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-   -   Oneworld connection protection on separate tickets (https://www.flyertalk.com/forum/oneworld/1613996-oneworld-connection-protection-separate-tickets.html)

linglingfool Jul 19, 2015 11:06 pm


Originally Posted by serfty (Post 25134456)
JonNYC posted this elsewhere: American Airlines Travel Agency Reference

... and the document: SalesLink - Booking and Ticketing Home

Excellent. Thanks for pointing that out.

chewable Jul 28, 2015 8:32 am

A bit stressed out about this...so just want to confirm.

I have a flight on AA to LAX, and on Qantas from LAX to Mel, separate tickets, AA fare codes. Layover is 1 hr 50 min.

According to the booking and ticketing doc, if my domestic AA flight to LAX is delayed and I miss my Qantas flight, then I will be rebooked on another Qantas flight as if I was on one ticket, correct? And I should check-in at the airport for my first flight and let them know my final destination?

Appreciate the confirmation

LondonElite Jul 30, 2015 8:47 am


Originally Posted by chewable (Post 25184522)
A bit stressed out about this...so just want to confirm.

I have a flight on AA to LAX, and on Qantas from LAX to Mel, separate tickets, AA fare codes. Layover is 1 hr 50 min.

According to the booking and ticketing doc, if my domestic AA flight to LAX is delayed and I miss my Qantas flight, then I will be rebooked on another Qantas flight as if I was on one ticket, correct? And I should check-in at the airport for my first flight and let them know my final destination?

Appreciate the confirmation

You should be protected, by OW convention, though there has been increasing chatter that this is not a published and enforceable benefit.

guv1976 Jul 30, 2015 9:00 pm

Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)


Originally Posted by chewable
A bit stressed out about this...so just want to confirm.

I have a flight on AA to LAX, and on Qantas from LAX to Mel, separate tickets, AA fare codes. Layover is 1 hr 50 min.

According to the booking and ticketing doc, if my domestic AA flight to LAX is delayed and I miss my Qantas flight, then I will be rebooked on another Qantas flight as if I was on one ticket, correct? And I should check-in at the airport for my first flight and let them know my final destination?

Appreciate the confirmation

Assuming that the MCT for AA domestic to QF international at LAX is less than 1 hour, 50 minutes, then AA policy (not oneworld policy[/i] is for AA to re-accommodate you. Re-accommodation might involve putting you on another QF flight, but might involve re-routing you on a different carrier.

There has been no change to this AA policy.

Calchas Jul 31, 2015 11:15 am


Originally Posted by guv1976 (Post 25199227)
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)



Assuming that the MCT for AA domestic to QF international at LAX is less than 1 hour, 50 minutes, then AA policy (not oneworld policy[/i] is for AA to re-accommodate you. Re-accommodation might involve putting you on another QF flight, but might involve re-routing you on a different carrier.

There has been no change to this AA policy.

But the policy is no longer on the website?

serfty Jul 31, 2015 6:43 pm


Originally Posted by Calchas (Post 25201915)
But the policy is no longer on the website?

It is still publicly available - just moved - see earlier post #103 ...

fledglingraptormoon Sep 10, 2015 10:33 am

Help!
 
I purchased two separate tickets sin-mad via Doha on Qatar and mad-cuz via Miami and lima on AA. Due to problems with my esta registration not being recognized on the system, I was not able to check in online for my mad-cuz flight. Does anyone know if I'll still be protected in such circumstances? I've left 3 hours buffer between for the connection in Madrid. The other flights have about 2 hours buffer.

The reason I ask is that my very first flight has been delayed 3 hours now and everybody has been made to disembark the plane.... What are my options now?

This is worrying because I wanted enough time in Cusco to acclimatize before going on the Inca trail hike which I've also already paid for :(

Calchas Sep 10, 2015 10:50 am


Originally Posted by fledglingraptormoon (Post 25405322)
I purchased two separate tickets sin-mad via Doha on Qatar and mad-cuz via Miami and lima on AA. Due to problems with my esta registration not being recognized on the system, I was not able to check in online for my mad-cuz flight. Does anyone know if I'll still be protected in such circumstances? I've left 3 hours buffer between for the connection in Madrid. The other flights have about 2 hours buffer.

The reason I ask is that my very first flight has been delayed 3 hours now and everybody has been made to disembark the plane.... What are my options now?

This is worrying because I wanted enough time in Cusco to acclimatize before going on the Inca trail hike which I've also already paid for :(

AA may take care of you, assuming their offices are still open when you arrive in MAD. It used to be AA policy to protect people on separate tickets, but that has disappeared from their website recently. It might be worth telephoning the AA station in MAD.

You can also check the validity of your ESTA online at https://esta.cbp.dhs.gov

fledglingraptormoon Sep 10, 2015 11:29 am


Originally Posted by Calchas (Post 25405405)
AA may take care of you, assuming their offices are still open when you arrive in MAD. It used to be AA policy to protect people on separate tickets, but that has disappeared from their website recently. It might be worth telephoning the AA station in MAD.

