (JL Y) LAX-SJC (AA F). I posted about it on another thread http://www.flyertalk.com/forum/26703244-post596.html.

IceTrojan May 30, 2016 6:22 pm


Originally Posted by no2chem (Post 26703253)
Hello oneworld people,

I was denied access today as an AA EXP NRT-LAX (JL Y) LAX-SJC (AA F). I posted about it on another thread http://www.flyertalk.com/forum/26703244-post596.html.

Did you ask for a supervisor? If so, what was the response?

This really shouldn't still be happening.

danger May 30, 2016 8:35 pm

Why are there two threads on this? The aforementioned thread seems to cover the very same issues as this one.

no2chem May 30, 2016 9:06 pm


Originally Posted by IceTrojan (Post 26703265)
Did you ask for a supervisor? If so, what was the response?

This really shouldn't still be happening.

Yep, I did, the supervisor agreed with the agent, though he didn't really look like a supervisor. Maybe the holiday staff (was memorial day) isn't so great.


Originally Posted by danger (Post 26703649)
Why are there two threads on this? The aforementioned thread seems to cover the very same issues as this one.

I guess one is for general oneworld (as it is a oneworld lounge) - so like BAEC, airberlin etc members trying to get access, while the other is specific to AA issues.

sts603 May 31, 2016 10:28 am

I had no issue accessing the QF F lounge with my BA Gold card and a domestic AA boarding pass (specifically transcon J).

bedelman Aug 10, 2016 7:37 am

lax-bos f pax get access?
 
The Wiki says access is provided to the Oneworld Business Lounge (operated by Qantas) for "Departing in First or Business on AA on a domestic flight three class flight or over five hours in length (currently, LAX-JFK and domestic F LAX-BOS).". Is this still being followed? My understand is that no-status or AA-status front-cabin LAX-BOS pax wouldn't otherwise have any lounge access, so this is a valuable benefit for such pax if truly provided.

So far as I know, no official page (e.g. on Qantas' site, Oneworld's site, AA's site) confirms this benefit as described in the wiki. If anyone knows such a citation, I'd certainly appreciate it.

teemuflyer Aug 10, 2016 7:47 am


Originally Posted by bedelman (Post 27043238)
The Wiki says access is provided to the Oneworld Business Lounge (operated by Qantas) for "Departing in First or Business on AA on a domestic flight three class flight or over five hours in length (currently, LAX-JFK and domestic F LAX-BOS).". Is this still being followed? My understand is that no-status or AA-status front-cabin LAX-BOS pax wouldn't otherwise have any lounge access, so this is a valuable benefit for such pax if truly provided.

So far as I know, no official page (e.g. on Qantas' site, Oneworld's site, AA's site) confirms this benefit as described in the wiki. If anyone knows such a citation, I'd certainly appreciate it.

No access for LAX-BOS flight F pax unless a non-AA OWE, and they could be flying Y..


All times are GMT -6. The time now is 12:21 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.