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How does check-in responsibility work with multiple airlines

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Old Nov 15, 2013 | 2:13 am
  #1  
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How does check-in responsibility work with multiple airlines

I have a economy trip booked in December from the UK to Australia routing Norwich - Amsterdam - Sydney, Melbourne - Norwich, the flights were booked with Expedia online.

The the flights are via Amsterdam and the segments between Norwich and Amsterdam are with KLM the others are Malaysian Airlines.

I have 2 locators from the booking one for KLM and one for Malaysian (which is only 5 characters).

I can see the booking on my KLM flying blue account and that states that I can checking for the NWI-AMS segment the day before the flight. All the other segments say "Online check-in is not possible for this flight"

I have tried multiple times to access the MH flights via the MY website and also via BA (they are oneworld) but the MH locator is not recognized anywhere including on the MH site.

I have spoken to MH several times and they have been unable to help they just say it cant be accessed online, they did add my BAEC number to the booking so they can obviously see it, however I still cant see it via BA.

But my question is who is responsible for check-in on flights like this, will KLM handle boarding passes for all segments?

And secondly does anyone know any way that I can access my MH segments via their locator?

Thanks

Last edited by wytco0; Nov 15, 2013 at 9:11 am
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Old Nov 15, 2013 | 7:14 am
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Are you trying to use the Maya Island Air website (MY) instead of the Malaysia Airlines site (MH)?

A lot of it depends on which agent you get, if the flights are on the same PNR (booked at the same time), and on any agreements the airlines might have.

I've had some agents happily check me in and issue boarding passes for multiple connections across different airlines, and I've had agents refuse to in the same situation.
I've had agents in one port refuse to check me in the following, connecting, flight on the same ticket from the second to third port (eg, asking an agent in HKG to issue a SIN-MEL boarding pass), then the next agent I see does.
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Old Nov 15, 2013 | 7:39 am
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I have 3 MH flights next year: one redemption with BA, one paid direct, one paid via Expedia. Only the paid direct PNR comes up on MH's site.

5 character PNRs are right, btw. They don't use the most common GDS.
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Old Nov 15, 2013 | 8:24 am
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Originally Posted by Himeno
Are you trying to use the Maya Island Air website (MY) instead of the Malaysia Airlines site (MH)?
Sorry for causing confusion, I did mean Malaysia Airlines (MH).
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Old Nov 15, 2013 | 9:32 am
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Originally Posted by wytco0
I have a economy trip booked in December from the UK to Australia routing Norwich - Amsterdam - Sydney, Melbourne - Norwich, the flights were booked with Expedia online.

The the flights are via Amsterdam and the segments between Norwich and Amsterdam are with KLM the others are Malaysian Airlines.

I have 2 locators from the booking one for KLM and one for Malaysian (which is only 5 characters).

I can see the booking on my KLM flying blue account and that states that I can checking for the NWI-AMS segment the day before the flight. All the other segments say "Online check-in is not possible for this flight"

I have tried multiple times to access the MH flights via the MY website and also via BA (they are oneworld) but the MH locator is not recognized anywhere including on the MH site.

I have spoken to MH several times and they have been unable to help they just say it cant be accessed online, they did add my BAEC number to the booking so they can obviously see it, however I still cant see it via BA.

But my question is who is responsible for check-in on flights like this, will KLM handle boarding passes for all segments?

And secondly does anyone know any way that I can access my MH segments via their locator?

Thanks
You won't be able to see the MH flights on ba.com even if you add your baec number to those flights to receive avios credit.

Whether you can check in for the MH flights with KLM depends upon KLM's systems and any agreement they might have with MH. Since KLM and MH aren't in the same alliance I doubt that they will(even being in the same alliance doesn't mean that this can always be done) but they might considering the close relationship they've had in the past. You should probably ask in the KLM forum.
See if these threads in that forum might be helpful:
http://www.flyertalk.com/forum/other...-programs-470/
http://www.flyertalk.com/forum/flyin...ill-valid.html

You can also look at this forum:
http://www.flyertalk.com/forum/other...-programs-470/
where questions about MH can be found.
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Old Nov 15, 2013 | 10:04 am
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Originally Posted by wytco0
....I have tried multiple times to access the MH flights via the MY website and also via BA (they are oneworld) but the MH locator is not recognized anywhere including on the MH site...

...And secondly does anyone know any way that I can access my MH segments via their locator?...

Thanks
You can see them using MH's mobile application using the MH 5 character PNR if travel booked elsewhere or on the MH web site.

Last edited by ROW2Aisle; Nov 16, 2013 at 2:40 pm
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Old Nov 17, 2013 | 2:19 am
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sorry wrong post

Last edited by azlan136; Nov 17, 2013 at 2:21 am Reason: post on wrong forum topic
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Old Nov 17, 2013 | 5:56 am
  #8  
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Originally Posted by wytco0
I have a economy trip booked in December from the UK to Australia routing Norwich - Amsterdam - Sydney, Melbourne - Norwich, the flights were booked with Expedia online.

The the flights are via Amsterdam and the segments between Norwich and Amsterdam are with KLM the others are Malaysian Airlines.

I have 2 locators from the booking one for KLM and one for Malaysian (which is only 5 characters).

I can see the booking on my KLM flying blue account and that states that I can checking for the NWI-AMS segment the day before the flight. All the other segments say "Online check-in is not possible for this flight"
That is the main problem when you book on multiple airlines. You will be able to check in online for the first carrier only. As MH is the connecting flight, it will not allow you to check in for their flight as its not the first flight but segments in between. There really is no advantage to doing online check in other than changing your seat. But you can prebook your seat anytime, so I wouldn't bother. When you check in, KLM will and should be able to issue your boarding passes through to SYD.

I have tried multiple times to access the MH flights via the MY website and also via BA (they are oneworld) but the MH locator is not recognized anywhere including on the MH site.

I have spoken to MH several times and they have been unable to help they just say it cant be accessed online, they did add my BAEC number to the booking so they can obviously see it, however I still cant see it via BA.

But my question is who is responsible for check-in on flights like this, will KLM handle boarding passes for all segments?

And secondly does anyone know any way that I can access my MH segments via their locator?

Thanks
You need to get expedia to give you access to their booking engine to see your booking. You will not be able to access MH's site. But again, why do you need to see your MH booking? You can't see it on BA's site cos MH is not on AMADEUS.
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Old Nov 18, 2013 | 7:39 am
  #9  
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Originally Posted by ROW2Aisle
You can see them using MH's mobile application using the MH 5 character PNR if travel booked elsewhere or on the MH web site.
Interesting I am sure I had tried that and failed but I just had another go and I could see my booking. Thanks for the tip.
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