You can also check the validity of your ESTA online at https://esta.cbp.dhs.gov

Thanks. I called AA and they said it's Qatar's responsibility to reticket and send us on our merry way to Cusco. Fingers crossed! Still waiting to board the plane in Singapore in the meantime.

vhrum Sep 10, 2015 12:28 pm


Originally Posted by Calchas (Post 25405405)
AA may take care of you, assuming their offices are still open when you arrive in MAD. It used to be AA policy to protect people on separate tickets, but that has disappeared from their website recently. It might be worth telephoning the AA station in MAD.

You can also check the validity of your ESTA online at https://esta.cbp.dhs.gov

If I'm reading OP's situation correctly, they certainly will take care of him per their policy. Though getting acclimatized to Cuzco for the Inca Trail is a different issue altogether, one that any rebooking does not resolve if it gets him into Cuzco too close to his departure.

JohnAx Sep 10, 2015 1:04 pm


Originally Posted by vhrum (Post 25405949)
If I'm reading OP's situation correctly, they certainly will take care of him per their policy. Though getting acclimatized to Cuzco for the Inca Trail is a different issue altogether, one that any rebooking does not resolve if it gets him into Cuzco too close to his departure.

FWIW the now-hidden policy said 'subject to change without notice', and the agent may not know it anyway (and in my limited experience the handling agent for QR at MAD was singularly unhelpful) but these things work themselves out.

OP should carry a paper copy of the e-ticket (and despite not being able to check in on-line probably would be successful in getting a bp at SIN or DOH).

Re altitude adjustment OP might want to get some diamox (acetazolamide) and start with the prophylactic dose (and minimize stressful work to the extent possible). Sounds like there's a guide, who will make sure it works out okay. It's not Everest.

Mwenenzi Sep 10, 2015 1:53 pm


Originally Posted by fledglingraptormoon (Post 25405633)
Thanks. I called AA and they said it's Qatar's responsibility to reticket and send us on our merry way to Cusco. Fingers crossed! Still waiting to board the plane in Singapore in the meantime.

SIN-DOH-MAD on QR and a separate ticket MAD-MIA-LIM-CUZ on AA/LA. Is MAD-MIA on a AA?
QR's only responsibility is to get you to MAD. There is no known published policy by OneWorld for protection on separate tickets. The middle east airlines are not know for their on ground assistance. At an out station will be less again.

AA have a published policy for separate AA/OW tickets. Hopefully they will/have assisted

If there is a problem with ESTA you will not be flying to the USA.

Please report back what happened

Calchas Sep 10, 2015 2:04 pm


Originally Posted by Mwenenzi (Post 25406300)
SIN-DOH-MAD on QR and a separate ticket MAD-MIA-CUZ on AA. Is MAD-MIA on a AA aircraft?
QR's only responsibility is to get you to MAD. There is no known published policy by OneWorld for protection on separate tickets. The middle east airlines are not know for their on ground assistance. At an out station will be less again.

AA have a published policy for separate AA/OW tickets. Hopefully they will/have assisted

If there is a problem with ESTA you will not be flying to the USA.

Please report back what happened

OP reported MAD-MIA-LIM-CUZ, presumably LIM-CUZ on LA
So far AA told OP to talk to QR

guv1976 Sep 10, 2015 3:50 pm

Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)


Originally Posted by Calchas

Originally Posted by Mwenenzi (Post 25406300)
SIN-DOH-MAD on QR and a separate ticket MAD-MIA-CUZ on AA. Is MAD-MIA on a AA aircraft?
QR's only responsibility is to get you to MAD. There is no known published policy by OneWorld for protection on separate tickets. The middle east airlines are not know for their on ground assistance. At an out station will be less again.

AA have a published policy for separate AA/OW tickets. Hopefully they will/have assisted

If there is a problem with ESTA you will not be flying to the USA.

Please report back what happened

OP reported MAD-MIA-LIM-CUZ, presumably LIM-CUZ on LA
So far AA told OP to talk to QR

AA's policy on separate oneworld/AA tickets says that it is the responsibility of the late-delivering carrier -- QR in this case -- to re-book the passenger to his ultimate destination. (How AA can impose this responsibility on another carrier is something I have never figured out.)

If QR is not cooperative, then presumably AA can do something to get QR to comply, or AA can re-accommodate the passenger on its own.

serfty Sep 10, 2015 4:11 pm


Originally Posted by Calchas (Post 25405405)
... It used to be AA policy to protect people on separate tickets, but that has disappeared from their website recently. It might be worth telephoning the AA station in MAD. ...

I suggest you re-read post #111 of this very thread and it's reference to post #103.

The policy is indeed publicly available online.


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