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-   -   Oneworld connection protection on separate tickets (https://www.flyertalk.com/forum/oneworld/1613996-oneworld-connection-protection-separate-tickets.html)

Mwenenzi Feb 17, 2015 1:58 am


Originally Posted by Himeno (Post 24364568)
It is stated oneworld policy that cross ticket connections between oneworld members will be protected provided MCT limits are met.

AA and oneworld said the same thing months ago.

The AA policy is on the AA web site

Himeno; Please provide the OneWorld link
Others have been asked but have failed to provide a verifiable link/direct crediable evidence.

Himeno Feb 17, 2015 3:15 am


Originally Posted by Mwenenzi (Post 24364668)
The AA policy is on the AA web site

Himeno; Please provide the OneWorld link
Others have been asked but have failed to provide a verifiable link/direct crediable evidence.

Someone quoted an email reply they got from oneworld in this forum a few months ago.

beardoc Feb 17, 2015 4:51 am

https://tradeuk.custhelp.com/app/ans...ail/a_id/3533/

Whilst it's not evidence of a oneworld policy directly, it does show that BA treats BA to oneworld connections on separate PNRs differently.

Calchas Feb 17, 2015 5:17 am


Originally Posted by beardoc (Post 24365052)
https://tradeuk.custhelp.com/app/ans...ail/a_id/3533/

Whilst it's not evidence of a oneworld policy directly, it does show that BA treats BA to oneworld connections on separate PNRs differently.

If anything it's suggestion of the opposite. "Also, in the event of delay or disruption at transfer point, British Airways will not be responsible for any rerouting process because passengers hold separate contracts for each separate journey."

Of course this is aimed at travel agents not at BA staff nor at customers.

My guess really is that BA does not wish to admit that it will generally cross protect passengers.

beardoc Feb 17, 2015 6:03 am


Originally Posted by Calchas (Post 24365141)
If anything it's suggestion of the opposite. "Also, in the event of delay or disruption at transfer point, British Airways will not be responsible for any rerouting process because passengers hold separate contracts for each separate journey."

Of course this is aimed at travel agents not at BA staff nor at customers.

My guess really is that BA does not wish to admit that it will generally cross protect passengers.

Absolutely, except when it comes to the reference to BA to BA or BA to oneworld:


unless the fights are BA to BA, or BA to oneWorld partner.
Whilst it's not inconclusive proof, it does highlight that BA treats oneworld connections differently to non-oneworld connections. It's a specific exception to their separate ticket policy.

What it doesn't say is that what they WILL do. It makes me wonder if there is a specific oneworld policy on this with connection protection, though.

Calchas Feb 17, 2015 6:54 am


Originally Posted by beardoc (Post 24365269)
Absolutely, except when it comes to the reference to BA to BA or BA to oneworld:



Whilst it's not inconclusive proof, it does highlight that BA treats oneworld connections differently to non-oneworld connections. It's a specific exception to their separate ticket policy.

What it doesn't say is that what they WILL do. It makes me wonder if there is a specific oneworld policy on this with connection protection, though.

That is not the reading I had. The exclusion of unconnected missed transfer liability is given in a new paragraph, distant from the exceptional permittance of unconnected BA-oneworld check-through.

Or perhaps you are right, as it appears to be a continuance of the discussion about passengers collecting and re-checking luggage. I am not sure.

Mwenenzi Feb 17, 2015 1:43 pm


Originally Posted by Himeno (Post 24364836)

Originally Posted by Mwenenzi (Post 24364668)
The AA policy is on the AA web site

Himeno; Please provide the OneWorld link
Others have been asked but have failed to provide a verifiable link/direct crediable evidence.

Someone quoted an email reply they got from oneworld in this forum a few months ago.

You made a statement. You need to prove it and back it up with verifiable credible evidence.
Not some 2nd or 3rd or 4th hand innuendo.

Calchas Feb 17, 2015 3:33 pm


Originally Posted by Mwenenzi (Post 24367964)
You made a statement. You need to prove it and back it up with verifiable credible evidence.
Not some 2nd or 3rd or 4th hand innuendo.

I don't think there is any evidence.

serfty Feb 18, 2015 10:42 pm


Originally Posted by Calchas (Post 24368622)
I don't think there is any evidence.

Such evidence likely exists but would be CiC - i.e. "Commercial In Confidence" and not publicly revealable by those with legitimate access.

Dania 1581 Feb 22, 2015 11:22 am

Hi!
I will have a flight with Lan and then the continuation with IB, in different tickets. I have enough time for the connection, but my question is about my luggage. I bought a rate in IB without luggage, I have to pay for it at check in, so, Iīm wondering if the Lan agent would be able to check me in for the whole trip and send my luggage to my final destination. I can pay for the luggage online before the flight, but I donīt know if that would make a difference.

BallardFlyer Feb 27, 2015 7:28 pm

Holy moly I had to read this policy off the website to the agent but it saved my bacon on a two ticket flight to Europe

Mwenenzi Feb 28, 2015 4:52 am


Originally Posted by BallardFlyer (Post 24427915)
Holy moly I had to read this policy off the website to the agent but it saved my bacon on a two ticket flight to Europe

What web site?
Agent for which airline & where?

serfty Mar 1, 2015 3:35 pm


Originally Posted by Mwenenzi (Post 24429273)
What web site?
Agent for which airline & where?

Presumably American Airlines ...

BallardFlyer Mar 1, 2015 3:56 pm


Originally Posted by Mwenenzi (Post 24429273)
What web site?
Agent for which airline & where?

The AA agency reference policy (http://www.aa.com/i18n/agency/Bookin...tkt_policy.jsp) as discussed up thread.

The agent I had on Friday during the horrible snow rebooking swore no policy like this existed so I read it to her and she wrote it down and then put me on hold to go ask the lead agent who confirmed it existed. I would have HUCA but it was a 2+ hr wait on the EXP line and I had to travel in a few hours.

Mwenenzi Mar 1, 2015 4:20 pm


Originally Posted by BallardFlyer (Post 24436444)
The AA agency reference policy (http://www.aa.com/i18n/agency/Bookin...tkt_policy.jsp) as discussed up thread.

The agent I had on Friday during the horrible snow rebooking swore no policy like this existed so I read it to her and she wrote it down and then put me on hold to go ask the lead agent who confirmed it existed. I would have HUCA but it was a 2+ hr wait on the EXP line and I had to travel in a few hours.

What AA does is not necessarily the same as other Oneworld airlines do.
The thread is about Oneworld protection or lack thereof


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