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Originally Posted by Himeno
(Post 24009947)
The ticket was set up with CX Japan. ... the flight number on LAX-IAH changed (AA coded, US operated). The number should have updated when the change was put through. It didn't. So I had to get the flight number sorted out and I wanted to change to the later flight.
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Originally Posted by Himeno
(Post 24009947)
My issue was with my recent DONE3. The ticket was set up with CX Japan. While it was on hold awaiting my new passport arriving (QR wanted all APIS and passport details before they would ticket their flights, so the ticket couldn't go ahead until the passport arrived), the flight number on LAX-IAH changed (AA coded, US operated). The number should have updated when the change was put through. It didn't. So I had to get the flight number sorted out and I wanted to change to the later flight.
When doing changes on oneworld tickets, oneworld says to talk to the carrier of your next flight - regardless of ticketing carrier. So I spoke to AA at JFK. They said they couldn't do anything, talk to CX. I contacted CX. They said "we don't operate LAX-IAH. Go talk to AA" Spoke to AA again at SFO. They said they'd like to make the change, but their systems weren't yet able to change US operated sectors. Talk to US. When I spoke to US... :td::confused: They said everything from "not our flight" and "not our ticket" to "can't change award bookings". (I'd like to know how they thought it was a CX issued award booking, when it had a QF FF number) After being bounced around between CX, AA and US, I finally got the UK CX office to sort it out. If I have misunderstood, I'd be happy to be corrected. |
Oneworld connection protection on separate tickets
the DONE3 started at HND. I first asked about it after arriving at JFK after sector 2
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Originally Posted by Himeno
(Post 24039395)
the DONE3 started at HND. I first asked about it after arriving at JFK after sector 2
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what you would say regarding the following? will I be connection-protected?
orginally I had 16.1. ZRH-JFK (on AA) - 2 weeks - 31.1. in the morning LAS-PHX-MEX (on US). Now I have to postpone my ZRH-JFK flight due to personal reasons. Will I be fine when I go ZRH-JFK on the 30.1., book the last evening AA-flight 30.1. JFK-LAS (4 hour connection in JFK) and go 31.1. in the morning LAS-PHX-MEX? I understand that under normal conditions 4 hours should be fine in JFK, however itīs a seperate ticket and in winter operations nobody knows what may happen. The problem is that I need this evening flight to reach my LAS-PHX-MEX the next morning. Should I miss the JFK-LAS, will AA rebook me on the later DL-flight JFK-LAS, or get me on the next day to LAS with own metal? Will US rebook me on a later LAS-PHX-MEX, should I not make it to LAS by 31.1. in the morning? My possibilities are: 1) book JFK-LAS on AA and trust on the connection-protection 2) book the later DL JFK-LAS and have a bit more time in JFK, however with no connection-protection 3) book a new JFK-MEX for 31.1., which is the most expensive option (JFK-LAS is quite cheap compared to the MEX-ticket) and because I lose the money for LAS-PHX-MEX (and the miles with it :) ) Considering that I already lost 2 weeks from this trip and further JFK-CLT-IAH and MSY-DFW-LAS tickets, I would like to save at least the value of the LAS-PHX-MEX ticket. Iīm OWE (however not with AA, but through AB Platinum), if that helps in this case. I donīt care that itīs a lot of flights just to go to MEX, however it is owed to the fact, that I had to postpone the first TATL segment by 2 weeks. |
Oneworld connection protection on separate tickets
I'd go with #1.
All connections are 'from' AA and given their published policy (inbound carrier to rebook in case of a misconnect) you should be fine. |
Originally Posted by jagmeets
(Post 23549164)
Agree. Suppose the best thing to do would be to always get both the carriers to cross-reference the PNRs- Info Segment etc. and request for a through check..
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Originally Posted by harri
(Post 24234975)
What does this cross-referencing and info segmenting actually mean?
PNR #2 includes a reference in the notes field to PNR #1. If you are late arriving for your number 2 flight, there is at least a record that can be checked in your number 1 flight. Those stations that do offload/rebooking by hand may even notice it and decide to re-accommodate you proactively before you get to the transfer desk. Some reports abound that BA do this even for unreferenced PNRs, and actively figure out why you missed your "connecting" flight, to appear on the jetbridge with your new boarding pass in hand ... but I only heard such positive reports from GGLs. ;) |
Originally Posted by Calchas
(Post 24235168)
PNR #1 includes a reference in the notes field to PNR #2
PNR #2 includes a reference in the notes field to PNR #1. If you are late arriving for your number 2 flight, there is at least a record that can be checked in your number 1 flight. Those stations that do offload/rebooking by hand may even notice it and decide to re-accommodate you proactively before you get to the transfer desk. Some reports abound that BA do this even for unreferenced PNRs, and actively figure out why you missed your "connecting" flight, to appear on the jetbridge with your new boarding pass in hand ... but I only heard such positive reports from GGLs. ;) |
for what's it's worth, i checked with both UL and CX whether UL-CX or CX-UL connecting flights will be protected and they both responded in writing.
1. UL says that "the connection with CX will be secured" if the MCT is met 2. CX says that "If CX flight is late, our airport team will make arrangement for passenger for next available connection flight or any other direct flight." Oneworld is great! |
Originally Posted by epigram
(Post 24360058)
for what's it's worth, i checked with both UL and CX whether UL-CX or CX-UL connecting flights will be protected and they both responded in writing.
1. UL says that "the connection with CX will be secured" if the MCT is met 2. CX says that "If CX flight is late, our airport team will make arrangement for passenger for next available connection flight or any other direct flight." Did you ask if this was appliacble for seperate independant tickets or all flights on 1 ticket/PNR? |
Originally Posted by Mwenenzi
(Post 24361803)
Seperate flights are not "connecting". You can only "connect" if all flights are on 1 ticket/PNR
Did you ask if this was appliacble for seperate independant tickets or all flights on 1 ticket/PNR? epigram's reply included a reference to the MCT being met. This would only be an issue on separate tickets. |
the question I had posed to both UL and CX was on the basis that the UL and CX sectors were on different e-tickets on different PNRs.
in fact, CX said that I should inform them of my UL flight and e-ticket number so that CX can update their records and be aware of the UL connection. |
It is stated oneworld policy that cross ticket connections between oneworld members will be protected provided MCT limits are met.
AA and oneworld said the same thing months ago. |
Originally Posted by epigram
(Post 24362254)
the question I had posed to both UL and CX was on the basis that the UL and CX sectors were on different e-tickets on different PNRs.
in fact, CX said that I should inform them of my UL flight and e-ticket number so that CX can update their records and be aware of the UL connection. |
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